Barxbuddy (barxbuddy.com) has a 2.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is poor. 54% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 14 of them were added in the last 12 months. Last updated 2026-08-29.
I received the GENERIC product. This was false advertising. I ordered four FLEA and Tick collars, which cost $149.95 + shipping. When they arrived, I saw that this was a GENERIC product. The link I clicked on online said this was the number one-rated flea and tick collar. BOGUS. I called customer service and told them that I wanted a refund. They said to send the product back and that I would need to pay for that. So now I paid $30.00 shipping on a falsely advertised product and have to pay to ship it back. I asked for my call to be escalated. The rep (Janelle) said that they would have a Manager call me back. I will update this review if my concerns are handled.
I ordered a flea and tick collar from bark buddy and nowhere on the order form did it say I had to pay for shipping when I saw that I was being charged $9.99 shipping I called customer service to cancel my order, the lady asked me if I would not cancel my order if she credited my account $10, so I said yes. When they flea and tick collar arrived I put it on my flea and tick free dog and one week later my dog was infested with fleas, it appeared to me that the collar was not doing the job that I expected, so I called customer service to request a full refund as it stated on their website. I personally had trouble understanding the dialect of the Filipino American customer service representative. Instead of giving me instructions in order for me to receive a full refund as stated on their website they only offered me a $10 credit and if I would keep the flea and tick collar which I ultimately accepted. I had to almost argue with the customer service representative to get them to agree to give me a full refund but then they only wanted to give me $39 when the collar actually cost me $59. I got so aggravated I finally just told them the credit my account $10 and I would keep the collar, I wanted to end the conversation as soon as possible and in the aggravation. I was told that the credit would take six to 14 business days, so we will see. I would recommend to anyone thinking about buying from this company too think about it long and hard before you do.
Company claims hassle free returns on their website…..what a scam!
I purchased the barxbuddy anti-barking device which had no affect on my dog. I contacted the company a couple days after receiving the device as I wanted to return the device for a refund. The company advertisement on its website mentions hassle free return. After contacting the customer service rep by email, the rep offered to give a $15 credit instead of returning the device. I declined the credit and asked for instructions for the return, and no reply from customer service was received. I created a new message to customer service again asking to return the device for a refund….no reply! This company in my opinion is a complete fraud ans their advertising states hassle free returns. I then checked the reviews something I wish I had done beforehand and learned several others have had similar experiences when they tried to return their product(s). TERRIBLE customer service by this company….DO NOT waste you’re time as their guarantees are worthless!
We are inundated with ticks. I put three large dogs on Bravecto but the two small dogs I was reluctant to do that because they are both very old and infirm. Instead I opted to try the barxbuddy flea and tick collar. In the span of three days one dog had 13 ticks embedded and several crawling on him, while the other one had seven ticks embedded and a couple crawling on her belly. First I thought well maybe it does work and if they didn't have the collars they would have way more ticks on them. In other words I gave the company a pass. The kicker though was when I had one of the dogs sitting on my lap and I literally saw two ticks walking along the collar. Yes on top of it; so much for being a "deterrentt"!Consequently I contacted the company for a refund. I received a response a couple of days after the first email but the client rep did not provide me with an address to return the product. Second and third emails STILL did not address either my complaint or my request for a box office. Rather, their reply was the proverbial "we will credit you $15" in lieu of returning. In other words I need to buy something again. Well $15 doesn't cut it given what I paid for the product and that it shipped from the US to Canada. After reading all the negative reviews I have decided just to swallow this and not even bother packaging up and paying the shipping. They are the absolute worst. I believe in homeopathy but I think these guys are really bad, bordering on scam.
i got the flea and tick collar and within 2 weeks my dog had a tick. they do not want to refund and thay charged me for two and I only needed one.
They need to quit false advertisement.
There are way to many bad reviews on all their products.
I have a 2 year old pomeranian. I got her when she was 6 weeks old. The shrill barking never stopped. She even barked in her sleep. The sound killed my ears. I bought your product hoping it would work. Having my doubts I pressed the lightest sound and went through a 12 hour day having to only press it 3 times all those hours. This was a miracle in my life. Thank you bark buddy for saving my relation with the dog I love. She is a different dog with 3 clicks. You guys are amazing! Thank you so much!!!
My dog just plays with the sound/light. It doesn't work. I think as do others that this company is a scam. I paid $64.89 for a device that doesn't work.
I've seen some sites where the most common ratings are 5 or 1.
Now I have personal experience with why.
I bought my Barkz buddy in 2020 for a Pomeranian with a real barking problem. Hated my roommate. Barked nonstop whenever he thought he might be coming home or when he heard a doorknob click upstairs.
It was a real disappointment, did not work at all.
Now I have a pair of two-year-old rescued Pomeranians who get easily triggered into barking like crazy with high-pitched ear-splitting barks.
And this device is a miracle. I press the button, and they instantly stop.
I'm so happy and relieved.
Barxbuddy delivered F/A
Took my money, sent no product sent thru bogus tracking number and refuse to reply to my email.
This company is a total rip off scam company.
Be Aware.
My dog wouldn't listen at all. I even tried a shock collar! But the barxbuddy has been a God sent!! My dog listens now! OMG! It's amazing. I've only had to use it here and there now. But usually she sees it in my hand and she's good! I have a very hard headed German shepherd -pit. Now I have an amazing dog and I love it!!
Don’t buy as you won’t get your money back if you need to return
Purchased two and realized didn’t need them. Customer service is terrible. They tried to get me to keep them. Paid $86 for the two, returned them and only got $56 back. What a ripoff. I will make sure everyone knows of my experience. You treat customers like crap expect a bad review.
The product did not work on my dogs. They are within the age range stated by the manufacturer. The home version of their product was so sensitive sound it responded to the slightest of sounds causing extreme distress wth my dogs. When I asked to return they tried to buy me off with a $15 "credit" against a $90 order. I have requested an RGA three times with no response. I would not buy a bottle of water from this company if my pants were on fire.
The product did not work for my needs. I attempted to find out his to return the device and instead the company offered a $15 credit to as they put it. “Avoid the hassle of executing a return”. I declined since I had paid $70+ for the product including shipping and handling. Only after filing a complaint with PayPal did the offered a refund and only after I removed my complaint. I finally received a partial refund and will never do business with them again. By the way, the product may work for a single dog home for a while…it’s very poor quality material.
Dont waste your time and money. Device is not effective and customer service only responds to email once weekly. I never received my entire order, have asked for refund, have asked for a manager to no avail. I plan to contact the attorney general for fraud.
The barxbuddy only worked for a few days and then my dog became immune to it. I have asked to return and receive a full refund. I'll submit another review after my experience with return/refund.
I have the barx buddy nail grinder which is fair product. This product would work better on smaller dogs and not Labrador nails.
The problem is trying to get an answer where to purchase a replacement grinder part which the company does not carry.
I would not purchase from them again.
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