Problem resolved
I had ticketing problems with Rail Ninja and to be be frank, I was very unhappy. Following an adverse review, I have to say that the senior support specialist Elizabeth was extremely professional and followed up on my complaint. This led to the very speedy rectification of the problem. Thank you. I do suggest people purchase your tickets locally at the train station or ask a local person to do it for you on the local app. It is cheaper and overall probably a better experience.