Delicious Chocolate Covered Strawberries as Fresh Fruit Bouquets and Gift Baskets with incredible taste. These Chocolate Covered Strawberries bouquets are a treat for all occasions from birthday gift, anniversary or Easter, to a wedding, company event or even a kids party! Our creations allow you to combine a gourmet food basket with a flower bouquet all in one delivery.
Edible Arrangements (www.ediblearrangements.com) has a 1.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 93% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-02.
Most reviewers were let down by their experience overall. Consumers frequently reported that online orders failed to arrive on time, often getting lost or going completely missing for important special family occasions. Many people experienced severe delivery delays and careless drop-off handling, leaving thoughtful gifts arriving long after the intended dates. Some reviewers were not happy with the poor product quality, noting that the fruit arrangements arrived melted, old, or tasteless. Others also mentioned that customer support representatives and local store staff were extremely rude, dismissive, and unhelpful when handling complaints. Customers explained that getting refunds or tracking assistance proved nearly impossible.
Auto-generated from all reviews of this business. For reference only.Absolutely dissatisfied in order was placed for my sister‘s 60th birthday as a surprise everyone at the table said that the fruit was terrible. I do not recommend the one in Palm Harbor, Florida as we called them and they were not very nice buyer. Beware do not order from them.
RECIEVED A BOUQUET, SOME OF THE FRUIT WAS TASTELESS AND BY DAY 3 FRUITS HAD MOLD. WHEN CALLING CUSTOMER SERVICE, PERSONNEL WERE RUDE AND JUST SAID ITS FRUIT AND WE DO NOT KNOW HOW YOU KEEP THE FRUIT, AFTER I REPEATEDLY STATED THEY WERE IN THE FRIDGE. ALSO CUSTOMER SERVICE AGENT I COULD BARELY HEAR DUE TO PHONE SERVICE ON THEIR END.
I ordered a set with chocolates and flowers. The chocolates were delivered but not the flowers, I contacted them and they said they would get back to me within 24 hours with a resolution, they didn’t. I contacted them again and they said they would give me a partial refund and send a upgraded bouquet the next day ( they weren’t offering anything I had to tell them what I wanted) they assured me the flowers would be delivered the next day, they weren’t. I sent them another email asking them to refund me the entire amount and they should still get the flowers sent. They agreed to the refund but would not send the flowers. So my friend received 1/2 a gift. I will not order from them again. My place of employment often sends arrangements but I have recommended that they no longer use them.
My daughter sent me an arrangement for my birthday. It looked very attractive but that’s where the positive factors end. The cantaloupe was totally tasteless. The honeydew was mostly rind. This was inexcusable for the price that was paid. You might as well just look at a picture of the arrangement to get any satisfaction.
I ordered a corporate thank-you gift delivery to a doctor's office. The delivery merchant the coloceey flower shop completely failed to include the identity card containing my sender text ('Thank you From XYZ'). Because the gift arrived anonymously, the recipient had no idea who sent it, entirely destroying the purpose and service contract of the transaction. They refused to even answer my complaints, I went through PayPal and beacuse fo their strict plicy I wsa not able tog et a refund. Let's make this easy .. there are plenty of other companies, use them stay away from this horrible merchant
Chicago store #1004 was 1.5hrs late for my $600+ delivery order without providing any notice and when calling their store just rolled to voicemail. Horrible service! Will never order here again.
Before the store opened, I ordered an arrangement to be delivered the same day. (This is regarding the storefront located at 5870 Melrose Ave, Los Angeles, CA 90038.) I was going to send the arrangement as a surprise, but found out the recipient was hospitalized and would not be home to accept the delivery. So, I attempted to cancel the order. This all happened BEFORE the store listed above opened. If you have ever attempted to contact Edible Arrangement's customer service, you most likely know it is BOT/emailed centric. A ticket was created, and that was the end of it. I kept checking, sending update requests, and even called the store before they opened. The store's phone rang, and rang, and rang, and rang NEVER BEING ANSWERED!!!! Guess, what happened? I checked the tracking and they were enroute to DELIVER the arrangement to sit on a doorstop with no one home!!!!! I kept trying to reach anyone for help to no avail. To this day, I have not been contacted. The arrangement sat on the doorstep from the morning it was delivered until 2 days later when the recipient returned home from the hospital!!!! Trash, uncaring company that I will NEVER patronize again. EVER! Could have at least acknowledged my concern. Trash!
