I had spent around 11-12 hours trying to make a 1.5 minute video.
I had spent around 11-12 hours trying to make an animated video with ElevenLabs. The system shuts down from time to time without warning, and one has to start a new chat with everything lost from the last. This happened to me three times, and the video is still not made, while they kept charging me credits for the AI agent's mistakes. I asked for a refund on all the credits that they had used up by their unpredictable system, at first, it was emails about understanding the frustration and all, and then regarding the refund of credits, I told them I was not someone looking for a freeride, I just wanted to be fair....they had spent over 400 thousand credits on trying to make this simple video with my script and script brief I provided, it was almost done but then the agent messed up with the sound tracks and we had to start over again, too frustrating to work with ElevenLabs, they are not ready, no warning when the chat was getting too long, instant shutdown without notice and having to start over multiple times. That was three days ago, and someone was supposed to get back to me about refunds, but that did not happen....I guess they don't care about their customers' feedback and issues. Before this video, I had ElevenLabs translate a video for me from English to Chinese; the voice was terrible, sounding like a foreigner speaking Chinese with a very heavy accent. I would warn those trying to work with ElevenLabs... there are a lot better AI tools out there, some even for free.