Youraltbarbie's review
I’ll be 100% honest :I had already purchased several outfits from Korura Club before we ever started collaborating. My collaboration is based on their Mesh Nun Costume, and I absolutely loved it! It was comfortable, well-made, and fit me perfectly without being too tight or too loose. I chose the larger size because I have wider hips and a fuller bust, and it ended up being the right choice. That said, I did run into an issue with a different outfit I had pre-ordered in the past. I reached out to their customer support, and they answered all of my questions and addressed my concerns professionally. They refunded the outfit and even offered me a coupon code, which I really appreciated. One of the things I value most is when a company takes customer concerns seriously instead of ignoring them. Problems can happen with any brand, but what matters to me is how they're handled. Korura Club acknowledged the issue, worked through it with me, and made things right. That experience is actually one of the reasons I felt comfortable accepting this collaboration : I had experienced a problem firsthand, and I also experienced how willing they were to resolve it. Overall, I've had a positive experience with both their products and their customer service.