Customer service
This was our first time ordering from Furniture Cart. Our online shopping experience was easy and we got the couch, recliner PLUS the protection plan at a better price than we could locally. We did have to wait a couple of months to receive our shipment, but luckily we weren’t in a hurry because our barndo apartment was still under construction. We did run into one issue, the SHIPPING CO does NOT communicate well! My husband took off of work plus drove an hour to the delivery location the day of the scheduled delivery date. An hour before they were to arrive, I got an automated message saying our delivery would arrive 2 days later!!!!! This was a huge inconvenience to both of us! You can only imagine the phone call to tell my husband they weren’t coming today, uggg! I HAVE TO SAY “Jeff”, a supervisor at Furniture Cart really stepped up. He knew how frustrated I was when I called to let him know how disappointed we were at the shipping company. He immediately started trying to figure out what went wrong, called me a few times updating me plus for the inconvenience upgraded our delivery to threshold instead of curbside. We still had to wait 2 more days, miss work again and drive an hour, but Jeff made it worth it. His kindness and empathy for our situation really meant a lot to us. I give Jeff 5 stars for his outstanding customer service. Thank you again Jeff! We recommend Furniture Cart and would order from this company again.