VideoProc Converter AI provides an all-in-one solution for transforming old, SD, and low-quality videos/photos into stunning 4K and beyond. It offers a range of features including transcoding videos/audios/DVDs, upscaling, smoothing, stabilizing, fixing, compressing, editing, downloading, and recording. Plus, it tackles issues related to video quality, formats, and file sizes efficiently, thanks to its Level-3 Hardware Acceleration technology
Written by the business, not verified by us.VideoProc Converter AI (videoproc.com) has a 4.2 out of 5 rating on OK.one, based on 293 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 54% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-25.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the software is exceptionally versatile, fast, and reliable to use for converting videos and managing multimedia projects. People also appreciate the outstanding support team, which consistently provides quick, helpful, and effective solutions whenever assistance is requested. Some reviewers were not happy with occasional software bugs and unexpected downloading failures experienced during daily use. Users noted that certain video processing tasks occasionally hung or stopped working properly, requiring extra troubleshooting steps to resolve. Consumers pointed out that these technical hurdles required patience while waiting for updates or fixes from the team.
Auto-generated from all reviews of this business. For reference only.It's rare that you come across a customer service department that is genuiunely interested in solving your problem. Even when the problem is the user. Adam's troubleshooting efforts were simple to follow and made all the difference. VideoProc Converter AI is a extremly useful tool. I'm glad I found it.
Not only is the VideoProc Converter program amazing, but the two times I’ve had to contact them, the response was incredibly fast and the solution to my problem was immediate... Perfect!
I had a problem with my graphic processor, and I did not know how to solve it. I've got a very fast answer from the support team and the problem got the right solution. I can resume that by prompt, effective and kind support !
I attempted to download a video file that first required a lot of time to review a whole series for possible downloading. Then trying to download the selected file failed. So I emailed the video link to the VideoProc support team, they promptly sent a programming update link that I used, and then downloading the selected file was quick and everything worked fine!
Had a problem with downloads not working,contacted support team who recommended fresh install from the website installed and was immediately notified a later version is available installed that and now working,the support team was very patient and fixed the problem.
Great support. Quick and efficient assistance. Five stars!!!
The tech team were extremely helpful. They wouldn't let my problem go until it was solved. I had a problem with failed analysis and even though my version said it had the latest - apparently it hadn't, so they sent me a link for the latest one. My problem was solved. Well done!
Technology changes everyday and you are on top of it... Besides, you have excellent customer service.
Excellent for downloading podcasts
Great product and great support! I even got a response over the weekend.
VideoProc Converter AI is one of the most powerful (if not, the most powerful) video enhacer & processor I've known and used since a very long time, before the Covid pandemic. As a product, it contains many useful tools which I have not yet tried out, due to its enormous versatility and potential. Especially, when some sites change their configuration or the app needs an update, the VideoProc customer service personnel are always enthusiastic to help me on any endeavour I may find. I have not seen this level of professionalism in any other app website. I only have to offer my warmest and deepest thanks to everyone at VideoProc, being you all the solution we users have been looking for in a long time. Blessedness to everyone and keep up the extraordinary work!!
This company has uber fast support, if i report a problem, they will usually fix it in 24 hours although there has been times it takes a bit longer. The product works as claimed, Best app purchase in a while.
Excellent product and technical support when needed. Highly recommended by a long term user.
I use Videoproc for quite some time and especially the support is outstanding. When I send an e-mail for issues in the software the response of the supportteam is fast and to the point. When there is more information needed the supportteam gives detailed tips how to act. In most cases the communication with the supportteam is pleasant en accurate. Problems will be solved in no time, so that's what anyone wants from a supportive team.
First rate app, second to none, and an excellent and very helpful tech team!
I am floored by the results of this product. It is what I have been waiting for so long. i use this to upscale from bluray 1080p to 4k. I am also mad now I see how the industry has been ripping off the consumer. I have amassed a 4k collection of over 200 4k titles and was never satisfied with the image quality. After investing just a couple of dollars in this program I am amazed. I have taken cheap bluray disk 1080p and converted them to 4k with this program and they look 3x better than my 4k original disk. All the money I have invested in 4k disk and 95% of them just look average. The only exception is a few 4k disk, mostly nature disk with great images with no up conversion. The three bluray disk I have converted from 1080p took (3 hours each) My settings MKV,HEVC,ACC and High Quality are the best looking 4k disk in my collection. It proves what I always suspected the industry has been and is still ripping us off with these poor quality, noisy, grainy 4k disk. Get the right PC hardware and create your own 4k disk from 1080p bluray. I do not know if I should be happy or mad! After all the money I have spent on 4k disk. Excellent results on my system. From what I can tell this program needs better than average hardware to properly upscale video to 4k. My hardware OS Name Microsoft Windows 11 Pro Version 10.0.26200 Build 26200 System Model X570S AORUS MASTER (MB) System Type x64-based PC Processor AMD Ryzen 9 5900X 12-Core Processor, 4600 Mhz(OC), 12 Core(s), 24 Logical Processor(s) Installed Physical Memory (RAM)64.0 GB Video Card Aorus RTX 4090
In attempting to backup a DVD, VideoProc consistently hung, eventually giving an error and suggesting filing a report with them. I did so. Within 24 hours, got a response. I provided some more details and they pointed me to a 'safe mode' that fixed the problem. Kudos!
Using Videoproc since 2020 mainly for trimming and converting videos. Nice and fast, a lot of options. Today I needed support, which is fast and very helpful. problem solved in minutes
Fast and perfect service and I appreciate the individual who helped
I had a minor problem getting the program to do what I wanted. Support gave valuable suggestions which worked perfectly.
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