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Eric

United States

1 Reviews
6 Reads
1 Useful

1 review

Barxbuddy

Barxbuddy is a no go for me.

I purchased the Barxbuddy back in late March. I was told that shipping may take some time because they are back logged on orders. No problem. About two weeks later I send an email asking about the status. They apologized and said it should ship soon. Finally received the product about a month later from the time that I ordered it. Still no problem. We tried the device on our two dogs. It had no effect on one, and scared the other one causing her to run and hide. It did not control the barking at all, but we tried it several times to be sure over a few weeks. I decided to send the product back. I called customer service and they informed me that their moneyback guarantee is only good for 30 days from purchase date. ***EDIT*** I was contacted via email by Barxbuddy and they apologized for the way the transaction was handled over the phone (call center in the Philippines, I’m guessing). But, at the same time, the call center had to get their information from the company. Long story short, along with the apology, they said as long as I had the package shipped back within 30 days of the delivery date, they would offer me a refund. All I had to do was email the tracking number to them. The refund was processed and in my account the next day. I only got $46.92 of my original $56.89 purchase price plus $6 to send it back, but it’s better than nothing, which was the original offer over the phone. I changed my rating from one star to two stars, basically because their product didn’t work.

2025-05-19Helpful 1