Poor Customer Support - retirement services particularly bad
I've been using Paychex Flex for 3 years. The UX of the website is clunky and poorly designed but it works. I'm writing a 2-star review today because the retirement services department customer service is shockingly bad. I've been trying to find out the different investment options available to me through my 401k through Paychex Flex and this request has stumped them. They can't email an answer. The LiveChat is a perpetual loop of people who can't help. I called 877-244-1771 for their retirement services department and they were entirely unhelpful. It takes a lot to want to spend time writing a negative review but they have earned their poor rating.