A lot of good will, but not great service
First thing that went wrong was the delay to process the order. I ordered on the 29 December and by the 9 th January it was still processed, suppositly to enhance the good vibes (?). It took a lot of emails to get the parcels to be sent and they arrived on the 16 January. The quality is ok. But the trousers were size 20 ... I am size 10. I was told that size 20 was what I ordered (?). An error somewhere... I was offered a replacement with size 10 (M), but I have to pay $20 extra for the benefit, and told to follow instructions from the feedback card. The QR code is no longer validated ... so I was sent a link ... but no instructions, and the original email has been lost as the attachment to prove my point was too big and somehow the whole email disapeared. I sent another email to get instructions again ... but the only message I get is that they want me to write a feedback ???! So a mad situation. Now one positive thing is that, as I ordered 3 items, I got one free. I put it in the B3 code but somehow it did not get through (they sent two parcels: one with one, one with 2 items). But eventually they sent me a refund for the cheapest. Now I am happy for a replacement. But I would need clear instructions to follow the procedure. So there is good will on their part, but not very efficient to say the least, and a stressful process.