Got these as a gift and they were…
Got these as a gift and they were amazing! Best chocolate covered strawberries I’ve ever had. No more edible arrangements for me - sharis berries from now on. Strawberries were huge and fresh.
About Shari's Berries
Data updated- Website
- www.berries.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 71 reviews
- Replies to negative
- 0% (0/92)
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About this business
Shari's Berries, long time home of the Unforgettable Gift sells covered strawberries & chocolate gifts. Shari's Berries deliveries nation-wide.
Is Shari's Berries legit?
Shari's Berries (www.berries.com) has a 1.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 80% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Customers frequently complained about major delivery delays, with many orders arriving several days late or missing completely. People also reported receiving very low-quality products, highlighting issues such as moldy or mushy strawberries, melted chocolate, and wilted flowers. Consumers frequently expressed deep frustration with unhelpful customer service representatives and extremely long waiting times when trying to resolve problems. Some people were satisfied with the products, noting that the strawberries arrived fresh, sweet, and tasted delicious. Reviewers additionally appreciated the attractive packaging and successful timely arrivals in a few positive experiences.
Auto-generated from all reviews of this business. For reference only.What people say
Same day delivery is a joke!
Ordered for same day delivery for my moms birthday. The order was not received, when I called the next day they said it was guaranteed to be delivered that day so again I waited and it was not delivered the following day. I am now 2 days past the guaranteed delivery date and my mom still doesn't have her birthday gift. Very dissapointed and frustrated, especially since she has been staying home because she was expecting a delivery. I would not recommend them at all - oh and when you call it gives you AI responses then routes you to 1-800-flowers when you try to get a real person on the phone.
This service sucks
This service sucks. I got screwed the first time I used this service. It was 2 hours late and the delivery was left at the door, in the summer. Entire delivery was destroyed and I got no satisfaction from this crappy company. My daughter used it without knowing and the driver didn’t even call until an hour after the scheduled delivery time. Then was almost 3 hours later than the call. When the delivery arrived, it was warm and tasted like crap. Never again.
Botched and Spoiled Orders
Not only did Shari’s Berries botch my order one time, they botched it twice. Both orders were delayed by FedEx by 2-3 days. When the package arrived, the ice packs were melted, the chocolate on the strawberries was melted and the Bundt cakes were spoiled. They used to have a great product and reliable delivery but that is no longer the case. Very disappointing!
Skip this business
I was contacted regarding a delivery time. I told them a time and they didn’t show or call until at least least an hour later. Then, the arrangement I received was about $5 worth of over ripened fruit in a plastic bowl. It cost $64. So disappointed.
Not very good.
The cakes were bland. The chocolate on the berries was THICK. The berries were fermented the next day. They were not completely sealed with chocolate. My sister rush delivered these and they were still a day late. Packaging was pretty, the lemon cake was the only cake to have any flavor.
Disillusioned with Shari's Berries
Placed an order for chocolate covered berries, 48 hrs in advance of my daughter's birthday. At the last minute on her actual birthday, I received an email from Shari's Berries my order was delayed and wouldn't be delivered that day afterall. Very disappointing! Shari's also sent me a follow up email, asking me to rate their product & service. Yet, after I wrote the review, an error message popped up on their website, saying an Ad Blocker was preventing me from submitting my review. I don't even have any Ad Blockers in place, hmmmm?! Doubt I will order from them again.
06/06/2026
06/06/2026 They Can’t Ship I ordered the artisan berries for our 48th anniversary. When I got them the cold bags had thawed and ALL of the strawberries were broken. Needless to say it wasn’t what we expected on our anniversary. I called customer service and was told they would refill the order and overnight it. I received the order the next day, Saturday. The freezer bags were still frozen. That was a great sign. There was no damage to the boxes on either delivery. However we opened the nice looking box on the overnight delivery we found all of the chocolate coatings were broken off again. This time they were not smashed but they were destroyed. For the price I paid I expected to receive a product intact. I took pictures but Sharies Berries was not interested. I would say their quality control was horrible. Two orders, one a replacement order both ruined. I strongly suggest you order from someone Bottom Line: No, I would not recommend this to a friend
Not Properly Packaged
Wow. Very disappointing. I have been ordering from Shari’s Berries since the beginning of the internet. I ordered a dozen berries to send to my friend in Colorado to be delivered on her birthday. The berries arrived and I received an email that they were delivered. In the past, the berries have always been packaged in a lovely gift box inside a shipping box containing ice packs so that the berries stay fresh until the recipient opens them later in the day. This time, there was no cold packaging as had always been the practice in the past. So, of course the berries were a bit warm and not as fresh as they would have been had they been properly packaged for shipping. I chatted with customer service through the chat box on the website to complain. To their credit, it seemed like I was chatting with a live person who was kind and apologetic and agreed to send another shipment but could not guarantee that the berries would be packaged properly. So the second shipment arrives the next day but not properly packaged again. This is a far cry from service provided in the past from this company. So sad because the product is good. Ruined by not properly packaging. I won’t be ordering again and it seems like they just don’t care looking at all the other bad reviews.
