WinX DVD ripper & HD video converter, devotes the best and easiest dvd to avi, dvd to mp4, and convert AVCHD M2TS MKV to AVI MP4 DVD.
Written by the business, not verified by us.WinXDVD (www.winxdvd.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 71% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-09-04.
Reviewers had a great experience with this company. Customers frequently praise the software for its remarkable ease of use and dependable efficiency in handling daily video conversions. Many people also appreciate the exceptionally fast and responsive technical support team that reliably resolves issues within a short time. However, some reviewers were not happy with product performance, noting unexpected system crashes and difficulties when requesting refunds. A few other people also felt that the program failed to deliver on certain advertised features, automatic renewal terms, and language support. Consumers also mentioned that troubleshooting technical glitches sometimes required going through multiple steps without success.
Auto-generated from all reviews of this business. For reference only.Awful product and an overpriced ripoff, Why? Website pages note the free version processes mp4 - it does not, so you’re stuck with iso or other things. You then buy a version which is suggested does all things but then they want to restrict access for a short time, or mislead you by upselling again so more $$ A failure to offer clear terms of sale is a breach of consumer rights and the distance selling act.
Poor product and ripoff Their website indicates free use of mp4 to trial - you get the product it only does a few restricted types incl iso. Website is misleading under distance selling. It’s all upsell and confusing product pricing
Hi A cycle, Thank you for your review. We’d like to clarify that we have not advertised free use of MP4 in the trial version. If you recall where you saw this information (for example, a specific page or wording on our website), we’d really appreciate it if you could let us know. This would help us review and improve our content to avoid any potential misunderstanding. We value transparency and are happy to assist if you have any questions or need further support. Best Regards,
I have a collection of art DVDs that are not in the best condition so I wanted to back them up and put them on my media server. They are 99-title DVDs and I tried Handbrake and MakeMKV with no joy. WinXDVD did the job perfectly and when one title wouldn't work, customer services came back to to immediately with a fix. Highly recommended!
Clear and fast delivery of the necessary resources. Super-fast response from the service desk in case of a problem. Excellent aftercare.
The WinXdvd tech support team surprised me with daily technical support for an issue I had creating MP4 DVD backups with subtitles. Shirley sent daily messages as we tested different options to correct the issue. Thank you.
I purchased this product a year ago and only now I find out that they automatically enrolled me into an auto renewal. When I requested a refund I was told that a renewal notice was sent to me seven days prior to the impending charge date. I did not see this, but I do not feel like fighting them so I am eating the fee. If you buy their product make sure you check that you are not enrolled in their auto renewal (unless you want to be).
Hi, We have located your order information using a different email address and have contacted you with a solution. We apologize for any inconvenience this may have caused. Best regards,
I took on the daunting project of getting my family videos onto CDs a few years back of course now before I got that project finished everything changed to MP4. I purchased the WinXDVD software and was off and running. However, I did have some issues since some of the CDs were older, I contacted customer service and was immediately helped several times by Ricky. I was really impressed with the program and more impressed with the help from customer service. I got the project done and now it’s going to be a great Christmas present for the kids!
WinX DVD Ripper Platinum is critically unstable, characterized by constant, debilitating crashes (often showing "Abnormal termination, Error Code:2" and other issues) that frequently occur mid-rip. This instability is a core software flaw, as it persisted despite the user performing extensive troubleshooting across multiple discs, two optical drives, different destination drives, and even advanced measures like running as administrator and using "Safe Mode." A major disappointment is the program's failure to utilize its advertised Level-3 Hardware Acceleration feature: it refused to engage the user's AMD GPU (stuck at 0-2% usage), instead forcing a heavy 40-50% load onto the CPU. The subsequent eight-day support experience failed to resolve any of these critical bugs. Support left the crucial AMD compatibility question unanswered, proposed non-starters like briefly disabling all security software, and ultimately provided no fix for the paid product and requesting same steps repeatedly to effectively exhaust the user. This prolonged, frustrating, and unresolved experience demonstrates that the software simply sucks at delivering reliable, accelerated performance.
When I 1st started using Digiarty's various products (WinX AI and WinX DVD Ripper Platinum), I had serious doubts about their customer support... I couldn't have been more wrong or more pleased. Not only are their products superior to anything else I've used, but their customer support is outstanding.
