Shari's Berries, long time home of the Unforgettable Gift sells covered strawberries & chocolate gifts. Shari's Berries deliveries nation-wide.
Shari's Berries (www.berries.com) has a 1.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 80% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Most reviewers were unhappy with their experience overall. Customers frequently complained about major delivery delays, with many orders arriving several days late or missing completely. People also reported receiving very low-quality products, highlighting issues such as moldy or mushy strawberries, melted chocolate, and wilted flowers. Consumers frequently expressed deep frustration with unhelpful customer service representatives and extremely long waiting times when trying to resolve problems. Some people were satisfied with the products, noting that the strawberries arrived fresh, sweet, and tasted delicious. Reviewers additionally appreciated the attractive packaging and successful timely arrivals in a few positive experiences.
Auto-generated from all reviews of this business. For reference only.Ordered 3 boxes of 12 chocolate covered strawberries to be delivered on to the same location on the same day. They only delivered 1 of 3 boxes. Called customer service they reordered the strawberries for the next day. The next day only got 1 more box. So 2 of 3 now. Called customer serves and asked for a refund on the 3rd box since it was past the birthday I needed it for. Terrible.
I ordered my berries for Mothers Day for my mom back in April. They never sent them and when I contacted them they only offered to redeliver at no cost to me. I mentioned I already paid for that so how is that compensation?! My mother now thinks we forgot her. They did not even attempt to offer a % off my next order. Nothing. They just stopped communicating with me and disconnected. And I was calm and polite. DO NOT ORDER!
I received my mother's day gift today from my daughter. The flowers were wilted and slimy while the strawberries were mushy and almost tasted sour and needed to be spit out. I did not want a replacement of the same so I requested a refund to my daughter. Boy was I surprised to learn the small batch of almost dead flowers and the mushy strawberries were over $100. How sad for my girl's $ being spent on such a low quality product. BEWARE: THE PRICE IS VERY HIGH FOR THE LOW QUALITY RECEIVED.
Very disappointed. We have purchased several times our the years and watched the quality decline. Recently receive a dozen drizzled berries as a gift from our daughter. We found the berries extremely small, old chocolate falling from the berries and mold on 8 out of 12. Berries were inedible. Sherri berries refunded the original cost but did not send a replacement as one would expect. Sherri’s berries has lost multiple customers, friends and family, who previously utilized them as a gift giving option.
I am super picky about delivery services. I would like to share that the chocolate covered strawberries that I sent to my daughter‘s office exceeded my expectations. The strawberries were well packed on ice, the strawberries were sweet and the chocolate was delicious. The box was beautiful. More importantly, I was able to track them and they arrived before 3pm. I am totally satisfied and will use Shari’s Berries again!
What arrived via delivery was EMBARASSING!! The fruit was old, the chocolate was thick and chunky, the chocolate was melted all over the wrapping, and the balloon was for a baby shower and not what was ordered. The cute chocolate dipped bears looked like a 4 year old did it in preschool. Terrible is an understatement. I am very disappointed.
Chocolate covered strawberries were not edible. Ice packs warm at time of delivery. Don't waste your money.
Delayed delivery did not come on time for our anniversary. Wanted it delivered the day before we went out of town for the weekend for our anniversary. It came a day late and late in that evening. We left and was hoping to take them with us for the weekend. So they were left on front porch. Poor customer service cant get through. Gave them money and got poor service. I will never order from them again and will never recommend.
I ordered chocolate covered straw berries for my grand children for Easter and they were never delivered and my credit card was billed. If you need something special do not order from this company you will be disappointed
Ordered Easter style strawberry's for my Daughters. Selected to be delivered the Friday before Easter. (1) made it in time, the other will now be delivered 3 days AFTER Easter. Unacceptable. Attempted to chat with customer service. Waited over 45 mins before anyone came on. In the end the agent said they could deliver another item before Easter, I said 'Great' The link the agent attached in the chat, sent me to their webpage AND disconnected my chat (after waiting 45 mins !!) HORRIBLE, HORRIBLE, customer service. NEVER ORDERING FROM THEM AGAIN.
I was looking for somewhere local to walk in and pick up chocolate covered strawberries... this is definitely antithesis of that experience. Instead of reaching a local business, I reached someone in a different country who barely understood. Then, they refused to disclose where the shop is or where the strawberries come from....imagine being expected to eat fruit and they won't tell you where it is, where it's kept or comes from. No thank you. Absolutely disgusting.
Purchased days in advance of Valentines Day and paid extra for delivery. Was "guaranteed" on the 13th or 14th. Never arrived and had to talk with them over 30 minutes to get them to agree to a refund.
I placed an order on 2/11. The website said that it would be delivered on 2/13, in time for Valentines Day. As of 2/23 I still haven’t received my order or a refund. The tracking number indicated that it hasn’t even been shipped yet. Never going to make the mistake of ordering from them again.
My family member ordered 12 Chocolate covered strawberries and 4 bundt cakes sets. They were supposed to delivered on 12/24/2025 but came on next day. They were melted and impossible to eat them. We contacted the customer service and Robert offered full refunds and sending new sets. Yes they came but same situation. melted and nothing like edible. Robert from customer service promised that they will full refund the money ( it was about $80.00 plus tax.) which never happened. This company is horrible, unprofessional, and irresponsible. We can get same products from our local grocery store 1/4 price and taste delicious. Watch out! Don't trust this company and be careful.
Never delivered my order after I paid extra to have it delivered on a specific date. They never had the order made. They took my money and never sent anything. This is the second time. This is horrible and a horrible company.
Ordered 4 dozen strawberry orders for Valentine's day, delivered to 4 different people, 1 dozen each, one in Florida and 3 in PA but different parts of PA. All of the orders were horrible quality. I will say that I contacted the company and they gracious did the right thing by resending all orders a new order. Sadly, we all received the second batch two days ago and the quality was again horrible, with cracked chocolate off of the strawberries, the box on the outside was so sticky. It appeared as if they were frozen after being dipped and then the mess of them thawing out is what we all got. I spent a lot of money for not even mediocre quality. And, half of the strawberries were not even ripe. They were half white strawberries in the inside.
Received for Valentine’s Day with flowers in same box . The berries which I used to love were not really ripe so you bite into some red and a lot of white and the chocolate was tasteless and hard till you bit it and it just fell off .. no creaminess to it at all .. I would have been happier with chocolate kisses .. the flowers came fine but no food in box as instructed .
I received my chocolate covered strawberries. The chocolate dip looked nice, but the berry stems were wilted. Half of the berries were not ripe. A bit disappointing. The last few years they were delicious. I was not impressed this time.
Don’t do it… it’s not the chocolate covered strawberry place we’re used to going to years ago. This is garbage now and overpriced and even embarrassing to give to someone you care about.
Terrible customer service.
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