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Angry customer

United Kingdom

1 Reviews
1 Reads
3 Useful

1 review

Mars Hydro

Stay Away , Worst company ever

Don't buy anything from them, go with some other reputable companies out there their customer service is pretty much non-existent, I've bought a fan from them and after one month of using it developed a fault, it started to make a clicking sound, it was getting worse every day to the point it was unbearable, so I've reached to them explaining the problem, they told me to send a picture of the issue What? send a picture of the noise issue? I don't think they understand basic English, anyway when I sent the video of the problem they told me that they don't see any damage to the fan hence they won't do anything to help, the fan is not fit to use, I'm left with a paperweight after one month of using it, not even on full power it was only used on 33%

2022-01-09Helpful 3