Terrible experience with Plixi.
Terrible experience with Plixi. I clearly emailed them on 1 July saying: “Please cancel my subscription.” Despite that, they continued charging me. Their explanation is that they sent another email asking me to confirm the cancellation, and because I didn’t respond to that second email, they decided to keep the subscription active and continue taking payments. I don’t see how a company can reasonably argue that a clear written cancellation request somehow doesn’t count unless you cancel it again. After I challenged the charges, they still refused to refund the money taken after my cancellation request and instead offered 50% of only the most recent charge as a “goodwill gesture.” The whole experience has been incredibly frustrating. If a customer explicitly tells you in writing to cancel a subscription, that should be the end of it. Continuing to charge them and then hiding behind an unnecessary confirmation process is unacceptable. I would strongly recommend being very careful before giving this company your card details.