Ordered for my daughter’s 18th birthday to be delivered on her special day. Ordered the birthday wrap for the strawberries and also a custom card with a note from me. First of all I put the order in days prior and on the day of her birthday I kept checking the tracking all day with no updates showing. I called in the afternoon and they said it would be delivered before 530pm. I figured if I put the order in early enough they would have delivered it earlier in the day. But besides that they didn’t put it in the birthday wrap and the most important thing was the custom card that I wanted her to have, was missing (they “forgot”). When I spoke to them after receiving this they said they had no more birthday wraps so they just put it in the regular one and they would refund me for the card. The card wasn’t expensive, I don’t care about that it’s the point of trying to make it more of a special experience for my daughter that bothered me. I will never order edible arrangements through delivery again, if anything I will go there and pick it up myself. Lesson learned
Terrible experience with Edible Arrangements in Stuart, Florida - and then completely ignored from Edible Arrangements Customer Service team. We ordered a fruit arrangement to go to friends and not only did it not turn up, but despite trying to get in touch with their customer service team through the link on their website to get a refund for the missing delivery - we have never heard back from an actual person (only the automated email saying the complaint was received, and then another one saying they had closed the complaint and we could contact them again if we had more questions?!?!?). Our friend never got their birthday delivery and we still haven't gotten our money back. Order from Sherries Berries, or Harry and David, or frankly anyone else as clearly Edible Arrangements will only take your money and leave you disappointed and fruitless.
This is for the edible arrangements located on Ralph Avenue in Brooklyn 11234. DO NOT ORDER FROM THEM! I made an order on July 3 for same day delivery. I called the store and they confirmed receipt of the order. The person who answered the phone said that the order would be delivered before 9:30 PM. The order never arrived. I paid $156 for the order. $20 of that was a “tip”…. DO NOT EVER LEAVE A TIP!!!! Saturday was a holiday, the store was closed. Sunday the store was closed. I went to the store on Monday and the person who was there did not speak English (doubt if they could read English either). They couldn’t help me. The store was closing and it wasn’t 6 PM yet. The hours reflected on Google don’t reflect the actual hours of the store. I spoke with the actual manager Sam today 7/7/26 who stated that he could only refund me $136 because that was all his store received. I attempted to call corporate however the call is routed to the same store you had the issue with. My question is: where’s my $20 ? It was suggested that I call my bank. Don’t waste your time ordering from this store.
I have never left an online review in my life until now, that's how bad this experience was. I ordered the wish-tini, it was delivered without the cupcake, candle and martini glass, and the fruit arrangement looked nothing like it did in the website photo. I can't believe I paid what I did for such a piece of garbarge. I wish I had read the other reviews first before ordering.
I will never use this company ever again. I ordered some items for Mother’s Day and since I’m an Active Duty Soldier in the Army, I was unable to hand deliver my mother’s items. Not only did she never receive the items, I was notified claiming the items were delivered when that was the opposite of the truth. I’ve been lied to multiple times by their representatives claiming I was refunded and I’ve yet to receive any refund. Stay far away from this company I’m telling you from experience!
I ordered a birthday arrangement for my wife and was extremely disappointed with the quality of the order. The first issue was the personalized card. It appeared to have come straight off the printer with obvious quality problems, yet it was still included with the order. There was clearly no quality control check before the arrangement was sent out. More concerning, my wife found two strawberries that were spoiled to the point that they tasted rancid and nearly made her sick. After discovering that, she no longer felt comfortable eating the rest of the fruit because there was no way to know what was fresh and what wasn’t. I contacted customer service expecting accountability and a meaningful resolution, but the response I received left me feeling that my concerns were not taken seriously. When customers are paying premium prices for gifts intended for special occasions, they should be able to trust that the product has been inspected and is safe to eat. Unfortunately, this experience has caused me to lose confidence in Edible Arrangements, and I will not be ordering from them again.
Very disappointed with Edible Arrangements - 1126 in Forestdale, MA. I placed a Father’s Day order specifically selecting same day, within the hour delivery items, but when I called at 12:50 PM I was told the order should not have gone through and it would not be delivered that day, with no guarantee for the next day. This is not an isolated issue. Orders have repeatedly been delayed or mixed up. Our last order arrived after closing and by then the arrangement was no longer fresh after sitting in the delivery vehicle for hours, which even the driver acknowledged. Even when calling, the tone from staff always feels dismissive rather than genuinely sympathetic, which makes these experiences even more frustrating! For a service that markets itself as fresh, timely, and reliable, this has been consistently disappointing. I will not be ordering from this location EVER again!
