WinX DVD ripper & HD video converter, devotes the best and easiest dvd to avi, dvd to mp4, and convert AVCHD M2TS MKV to AVI MP4 DVD.
Written by the business, not verified by us.WinXDVD (www.winxdvd.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 71% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-09-04.
Reviewers had a great experience with this company. Customers frequently praise the software for its remarkable ease of use and dependable efficiency in handling daily video conversions. Many people also appreciate the exceptionally fast and responsive technical support team that reliably resolves issues within a short time. However, some reviewers were not happy with product performance, noting unexpected system crashes and difficulties when requesting refunds. A few other people also felt that the program failed to deliver on certain advertised features, automatic renewal terms, and language support. Consumers also mentioned that troubleshooting technical glitches sometimes required going through multiple steps without success.
Auto-generated from all reviews of this business. For reference only.I'm in the process of ripping my dvd collection of movies and personal recordings to put on my Plex server. Occasionally, a scratch or some other anomaly will occur. This software amazingly will try to correct it. I'm impressed with the response I received from customer support to help in resolving the issue. They are amazing too! Great software and support!
I've used WinX and WinXAI for a number of years and in general terms, I've been very pleased with this software. I mostly use it for conversion and adjustment of video files, but also some downloading from the Internet. The system upgrades have been very welcome and the technical assistance I received today (for a minor issue that was bothering me), really helpful. I certainly recommend WinXAI.
This is a great product and the support from Adam was quick and prompt. Interface is easy to use with options to download to different formats. You will not be disappointed
I am 85 years very fit using WinX many years with my first Apple computer now on my third Appel. Dealing with WinX really a asset to me you have to try them never will regret Lawry Baird living next to Table mountain South Africa.Thank you Shirley and your team.
Terrible product and support is useless. I bought the AI to help make videos better. It didn't, and in fact, the sound got worse! I contacted tech support and they continually asked me for samples, which I provided several times, and they were never able to correct the problem and refused to give me a refund. Don't waste your money! Total ripoff.
Hi, We’re sorry to hear about your disappointing experience with our product and support. We understand your frustration, especially after providing samples and working with our support team. We always try our best to investigate reported issues and help customers achieve the best possible results. We would like to review your case again and arrange a refund if it meets the applicable conditions. However, we are unable to identify your order or previous support communication from this review alone. Please contact us with your order information or the email address used for your purchase, and we will assist you further. We appreciate your feedback and hope we can have the opportunity to resolve this matter. Best regardd,
The follow through on the part of support. And the actual quality of the product
My WinXDVD would not copy my disk. As instructed by the software, I copied the log file and sent it to technical support at DigiArty, hoping for the best but knowing technical support in many companies is extremely poor. In less than 24 hours, I received a response, with 4 troubleshooting suggestions. The third one worked! It was a Windows setting that was preventing the software from doing it's job. After this experience, I highly recommend DigiArty products because they have great customer support!
I do like WinXDVD softwares and products , WinXDVD apps are easy to use , have a clear manner and are reliable. What do I really like WinXDVD is the beauty of main page and its appearance. Thanks
WinXDVD and all it's software are TOP NOTCH highly recommend it from ipodcafe.com We have been a client for over 4 years or more.. Thanks to all the tech support they are outstanding. We enjoy all their products.
I bought the program a few years ago and it works well. If I do have a problem I can count on their support. They always help, answer quickly.
Support staff always super-helpful. Got my MediaTrans license code up and running again after reinstalling Windows. Prompt, friendly and helpful.
I have WinXvideoAI and I'm very happy with it. I use it mainly to download YouTube videos. For the past 10 days or so, I hadn't been able to download my favorite game show on YouTube. I emailed support and the next day it was working again. Thanks! I only use the Download Video or Download Music options and, like I said, I am very happy with it. I have been a customer for over a decade and have used other products of theirs, such as when I was copying my CDs that were degrading. Customer service usually takes a day because of the time difference but they are always helpful and polite. Good job & good products.
