I liked the responsiveness
I liked the responsiveness. I liked the early part of the process. I am very unhappy about the three weeks of back-and-forth about the hold on my project because of resolution problems. I got responses with no clear explanation. If I replied with "do I understand that _____ " the response either ignored the question or gave a puzzling answer. Now I am waiting to hear when I can expect to receive my books. I understand that production is about to begin, but that is rather vague. Three stars is the best I can do.