Need to work on providing a trustworthy website
After I placed an order and paid, I was unable to track the delivery. The order number (only 4 digits from a website that has been in place for 7+ years: red flag) was listed on their own website as being invalid. The only email address on my order confirmation was a very dubious gmail address, another red flag. I was told the only way I could track my device was to download a third-party app, which I did not want to do. I began to investigate and discovered that their EU website has a VERY low trust score, meaning it is likely a scam. The only mitigating factor was the Trustpilot reviews, so I checked them out. I am not the only one to have placed an order and then be left without any information or delivery. I left a 1-star review to which Oneisall replied, trying to rectify the problems. They alleged that despite their website and a third party website advertising stock of what I wanted, it was out of stock. They proposed a replacement which was not what I wanted. It is an app controlled feeder, meaning anyone can in theory hack into it. Based on the dubious security of their website, I am not convinced there is any security in their app-connected devices. They asked me to delete my 1-star review or replace it was a 4 or 5-star review. I don't like this practice, but I am editing this review to 3 stars because they have made a lot of effort to fix the problems. It took close to 2 weeks (Express delivery was the only option, and 2 weeks is NOT express) to get the feeder. I do have to say that so far I am happy with it. It appears to be what was ordered and so far it is functioning as expected. I hope Oneisall will take steps to improve their website security as well as their order processes, tracking and deliveries, so that other customers don't have to go through the same hassle I went through just to get a simple delivery.