“Aovopro Scooter Warranty: Consumer Beware!”
Introduction Hello, my name is Mohamed , and I want to share my experience with Aovopro regarding a warranty issue I encountered with my scooter’s battery. Issue Details On June 13, 2023, I purchased a scooter from Aovopro, and my original invoice (Invoice Order Number: 88390) clearly states that the warranty covers all parts and repairs for two years with no exceptions for the battery. However, when I faced an issue with the scooter’s battery, I was shocked to find out that the company refused to honor the warranty claim and insisted that the battery warranty is only 180 days. Communication with the Company I have sent a copy of the original invoice to the company multiple times, but they have not responded to my request and have maintained their stance. Here is the text of the email I sent them: To Aovopro, I would like to reiterate that the original invoice number [Invoice Order Number: 88390 / 13/06/2023] states that the warranty covers all parts and repairs for two years without any exceptions mentioned for the battery. I have previously sent you a copy of the invoice, but you still refuse to accept the claim and insist that the battery warranty is only 180 days. I request that you review the invoice and adhere to the warranty terms stated therein. If the issue is not resolved, I will have to take further actions to protect my consumer rights, including contacting the relevant consumer protection authorities. Warning and Advice I want to warn everyone about dealing with companies like Aovopro that do not honor their warranty terms and avoid their responsibilities to consumers. If you are considering purchasing any product from this company, especially scooters, I advise you to reconsider to avoid encountering the same problem with the battery or other components. Additional Note I would also like to point out that all the emails I sent to the company were responded to by a single person named “Vergil.” This raises my suspicion that this might be a form of scam or fraud targeting consumers. You might have faced the same issue and been contacted by the same person. Call to Action If you have had similar experiences or have opinions on this matter, please share them in the comments. Let’s work together to protect our consumer rights.