Great programs,EXELLENT support very fast
WinX Video AI is a awesome Program with all features i need. Great Price and good support!
To be honest I would be less upset if they didn't advertise DVD recovery. Trust me when I tell you that if make.mkv doesn't rip the disc WinX definitely will not. Now, it just freezes up and I can't even try the safe mode. I have emailed them daily so far, got one reply. If any of you have used EaseUS, and know that is just a rebranded UI to execute poweshell commands, commands we all have access to, this is kind of the same thing for ripping. Not really impressed.
HI， Thank you for taking the time to share your experience — we’re sorry to hear about the frustration this has caused. We understand your concerns regarding DVD recovery. While some discs (especially those that are heavily damaged or non-standard) can be difficult for any software to process, the freezing issue you described and being unable to access Safe Mode are not expected behaviors. Our support team has been actively following up on your case via email. We’re sorry if our responses didn’t meet your expectations, and we truly appreciate your patience while we continue working with you to resolve this. Your feedback is important to us, and we’re committed to improving both the product and the overall experience. We’ll keep assisting you directly via email until this issue is properly addressed. Best regards,
Ive been asked by WinXDVD to remove my review as they finally refunded my money. So they HAVE refunded me - but whether that was because i threatened to chargeback the money, or because they saw i had written this review, i do not know. My experience below still stands. Customer service is appalling. I was unable to get WinX DVD Rip to work on either my PC or my IMAC. I purchased the product, as the trial of 5 minutes didn't really show if it would work or not, but given the good reviews I thought the risk was justified. Well, my mistake. I have been going through multiple daily hoops given to my by Ricky from customer service. When these fail, another set is given. After 5 days of this, he/she started to promise a refund would be forthcoming if i just did the next list and provided video as proof. I did all that. And now I'm told to wait for their computer staff to look at my problem.
Hi, Thank you for updating your review and for sharing your experience in detail. We’re glad to know that your refund has now been completed. At the same time, we’re sorry to hear that the overall experience — especially the troubleshooting process — felt frustrating. Our intention in requesting multiple steps and diagnostic information is to better understand complex issues across different systems. However, we understand that this process can sometimes feel time-consuming and inconvenient. We also acknowledge that the back-and-forth over several days did not meet your expectations, and this is something we are actively working to improve. We truly appreciate the time and effort you put into working with our support team, and your feedback has been shared internally to help us improve both our product and customer experience. Best Regards,
I have been using these products for several years. Due to my switch over in PC's to Windows 11, I needed to reinstall the programs, and two out of three worked fine. The last one had a licence problem. I contacted the service. They took care of it immediately. I am very pleased. Thank you!
Review of WinXDVD Experience I purchased software from WinXDVD with the expectation of a reliable product and transparent customer service. The company clearly advertises a “30-day money-back guarantee.” However, when I requested a refund due to the lack of Ukrainian and Russian language support, I was only offered a partial refund instead of the full refund promised. This practice contradicts their stated policy and undermines customer trust. Pros • The software itself may work technically as described. • Customer support responded to my inquiry (though the solution was unsatisfactory). Cons • No Ukrainian or Russian language support, which makes the product unusable for many customers. • The advertised 30-day full refund guarantee is misleading — only partial refunds are offered. • Refund handling feels evasive and not customer-friendly. Recommendation I strongly advise potential customers to be cautious when considering WinXDVD. If language support and transparent refund policies are important to you, look for alternative software providers who respect their users and honor their guarantees. Conclusion WinXDVD’s partial refund offer instead of a full refund shows a lack of accountability. For international users, especially those requiring Ukrainian or Russian language support, this product is not a trustworthy choice.
I m happy not only with softwares but with amazing customer service so fast and. Solving all my problems asap I m definitely happy
The best software I have ever seen. The editor is very safe. The download is really wonderfull. I'm a Linux fan and I stay to WIndows for this software:
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