EXELLENT support very fast, efficient Best software Ever!!! Love you guys thank you!!! 100%
This is a fantastic product which is easy to use and works well. The reason for my review is that the company, Digiarty offer just brilliant, responsive support. I took out a new subscription because I had forgottn the original details, then got sorted and asked for a refund. The refund was made within minutes. i wish every internet company was as responsive as they are.
A You Tube Video recommended that I should download and use for FREE WinX Ripper. I downloaded the FREE WinX Ripper and had to pay $70.00 for the Use. Turns out the $70.00 is a yearly subscription and NOT FREE. I thought the $70.00 was for unlimited use of the software, but when I found out I paid for an annual subscription, I immediately asked for a REFUND. The response I got from Customer Service was that they would not refund anything. The You Tube person is full of crap and the Movavi website is a SCAM.
Hi, Thank you for your message. We believe there may be a misunderstanding. The review you left refers to Movavi, but our company develops WinXDVD software, which is a completely different business with its own website and products. We kindly ask that you update or remove your review so it reflects the correct company. If your concern is about Movavi, we recommend reaching out directly to their support team via https://www.movavi.com . If you do have any questions regarding WinXDVD software or your order with us, we’d be more than happy to help. Best regards,
I have always enjoyed the quality of their products, but even that doesn’t compare to the quality of their customer service. They stick with you to resolve the issue until it is remedied. I believe they are 5 star!!
Subscription scam. Useless “account management” feature on the website. Unclear terms and customer service barely responsive and make it difficult to cancel.
Hello John, We’re sorry to hear about your experience and appreciate your feedback. Please note that our subscription plans and renewal terms are stated on the checkout page before purchase, and customers may choose between subscription and lifetime licenses. If you experienced difficulties with account management or cancellation, this is not the experience we want for our customers. We’d be glad to help resolve this quickly. Could you please contact us directly at [email protected] with your order details so we can assist you with cancellation and ensure everything is taken care of? Thank you for bringing this to our attention. Best regards,
Besides having an absolutely wonderful suite of products the customer service, goes beyond excellent. they able to resolve in an almost real-time manner, all of my issues and concerns, and the products are top notch, feature-rich, Pro grade. Very affordable.
Excellent products, excellent customer support.
Purchased WinX DVD Ripper Platinum and thought the product would support my needs. Initial results were promising, however after a short period of time the program would crash. No error messages, just a hard crash. I would restart the project, and the same thing would occur over and over. I contacted support and asked for a refund only to be met a ton of requests to try this and that to resolve the issue. I was even requested to try another computer (sure I’ll just run to Best Buy and buy one to give that a try 🙄). Customer support was lacking, the products stability was lacking. Be cautious purchasing from this company. Update: only after posting this review did I get action from the company. They did ultimately provide a full refund, but as mentioned above, not without the challenges and this posting to get there. There are many people who have had a positive experience, but I do maintain the perspective to proceed with caution.
As a long term user of the WINXDVD Ripper then Platinum upgrade software, and now the WINXDVD AI release. I can only describe the software as reliable and brilliant. The old WINXDVD Converter software has been upgraded to the AI version. Provided to us Lifetime licence holders of that package free. I had purchased Lifetime Licences of both original packages for a single computer. My use being amateur, home only. However I had not foreseen the need to replace my laptop which expired, then lately moved from a Laptop to a Desktop. With failing eyesight need everything bigger. A request made by me to support, was met with understanding and a new licence key for the replacement hardware on both occasions. Thank You. I found both software packages easy to use. The online tutorials explaining operation that us mere novices can cope with and follow which frankly weren't really needed. I did experienced a strange glitch after putting a 3 minute video clip through the AI program, contacted support and it has promptly been flicked to the software guru's to investigate. I have found Ricky Ma at support always patient, helpful, prompt to assist. I wish all of the software package retailers I have downloaded product from were as helpful. With Digiarty WINDVDX software a Lifetime Licence is honoured. Updates and upgrades are automatically downloaded and free. Don't expect the same from other retailers of other software products, like Icecream Slide Show Maker. An Upgrade means you are restricted to the original downloaded version, or buy another Lifetime Key. We call that fraud in Australia. Nor are all software products easy to use, for mere mortals like myself. I sincerely commend Digiarty and WinDVDX packages as, must have software tools.
The program I purchased does what it promises. What I found excellent, was the helpful customer suppport with my license issue.
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