Customer service is appalling - NOT TO BE TRUSTED
Ive been asked by WinXDVD to remove my review as they finally refunded my money. So they HAVE refunded me - but whether that was because i threatened to chargeback the money, or because they saw i had written this review, i do not know. My experience below still stands. Customer service is appalling. I was unable to get WinX DVD Rip to work on either my PC or my IMAC. I purchased the product, as the trial of 5 minutes didn't really show if it would work or not, but given the good reviews I thought the risk was justified. Well, my mistake. I have been going through multiple daily hoops given to my by Ricky from customer service. When these fail, another set is given. After 5 days of this, he/she started to promise a refund would be forthcoming if i just did the next list and provided video as proof. I did all that. And now I'm told to wait for their computer staff to look at my problem.