Barxbuddy (barxbuddy.com) has a 2.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is poor. 54% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 14 of them were added in the last 12 months. Last updated 2026-08-29.
I called and talked to someone today because I hadn't heard anything sinceordering May 7th. They had my order and said it will be filled and I'll get an email. They had a backlog in APril, ran out of product, it's a big seller. Hang in there. I'm confident we'll get our products!
I ordered one a few weeks ago. They charged my card but have not provided a shipping date. I emailed them, but received no response. Feels like a scam.
I placed my order may 7 2025 my money was taken immediately. A confirmation email sent. I have received no details on shipping or anything. I have received packages from the other side of the world much quicker than this. I have emailed customer support and absolutely no response. Very unprofessional.
I purchased the Barxbuddy back in late March. I was told that shipping may take some time because they are back logged on orders. No problem. About two weeks later I send an email asking about the status. They apologized and said it should ship soon. Finally received the product about a month later from the time that I ordered it. Still no problem. We tried the device on our two dogs. It had no effect on one, and scared the other one causing her to run and hide. It did not control the barking at all, but we tried it several times to be sure over a few weeks. I decided to send the product back. I called customer service and they informed me that their moneyback guarantee is only good for 30 days from purchase date. ***EDIT*** I was contacted via email by Barxbuddy and they apologized for the way the transaction was handled over the phone (call center in the Philippines, I’m guessing). But, at the same time, the call center had to get their information from the company. Long story short, along with the apology, they said as long as I had the package shipped back within 30 days of the delivery date, they would offer me a refund. All I had to do was email the tracking number to them. The refund was processed and in my account the next day. I only got $46.92 of my original $56.89 purchase price plus $6 to send it back, but it’s better than nothing, which was the original offer over the phone. I changed my rating from one star to two stars, basically because their product didn’t work.
I placed my order in April 2025, they took my money of course but have yet to receive any shipment details. I have emailed twice and have gotten no response. They ship from AZ and I live in Oregon. Its extremely ridiculous and unprofessional that they will not respond or refund me.
Received confirmation of order, money was withdrawn from my bank account but have yet to receive tracking information or a response to either of my 2 inquiries. Order was placed on May 6 2025. Still waiting and my dog is still barking! Updated: Finally received an email after I submitted this review. The product is apparently on backorder, they could've mentioned that before I ordered.
Worst company I have ever purchased from!!! I ordered 2 items from them on April 21,2025 paid over $100 including shipping and a lifetime warranty and have yet to receive anything from them and it is now 20 days later!!! I have emailed 3 times and received ZERO response! I have now called twice and was told it would be here this week and shipping was delayed well guess what it is now Sunday and STILL NO PACKAGES!! I called AGAIN today and was given the run around with a service rep who told me the package had already shipped but there was no tracking number?! How in the hell does a package ship but there is no tracking number?! SCAM SCAM SCAM!!! Stay far away from this company!! I asked for a refund and was told they couldn’t do that because the package already shipped and I can only get a refund once I receive it! So I’m gonna wait for a package I may never receive to get my money back on a package that doesn’t even have a tracking number?! Makes ZERO sense!! I will be filing a fraud case with my bank!! DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!
I ordered on April 7th, I have yet to receive my order, yet my 50.00 was withdrawn from my banking account immediately. I have not been able to get a hold of anyone. I guess I was scammed.
Ordered over a week ago, I have now sent 3 emails to their “support” email requesting shipping information. I have received no answers back. Shows it was paid for immediately. I can in no way afford this rip-off of supposedly the best stop barking device.
I submitted my order for BarxBuddy April 20 , 2025 , my credit card was immediately charged for $50+ and I received a confirmation email for said order stating I would be informed as to when the order was shipped . Now almost 3 weeks later I have heard nothing , but I have $50+ less and nothing to show for it . I sent an email to customer service several days ago instructing them to cancel my order and issue a refund . Once again , I have heard nothing . As other unfortunate people , who have had the same experience , I feel this is a scam . Just pathetic
IF NOT A SCAM, THEN THE MOST INEPT & UNPROFFESSIONAL OUTFIT I HAVE EVER ENCOUNTERED. Order placed & acknowledged on 20 April 2025 Payment deducted from my bank account on 21 April Nothing from Barxbuddy so I emailed them on 29 April Nothing from Barxbuddy so I chased via their site contact form on 4th May Still nothing as of 7th May …..
I never even received my order. They will not communicate with me.
We are an elderly couple who have been victimized by our neighbor's two vicious rat-dogs for years. The only thing that has saved us from being physically attacked has been the chain-link fence that separates our parking area from their back yard. We can't escape. We have to walk past them every day to get to our car, and the dogs' owners think it's funny. We were so pleased when we found and ordered Barxbuddy. Unfortunately, Barxbuddy is a SCAM! IT DOES NOT WORK! In fact, it does nothing at all. It doesn't slow them down, doesn't make them pause, doesn't even perk their ears up. Two different dogs, and no effect whatsoever on either one of them. It would be better to spend your money on a set of ear plugs and some blinders than to waste it on this useless piece of plastic.
Euronte LLC paid them $51.90 on 7/4/2025 for Barxbuddy Trainer Device V2 and still not received it on 27/4/2025 tried to email them supportbarxbuddy undeliverable do not buy from them this is a scam got no receipt or delivery information
Company readily and quickly submitted credit card payment 4/5 and never acknowledged order or payment. Their phone number is worthless and no answer to my email. Still haven't received product. Edit..review got me response for which I thank Barxbuddy. Product is delayed
Waited 2 weeks for delivery but never got it. Tried calling but on hold for 30 minutes with no answer. Tried customer e-mail but page doesn’t come up. Finally canceled on my charge card. Customer service is unavailable
Lousy customer service. I made 4 attempts to call their customer service to correct my shipping address. I sat through at least 5 minutes of waiting each time to only have their phone hang up on me.
Does not work! I was really disappointed with this product. There was no paperwork inside the package, so I’m not sure how to even return it. It feels very cheaply made, but expensive. When I tried it with my dog, she didn’t even react to it. I wouldn’t recommend spending money on this one.
Just received my BarxBuddy in the mail after a month long Canada post strike. First impression is how cheaply made this product is. This is the year 2024 and you are still using 9volt batteries, Really. Not sure how this cheaply made thing is going to work. Will update later. Would not recommend this product, you can purchase higher quality items from Amazon for less money. Ask me how I know.
The BarxBuddy Busy Ball is doesn’t work and the company doesn’t care. It is fully charged and all the correct buttons are pressed, but it is defective. The company has ignored repeated attempts to get a resolution. Also, the instructions say that the ball cannot be dropped or it will break. What dog doesn’t pick up and drop its toys? Save your money and buy some tennis balls. Money spent on this is wasted.
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