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Josefina B.K

Sweden

1 Reviews
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1 review

UIN Footwear

Non transparent company with terrible costumer support - nice looking shoes though, a one time buy

Nice looking shoes that are light in weight, thats it. - other than that they are exactly the same size as the measurements on the chart UIN has on their website to found out the size of your feet which then makes the shoes exact and too tight around the toes when wearing them, no spare room. I do not see any point in initiating a return for a swap as the costumer support has shown to be unreliable and not much for good smooth cooperation and actual service willingness. Do NOTE: UIN offer free shipping world wide yet exclude to mention they leave the import taxes and fees to be paid by the costumer and when I wrote a response with constructive criticism, as I unexpectedly got aware of this, they first did not answer at all. Then I emailed again to argue the fact that I did had to pay out more than expected in our buyer/seller deal - UIN chose to drag out my case way over their own set timeline - when they had, finally after much emailing back and forth, agreed upon refunding HALF of what I unexpectedly had to put out and said to do so WITHIN 2 weeks I STILL had to email them AGAIN to mention 2 weeks had passed and no refund had been made. I ordered on the 3rd of Nov-22 and on the 24th of Dec-22 I finally received a last settlemen. My review and understanding is: UIN does not seem to mind or care on giving good smooth service nor if costumers will return or not. Ps. They did send out a separate form to fill in for a review to post on their webpage but as I filled it in and clicked to post it, I landed on a "error 405 page does not exist"-page. Learning: nice looking product is woth 5% - experience and wanting to return is woth 95%

2023-01-05