Horrible customer service, no help!
So, I really wanted to give this social casino a chance. I saw both the good and bad reviews and decided to try it out for myself. I put about $20 in or so and got up to about $150 before cashing out. My verification was denied because I was having trouble uploading my license. The KYC service that they use is sumsub which a lot of other social casinos use as well. Unlike the other casinos that use this verification system, lucky stake does not have the option to transfer over your existing information from sumsub. It is the same company and they already have my information. I am getting no help from anyone besides some AI bot named Emma who can never connect me to a live agent. Very misleading to say there is 24 seven Support. I emailed four days ago and was told something along the lines of “ I should find someone that new technology a little bit better to help me.” respectfully, I have done this verification through multiple casinos and have had issues in the past with verification, but they were always handled promptly and efficiently. The response I received had nothing to do with the original question I asked, which was what can I do to resolve this? The AI bot told me that I could email in a picture of the front and back of my license for verification. The real human that ended up emailing me back, said nothing along those lines. I then emailed again today stating that they could pull my info from. sumsub as many of the other social casinos have that option. It would make things easier for both me and them. Now my money is just sitting there and no one is helping me with this. I will update this and hope it will be positive.