Customer Service is nonexistent
Before the store opened, I ordered an arrangement to be delivered the same day. (This is regarding the storefront located at 5870 Melrose Ave, Los Angeles, CA 90038.) I was going to send the arrangement as a surprise, but found out the recipient was hospitalized and would not be home to accept the delivery. So, I attempted to cancel the order. This all happened BEFORE the store listed above opened. If you have ever attempted to contact Edible Arrangement's customer service, you most likely know it is BOT/emailed centric. A ticket was created, and that was the end of it. I kept checking, sending update requests, and even called the store before they opened. The store's phone rang, and rang, and rang, and rang NEVER BEING ANSWERED!!!! Guess, what happened? I checked the tracking and they were enroute to DELIVER the arrangement to sit on a doorstop with no one home!!!!! I kept trying to reach anyone for help to no avail. To this day, I have not been contacted. The arrangement sat on the doorstep from the morning it was delivered until 2 days later when the recipient returned home from the hospital!!!! Trash, uncaring company that I will NEVER patronize again. EVER! Could have at least acknowledged my concern. Trash!