Hard to get a refund...
I wanted a refund for the phone case as the website description didn't match the product. The flex pure fold case included "pen" is a pointer and not suitable for detailed drawing. They offered only 25% of the purchase price as a refund. After many emails and recording videos for them of the issue they sent a different case of my choosing. But it was a lot of effort and time to get there... the new case is very nice though.