Great software!
Great software. Easy to use and their support is absolutely top notch.
About VideoProc Converter AI
Data updated- Website
- videoproc.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 33 reviews
- Replies to negative
- 54% (27/50)
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About this business
VideoProc Converter AI provides an all-in-one solution for transforming old, SD, and low-quality videos/photos into stunning 4K and beyond. It offers a range of features including transcoding videos/audios/DVDs, upscaling, smoothing, stabilizing, fixing, compressing, editing, downloading, and recording. Plus, it tackles issues related to video quality, formats, and file sizes efficiently, thanks to its Level-3 Hardware Acceleration technology
Written by the business, not verified by us.Is VideoProc Converter AI legit?
VideoProc Converter AI (videoproc.com) has a 4.2 out of 5 rating on OK.one, based on 293 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 54% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the software is exceptionally versatile, fast, and reliable to use for converting videos and managing multimedia projects. People also appreciate the outstanding support team, which consistently provides quick, helpful, and effective solutions whenever assistance is requested. Some reviewers were not happy with occasional software bugs and unexpected downloading failures experienced during daily use. Users noted that certain video processing tasks occasionally hung or stopped working properly, requiring extra troubleshooting steps to resolve. Consumers pointed out that these technical hurdles required patience while waiting for updates or fixes from the team.
Auto-generated from all reviews of this business. For reference only.What people say
Super support.
This software is great. I do not want to list all its functions here. One addition, its support is outstanding. I have frequent problems with changing formats of files, web site interface changes. This is our changing world, it is a norm these days. And the guys behind this software are just creating the new versions, upgrading interfaces, following the changes. As a result the intended functions of this software just keep working, are getting better...
Great service.
Great service. I am very glad with the Customer Service response by Adam. He was able to give me very quickly information for VideoProc Converter AI. Thanks a lot!
Great Software
Before evaluating the software I would like to give 5 START TO THE SUPPORT staff which always helped me out to solve issues with key registration and other minor ones. I've been using Vproc Converter for a couple of years and I don't regret my choice, it's a handy and fast video converter. My 4 STARS are just because of two subtitle issues: 1. I can not create pure yellow subtitles after convertion, so in the end I get a pale yellow and there's no FX option for shadow and contourn like most other video converters, even free ones. 2. There's no option to manually adjust subtitle position on the video (up, middle, down) Machine: MSI GF 63, COrei i7 11800H, 64gb RAM DDR4, SSD 1tb, Nvidia RTX 3050
Great support and functionality
Stabilization is NOT available on M1 Mac computers
Be aware that Stabilization is NOT available on M1 Mac computers
No need for strike 3
I did 2 different tests using a video just over a minute long. Both were way out of sync. Test failed. No need to waste time on a strike 3. This is out for me.
very long conversion time
Using it for the first time after getting a lifetime subscription. The 1 hour 49 min video I am converting to Super resolution is going to take over 3 hrs to convert which I feel is a little too long. I thought it would be quicker
Excellent Customer Service!
I am very pleased with the Customer Service response by Adam. He was able to rapidly ascertain how my Lifetime Licence became corrupted during an upgrade and provide a fix for both VideoProc Converter and my records. I am also extremely satisfied with how the new VideoProc Converter AI functions, particularly a quite unexpected capability in its AI Image Enhancement feature!
Great customer service!!
Excellent customer service. I tried to install this on a new computer, forgetting that you can only install on 1 PC. I notified their customer service and they reset my license for me so I could use it on my new computer. They did not have to do this and could have denied my request, but they did not. Really happy with this company that responds to users’ needs.
Present and past excellent and speedy…
Present and past excellent and speedy customer support from a company that excels in providing "what it says on the tin". Highly recommended.
"Kindly and professional support team"
"Kindly and professional support team". A downloader problem which occur for a long time was solved gently and how fast is possible. I recommended the app and the services because are more superior than expected.