I placed an order for a delivery to Jim Thorpe online on 6/18 for a Father’s Day. I noticed that there was no notification of delivery at 12:15 CST, so I called the local store to inquire if delivery will be made. The representative who answered the phone advised that they do not deliver to Jim Thorpe and are awaiting for a third party to come by and pick up the order. The gentlemen said that at this point the pick up order was canceled because no third party volunteered to pick up the delivery order. Unfortunately, the representative at the location 228 was extremely rude and said that he doesn’t know if the order will be picked up this point since delivery to Jim Thorpe would be too far and he could try tomorrow or cancel the order altogether. The fact that I was not notified ahead of time that the order may not be delivered is unacceptable because I could have seemed alternative delivery arrangements if I knew that there are delivery issues/concerns. On top of that the representative was rude and careless to the predicament that I was placed in by Edible Arrangements due to lack of communication. The worse part is that my 90 year old grandpa will not receive anything delivered to him on Father’s Day. I understand Edible Arrangements is a chain corporation and there’s very limited personal touch or understanding of personal circumstance, but this situation of lack of communication and thinking of your customers is appalling and extremely disappointing. I truly have no words to describe how disappointed I am with the service and treatment I received, but most of all by the fact that someone I dearly love is not receiving intended delivery.
I ordered pumpkin cheesecakes to be delivered to my daughter to celebrate her first mothers day. They sent lemon, left them in the apartment block without telling my daughter they had been delivered and without the extra message sleeve I had requested. When I asked customer service for assistance they told me as they were busy at the time they had the right to substitute the items. I wasn't happy and replied several times explaining that I had paid $65 for a gift in the flavour my daughter enjoyed to be delivered on a special day, not wanting to pay for a flavour she didn't eat and missing out on the day I needed it to be there for. After again messaging several times I finally received another email offering redelivery and 6 chocolate strawberry's. I think I should be offered a refund and I am still sending messages hoping for a reply soon.
I placed an order number W1012794126-1 and it was delivered to other residences. I have been calling the store and customer service to get my money back, but no one answered or email. This is a big man and they have no professionalism. Customer services do not exist. I'm not going back to ordinary with them. They have minus 100 with me.
I had a great experience with the products from Edible Arrangement. The arrangement that I paid for got there when they said it would come and the product was fresh.
Terrible customer Service! I ordered and was overcharged for delivery. Customer Service refused to refund due to the store I ordered from did not have the item and they authorized additional delivery because the item was delivered by another store. I did not authorize additional charges. Thresa M Palmer 5/22/2026
Placed an order for a Mother’s Day arrangement to be delivered on Mother’s Day and what should have been a thoughtful gift turned into one of the worst customer service experiences I’ve had. The order was nearly $100, and not only was it never delivered on the promised date, it was apparently never even made. On Mother’s Day itself, after spending nearly an hour on hold just trying to reach customer service, I was assured the arrangement would be delivered no later than 8:00 PM. That never happened. No delivery. No call. No email. No explanation. I attempted to follow up over the next two days. The first day, nobody answered at all, and the local Phoenix store was closed despite posted business hours stating it should have been open. The next day I sat on hold for over 30 more minutes only to be told that there were “several orders” that had not been fulfilled. Their idea of making this right? Offering me a cheesecake bite as an apology for a completely missed nearly $100 Mother’s Day gift. Seriously? I declined and simply asked if they could deliver what I actually paid for, even though Mother’s Day had already passed. I was then assured the arrangement would be delivered the following day. Again—nothing happened. It has now been a full 8 days since the order was originally supposed to arrive. Still no delivery. Still no refund. Still no apology. Still no acknowledgment of the absolute failure in service and communication. Missing a delivery is one thing. Repeatedly making promises you have no intention or ability to keep, leaving customers sitting on hold endlessly, failing to communicate, and then acting as if a tiny free dessert somehow fixes it is unacceptable. This experience was beyond disappointing — it was careless, disorganized, and frankly ridiculous. I will never order from Edible Arrangements again.
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