WinX DVD ripper & HD video converter, devotes the best and easiest dvd to avi, dvd to mp4, and convert AVCHD M2TS MKV to AVI MP4 DVD.
Written by the business, not verified by us.
Is WinXDVD legit?
WinXDVD (www.winxdvd.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 71% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the software for its remarkable ease of use and dependable efficiency in handling daily video conversions. Many people also appreciate the exceptionally fast and responsive technical support team that reliably resolves issues within a short time.
However, some reviewers were not happy with product performance, noting unexpected system crashes and difficulties when requesting refunds. A few other people also felt that the program failed to deliver on certain advertised features, automatic renewal terms, and language support. Consumers also mentioned that troubleshooting technical glitches sometimes required going through multiple steps without success.
Auto-generated from all reviews of this business. For reference only.
I have been using winxdvd for many years. I have had very few problems, but when I did like this past month converting 1 episode of a 5 season show, they were there for me. They never gave up and helped me until it worked. I am talking a few weeks of emails back and forth. When my husband asked what I had been working on and I told him, even he was quite impressed with all the help I was getting. Best customer support ever. You just have to email their support email and you will get help. Thanks Ricky
Barbara
I purchased WinX DVD Ripper Platinum recently and had a slight issue that I needed to resolve with their customer support. I contacted customer support via email and they responded very quickly. Ricky Ma and I exchanged messages for a few days. I would send him an email and due to the time difference between the US and China, he would respond overnight so that I would have his response the next day. He responded every day to my questions and was extremely helpful. I had a wonderful experience working with Ricky Ma.
Support so stupid that when they can't, or won't, provide a resolution they tell me to change to another program. When that gets blown away, they stop responding altogether!
Edit: Only now they respond, to a bad review! Pity they didn't reply sooner!
Edit: Your reply is incorrect & only serves to discredit you! Regards are worthless!
Edit: The problem was not resolved!
Reply from WinXDVD2025-02-20
Hi,
We have communicated with our support team and learnt that all your emails were replied timely and your problem was solved.
Best regards,
The WINX DVD RIPPER PLATINUM and Converter was suggested to me by my AI Copilot so I ordered online, paid and downloaded immediately here in the UK. (there was a great offer on) After less than half an hour, It was up and running and I was able to download over 35 of my old LP DVD's with my family and personal stuff on.(some of the DVD's were over 20 yrs old.) The ease of ripping was truly astonishing and the quality reproduction to digital is superb. I am not a tech guy but you don't need to be because somehow it seems to anticipate your needs. Great product (and it's for life) and very fast customer service.
The best dvd and .vts file conversion software available.
I use both the dvd ripper an the video converter. I have used several other similar products and the WINX ones are much better than their competitors.
In particular, the synchronization of the audio and video is ALWAYS perfect. I have gone back and re-converted my video library using WINX.
Recently I upgraded to a new version of Windows and my external DVD drive stopped working. Having read the WINX articles on the website concerning this issue, I was able to get the drive working again.
This company's customer service is great! You can reach out to them with a problem and they respond right away, Bar None!! Their solutions for solving problems gives the customer much needed confidence in their products. Great job
I wrote a mail in asking about a minor issue with conversion, and the team replied the same day, within a few hours! They gave me instructions in a simple and easy to understand way, and what they suggested worked the first time! Great customer service, and a great product as well!
Perfect service support by the Sales & Tech Support Team
Whenever a problem occurs with the program the Sales & Tech Support Team was helping within a few hours. Always competent, with good and clear explanations what to do to solve the problem and always very polite !!! A clear 5 star experience and this since 2021!
So I left a review stating I paid $60 for a program that doesn't even work (I was incorrect on the price it was $43 as it was on sale). Despite providing the info more than once Ricky Ma just kept asking for the same info I already provided twice. I left a negative review and they reached out offering a refund if I deleted the review. I did that and they said that I would get a refund within a few days. Well normally when paying with a paypal debit card that paid with your paypal balance I get at least an email stating details about said refund and when I would get it. I never did so I called and they have no confirmation on their end about it. So I send an email call it out and they follow up asking about alternative payment I declined to give it to them as the payment method is still active and so there is no need. A very wise choice as they likely would've just stolen from me given they then follow up claiming that I no longer qualify for a refund due to the amount of time that passed. So not only was I correct that they never even processed the refund they never intended to refund me which makes their inquiry about alternative payment method super skethcy. They also followed up claiming the data from the dvd was not intact and that's why it wouldn't copy which is false as it plays just find everywhere else and previous dvds I had ripped before my PC died still have the same cut and dry error leading this to be an issue with the program. They had this info prior so I don't really get why they felt making a claim about the data would hold any substance. Likely just an excuse.
