Extremely frustrating customer service
I placed an order with Custype using a 16% discount code. Custype then cancelled my order because their system flagged it as a “risk order,” even though it was a legitimate purchase. They did not contact me to verify the transaction before cancelling it. Afterward, Custype emailed me a 20% discount code (CS20), so I attempted to place the order again. The code did not work. When I contacted customer service, I was told that the 20% code can only be used after a “completed” first purchase — but my first purchase was not completed because Custype cancelled it themselves. So Custype cancelled my legitimate order, sent me a 20% coupon afterward, and then refused to honor that coupon because the order they cancelled did not qualify as a completed purchase. I shop online very frequently and rarely leave negative reviews, but this has been an unnecessarily frustrating experience. After multiple emails, Custype has offered no meaningful solution. I will not be purchasing from this company again.