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Christian Heavens

United States

1 Reviews
5 Reads
1 Useful

1 review

Foreign Currency and Coin Exchange

They did NOT honor the Terms and…

They did NOT honor the Terms and AGREEMENT. Left me in a bad position for the Holidays!!! Read along if you’d like more details I was out of the country for work. I cut my trip two weeks short due to omicron concerns. So I had a lot of money left leftover. I was happy to see this company online accepted Argentine Pesos, but I was nervous just mailing money. So I sent a small amount to test. It was great, and they sent venmo upon receiving it. So I considered them legit, and made an order to send the rest of my leftover money. I agreed to the rate, along with terms and conditions. I checked on my order status after I mailed the currency (mail didn’t arrive yet due to holidays) but my status was shown as canceled. I called to see why, and they told me the rate on the website was too good, they wouldn’t honor it, and they would be happy to send my money back!! I guess they would be happy since they are no longer honoring the terms and conditions I agreed to. It was within 10 days of the order being processed. Actually just 3 days. It sucks because I was really counting on them to be honorable and that money for Christmas. I had the package returned home before it even got delivered. They left me in a bad spot. It’s not my fault they didn’t check rates and update the site. I think they should honor their terms. Sucks. I saw in these reviews that they responded back to some negative comments in an unprofessional way. So I’m sure they’ll try to discredit me as an angry customer that can’t read. Don’t take their word for it like I did. It’s a simple process but they aren’t professional

2021-12-27VerifiedHelpful 1