GRGrowatt★★★★★
Growatt's Gro-plugs are not worth any money
In May, 2023 I bought and installed five pieces of Growatt's advertised Gro-plugs, i.e. smart plugs, remotely managed via their Shine App and metering the electricity that is running through.
I am extremely dissatisfied with this purchase. In half a year (November, 2023 now) three out of five plugs have lost their wireless capability, i.e. have gone offline. Countless device resets do not remedy this problem.
I warn anyone willing to listen that Growatt's Gro-plugs are crap product and should not be considered for any application except wasting your hard earned.
2023-11-12Helpful 1
GRGrowatt★★★★★
Software is bad, support is nonexistent
Not recommended. The hardware works while it works, but the software already from install gives the impression, that the company is out of business and their cloud services keep running just until server rental runs out. Because Growatt Shineserver experience is apalling. It does not discover my PV plant equipment, though it finds my plant. And there is nowhere to ask for tech help. Even the local distributor is not good to help. Luckily I managed to get the ShinePhone app to work at about fifth attempt. And there I come to my second point.
I look at Kostal PV client cloud experience with incredible envy. It works. And there is support there, and one can ask questions and receive meaningful responses there. Not with Growatt.
If I want to upgrade my system to a hybrid inverter with batteries, where do I ask Growatt questions? It is about five months I asked them two simple questions. While two of their competitors have invited me to a tech demos, Growatt won't budge even to answer a knowledge base request.
All in all it was a mistake to go with Growatt. They squarely don't deserve my money.
2023-04-21Helpful 3
