Totally disappointed
I have been a regular customer for about 10 years. My first advisor Serena was wonderful. She left and they gave me a new one who has been adequate but this last trip Pavlus blew it. They misspelled my husband’s name on the airline ticket and when I notified her she and the air team told me to get to airport early because they couldn’t fix it. I went over their heads and notified guest services. It was fixed in under 24 hours. I don’t know if it was ineptitude or laziness but I was going to spend almost $20,000 on a vacation. She did call to apologize and told me a manager would call. I’m still waiting on that call. I need a new travel partner.