Reply from VideoProc Converter AI2025-04-23
Hi Mihai, Thank you so much for your kind words! We’re thrilled to hear that your issue was resolved quickly and to your satisfaction. Your recommendation means a lot to us, and we truly appreciate your trust in our app and services. If you ever need any further assistance, don’t hesitate to reach out! Best Regards VideoProc Team
I was helped quickly by support and my…
I was helped quickly by support and my problem was solved
Reply from VideoProc Converter AI2025-03-27
Hi André, We're glad to hear our support team was able to assist you quickly and resolve your issue! If you ever need further help, feel free to reach out. Thanks for your support! Best Regards VideoProc Team
VideoProc Converter AI
, I try to download from youtube the same are the same song or movie, and is not working .i buy it for life and use to work but not now,, i send them a email, the got back to me and i send them a URL, and that's all, the never write to me back, Don't buy anything for life program , the can do anything want after
Reply from VideoProc Converter AI2025-03-24
Hi Jeff Sorry for the trouble you’re experiencing. We checked with our support team but couldn’t locate your previous message. Could you please reach out to us again at [email protected] with the details? We’d love to assist you and resolve the issue as soon as possible. Best Regards VideoProc Team
I had to reinstall on a new PC and had…
I had to reinstall on a new PC and had a problem with loading it - the company resolved the problem straight away and it works perfectly- I wish every company operated like this one - Great Service
Reply from VideoProc Converter AI2025-03-07
Hi Ian, Thank you for the wonderful review! We're so glad we could get you up and running quickly on your new PC. Your kind words about our service truly mean a lot to us. If you ever need assistance, please feel free to contact us at [email protected] — we're always here to help. Thanks again for your support! Best Regards VideoProc Team
It did better than Topaz
I've owned VideoProc for less than 24 hours. I'm impressed. I had an image that I improved as much as I possibly could with Topaz products. I then ran it through Image AI and got an amazingly good image. What an eye opener for me. I've used Topaz products for as many years as they have been in business and they have excellent products. What led me to VideoProc is; I now need to improve some videos and their Video AI product sells for $299, which is way beyond my price range. So I purchased this product and found it does OK with videos, which makes me happy, but with the Image AI photo improvement, I'm ecstatic with the product. For the money, it is a great software.
Reply from VideoProc Converter AI2025-03-25
Hi Bill, Thank you for your feedback! We're thrilled that VideoProc impressed you, especially with its Image AI enhancement. It’s great to hear it exceeded your expectations at a budget-friendly price. If you ever need assistance, feel free to reach out to [email protected]. Best regards, VideoProc Team
Don't buy it! Ever! Unless you want poor quality videos!
Every single video i converted from DVD ends up with out of sync audio! i converted over 20 or more DVD's now all i got is a bunch of blurry and out of sync audio videos! Thanks a lot.
Reply from VideoProc Converter AI2025-02-11
Hi there, We’re sorry to hear about your experience! We’d love to get this sorted out for you. Could you please contact our support team at [email protected]? They’ll be happy to assist you further. Thank you for your feedback, and we hope to resolve this for you quickly. Best regards, VideoProc Team
Great customer service
Timely response to fixing a problem with my license even after having bought it 4 years ago.
It's a POS that doesn't tell you the…
It's a POS that doesn't tell you the trial is a 5 minute slice. For what it's worth, the 5 minutes is enough to let you know that unless you want grey bars in your video you need to look elsewhere
Reply from VideoProc Converter AI2025-02-11
Hi Col Thank you for your feedback! We appreciate you bringing this to our attention. The trial is meant to offer a brief preview, and we understand the importance of clearly communicating its limitations from the start. We’re working on improving this. As for the grey bars, this is a rare issue. Please reach out to our support team at [email protected], and they’ll help resolve it and answer any other questions you may have. Best Regards VideoProc Team
Fast Technical Solution
Tech support able to quickly solve my extraction problem with VideoProc by sending me a link to a version that worked.
Reply from VideoProc Converter AI2025-01-23
Hi Doc Thanks so much for your feedback! We're glad our tech support could quickly resolve your extraction issue. If you need further assistance, don't hesitate to reach out. We're here to help! Best Regards VideoProc Team
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