I wanted to share my recent experience…
I wanted to share my recent experience because I am extremely disappointed. I ordered 2 dozen chocolate-covered strawberries, and when they arrived, many of the strawberries had mold on them. I contacted customer service, and to their credit, they were very helpful, refunded my money, and sent a replacement order, which I appreciated. Unfortunately, I received the replacement order today, and once again the strawberries arrived with mold all over them. At this point, I’m not sure if there is an issue with quality control, packaging, or shipping, but receiving two separate orders in the same condition is unacceptable. I do want to acknowledge the customer service representative who assisted me, as they were kind and helpful. However, the product itself has been a major disappointment. I have photos of both orders and am sharing this in hopes that the company will investigate what is happening so other customers do not have the same experience.
No more berries for me
I have ordered from Sheri’s Berries for years but that ends now. Terrible delivery. I’m done.
My son sent the chocolate strawberries…
My son sent the chocolate strawberries for Mother’s Day. A couple of them were moldy. Packaging was nice but cold pack inside was warm. Very disappointing!!!
For the last 8 years Sharis Berries has…
For the last 8 years Sharis Berries has been a mother's day tradition. My MIL looks forward to receiving her flowers and her chocolate dipped strawberries. This was the first year she shared the berries. Delicious! No wonder she wouldn't share all those other years.
I would give zero stars if possible
I would give zero stars if possible. I was out of town for Valentine’s Day and wanted to send my wife a strawberry arrangement. I ordered 4 days ahead of time and spent $130 on something that should have been $50. Fast forward to 5:00 pm on Valentine’s Day and my wife has still yet to get the offset. I contacted customer service, which was next to useless so to the fact the call center was over seas and we could barely understand each other. They go ahead and process a refund, which took me 5 days to get. After looking into Sherri’s berries even more, I’m rather glad I didn’t get the order, due to the amount of people that have received moldy/soiled fruit. So if you want to get someone something that’s moldy and doesn’t arrive on time, give Sherri’s berries a try So if you want
Dreadful customer service
I love the product, but the customer service is abysmal. I ordered a Mother's Day gift for a relative; it did not show up on the day requested. I never received an order confirmation, but my credit card was charged. After dealing with an inept AI chat agent, I switched to a live person who was almost as bad. Long wait times between responses, English was a bit off, some of the responses didn't track. He was able to tell me that the order was in for the following week, and made some suggestions about trying to move it forward, but couldn't seem to follow through. I finally called 1800Flowers, through which I had placed the order. After dealing again with an inept AI phone interface, I got a live person, who tried to help me but couldn't because the first service person had not closed out the account on the computer. He asked me to call back in 30 minutes, but as I'd already spent 45 minutes on the problem I asked him to call me instead. He promised he would. But didn't. Given how expensive the product is, particularly when you have to add in shipping and handling, I will not use them again.
Unreliable delivery - don’t be fooled
I ordered flowers and chocolate covered berries as an apology to my wife. Meant to be delivered today. They claimed delivery was attempted but I know it was a lie as my security calls to advise me if anyone comes into the community. So item was not delivered. Overpriced and unreliable delivery. At least I was issued a refund but that doesn’t make it right as my wife is still upset at me and now I have to do something else. If you want a reliable place to order from, I am sure there are other better places. I won’t be ordering from them ever again.
Terrible quality
Ordered chocolate covered strawberries for my Mom for Mother’s Day. She opened it within 30 minutes of arrival and the box was wet, the chocolate was melted, and worst of all the strawberries were moldy. I did receive a refund but will not be purchasing from this company in the future. Major disappointment.
I would leave -zero stars if I could
I would leave -zero stars if I could I ordered somethings for my mother for mother's day. Paid extra to have delivers on May 9th. NOTHING came. No emails no calls no nothing. I called them and rhe 1st person couldn't find my account (but the automated system did in the beginning) so she just hung up on me instead or trying to figure it all out. The 2nd person was much friendlier and looked it up and found it and put me on hold and came back and said it was still being REVIEWED!! REALLY?? It's been over a week since I've ordered the things.. 1st time using them and LAST TIME using them. What a horrible place. I canceled my order and will have to figure something else out for my Mother.. ITS PATHETIC DONT USE THEM.. and just a FYI they are same people who do 1-800- Flowers if that tells ya anything about ordering from them either
I would give a zero if I could
I would give a zero if I could. Ordered over week before mothers day. Had 3 items, 2 were delivered. Called several times to verify that the remaining one would be delivered. Was told had up to 8pm to deliver. 8PM???? On mothers day. That is Mothers night. Well, it never came and called yet again and was just offered an apology, nothing more. Could not talk to anyone else besides the foreign woman who answered. Not one could speak fluent English. Complete disappointment!! Now my daughter has her first mother's day without the gift I purchased. For such a large corporation, you would think they would have it together better than this. I don't care if it's the busiest holiday for them, it's not the first year they delivered.
That's for screwing up my mother's day gift.
I really waited to give a zero. They screwed up my mother's day order. I leave the hose for 10 minutes to drive to the corner store to get a pack of cigarettes and miss my order. They usually just leave it. When did this start. I don't believe they even came by. I can't find them on any of my security cameras. I was not notified at all. I found that they missed me when I went back to my conformation email. Very unprofessional and very expensive. Do not rely on these people to deliver high priced crap for you. You may as well find someone locally. That's who is doing it anyway. They are charging you to get you something you can get locally for half the price. Now I have to get out on Mother's day to find a gift when I ordered this April 27th.
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