Update: see reply, they literally lied about the refund and confirmed in their reply. They never even processed. Besides their policy is irrelevant they offered a refund in exchange for me taking down the original review. So they 1. Lie about a pending refund, 2. Violate their own terms of agreement in an offer that benefits both of us, 3. believed I wouldn't air this out publicly. I am still leaving updated reviews over the internet so please keep an eye out because in those as I am able to attach screenshots they will be supplied.
Reply from WinXDVD2024-12-05
Hello Jennifer,
First and foremost, we sincerely apologize for not noticing earlier that your order placed in 2022 has exceeded the refund period.
As per our policy, refunds can only be processed within 30 days from the date of purchase. Unfortunately, since your order has passed this period, the system is unable to process your refund request.
If you have any other concerns or need further assistance, please do not hesitate to reach out to us. We are here to help in any way we can.
Thank you for your understanding and cooperation.
Best regards,
The sotware is easy to use and works really well. I puchased the one-PC lifetime licence.
It really is the leader in the field.
The customer support I needed, (transfer the software to a new PC), was fist-class. A response within 24 hours each time, both friendly and professional.
Highly recommended. Buy with confidence.
They were quick to respond to my issues, and persevered to get my issues resolved. One of the few positive customer service experiences this year. Great job!
I have been using WinX DVD Ripper Platinum for 4 years, backing up my DVD collection, with excellent results. It is easy to use.
On the few occasions that I ran into difficulties, Digiarty support was quick to react and problem solved.
Been using WinX DVD Ripper Platinum for about 6 years and early in the piece purchased the platinum lifetime upgrade as I was very satisfied with the product.
Even better is the customer support. Digiarty customer support has been exceptional. There have been 2 occasions where I have upgraded PCs and have needed to input a lost licence key. The customer support team has always responded within 24 hours and have always managed to track down my licence key despite several changes of emails.
In the past I have experienced unexpected slowdowns (then crashes), especially when ripping a lot of DVDs one after the other, but a restart of the PC gets things working smoothly again. Most likely PC related rather than software.
I have had trouble with ripping only 1 DVD and this was Pixars - Toy Story 4. Tech support again was great and the offered suggestions solved the problem.
Again, great software, great support and a pleasure to deal with. I continue to recommend this software to friends.
I had to open a credit card dispute because they charged me a $40+ renewal fee on Nov. 7 two days PRIOR to my anniversary on Nov. 9. Also, when I went to cancel the renewal the website wouldn't let me, you had to get a code and instead of going to an "unsubscribe" or "cancel auto-renewal" option it kept asking me to get another code. Three cycles of that and I gave up and wrote to customer support on Nov. 7 to complain and gave them written instruction to cancel as of Nov. 8. They wrote me multiple times my renewal was cancelled but then they put the charge through anyway. I would never use this company again or any of the many affiliates. They are dishonest predators and they make it impossible to cancel. I shouldn't have to appeal to customer support to do this. I see now that they have a free version. Free is good, just never give these guys your credit card info. Customer support has minimal English skills and just sends you canned responses; although the person writing twice appended a sentence stating my account was cancelled when it wasn't.
Reply from WinXDVD2024-11-12
Hi,
We stated clearly on our site that 1-year subscription will be auto renewed. And you can stop automatic renewals anytime you want.
We sent you a notification about the date of the upcoming charge and the amount you will be charged 7 days before the auto-renewal successfully and a unsubscribe link is included.
You had not stopped the automatic renewal or contacted us for that before your renewal took place.
Once we received your contact and learned that you don't need the program any more, we arranged a refund for you and informed you with email. We have showed you that your refund was processed on Nov 08.
And you posted this review after all of this.
I have been using the WinX DVD platinum software for about 2 years and absolutely love it. I have put all the Sopranos episodes on thumb drives (because of the ability to convert the DVD's to MP4 format) amongst other great films.
I have found customer service very responsive; I contacted them previously for technical questions and their response time has always been very quick, efficient and thorough.
My most recent inquiry was regarding transferability of their product; my original purchase was for only one computer but I purchased the upgrade for multiple computers and couldn't be happier. Many thanks to their responsiveness, otherwise I would be very unsatisfied.
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