Harry & David (harryanddavid.com) has a 1.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-11.
Having placed an order for a birthday cake and card for the 90th birthday of a nun on July 27th, it has still to arrive! It was scheduled to arrive on July 31st so I alerted the recipient only to get an email from H & D saying that due to unforeseen circumstances it wouldn't be delivered until August 5th-- several days AFTER her birthday. I received an email saying that they would send a formal letter of apology which they never did. Again I alerted the recipient that the cake would be arriving on the 5th. Again, I got an email saying that delivery was now scheduled for August 6th! This is an absolutely shocking level of customer service! With so many complaints and dissatisfied customers, I am wondering how they manage to stay in business!!
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Mike Vitali · 4 reviews · Experienced 2026-07-24 ·
★★★★★
Poor delivery
Poor delivery. Ordered Sympathy Bakery pkg on 7/20 for quick delivery. Package not delivered yet, as if 7/24. Probably stale by then. No reason given for delays. No answer. Just offered refund of delivery fee and some discount on future purchase. Forget future orders, will NEVER use them again.
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M Brown · 1 review · Experienced 2026-07-15 ·
★★★★★
Bad Experience
After having problem placing an online order I decide to call customer service and submit the order over the phone. I paid additional for express shipping and 7 days later I received shipping notification. So much for express! Then to top it off, they had the recipients name wrong! I again called customer service who acknowledged they put the wrong name but was unwilling to do anything about it other than offer me $23.00 back for the express fee. All around bad experience!
Do Not Use This Company!
I ordered a thank-you basket for a very important business client. Unfortunately, it arrived seven days after I placed the order, and the chocolate was completely melted and unusable. When I contacted Harry & David to resolve the issue, I was told that the order had actually been processed and shipped by their sister company, 1-800-Baskets.com. Nowhere during the ordering process was it made clear to me that my order would be passed on to another company.
This was a very disappointing experience, especially since the gift was intended for an important business client. Do yourself a favor and use another company.
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Remy Coup · 1 review · Experienced 2026-07-16 ·
★★★★★
Harry & David completely ruined the Birthday celebration...
Harry & David completely ruined a nice birthday surprise. The expensive cake arrived totally destroyed because of the terrible packaging, and it put a real damper on the celebration. I would not trust them with an important occasion.
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Jim · 2 reviews · Experienced 2026-07-10 ·
★★★★★
My experience with Harry and David…
My experience with Harry and David products has long been a disappointment. I would not purchase from them. We recently received a gift package of three “gourmet” pot pies. A search indicates that the price was $159 for three pies - beef, chicken, and lobster. Runny filling, little flavor, and very little meat in any of them. A Dinty Moore canned beef stew - about $4 - makes a much more satisfying dinner. Two thumbs down on Harry and David.
I posted a review on here about an order that I had sent to my best friend in Florida for her birthday. I put that the order was beautiful and she loved it, but that I paid extra to have it delivered on her birthday, which was a Sunday. They did not deliver it on her birthday but the day before and I wasn’t very happy about that. Today, I got a call from Harry and David and they apologized for delivering the order a day early and gave me back every single penny that I paid extra to have it delivered on her birthday. They apologized and said the money would be in my account within a few days. Now that is a class act company. Harry and David is one of the finest companies I have ever worked with, and I will never hesitate to use them again. Their products are wonderful and beautifully packaged and their pairs are out of this world. Excellent company.
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Rosa D'Ostilio · 1 review · Experienced 2026-06-29 ·
★★★★★
Unsafe food handling practices
Received a gift basket with melted cheese. Customer service assured me this was an error and reshipped. The second order also came with melted cheese. Package was in transit with period items for 5 days without ice. This is their standard practice as their ai bot told me so. Don’t waste your money.
I love Harry and David products but unfortunately both my Mother's Day present and my birthday present th a t arrived today were completely melted and the pears were were rotten. The ice packs were very hot. Hopefully the wine will cool down and will be drinkable. I feel so bad for my son and daughter in law as I know they paid a lot of money to send a beautiful gift for my 80th birthday. I don't want to hurt their feelings so I won't tell them but I am telling you that sending your products to ahot Tucson climate is ridiculous and makes me so sad
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Customer · 2 reviews · Experienced 2026-05-26 ·
★★★★★
Terrible Condition Box of Pears. The company can improve by not sending…
The company can improve by not sending out bruised and overipe fruit. I ordered a box of pears, and they arrived in terrible condition. Short of throwing them in the compost bin, I tried cooking them up, and even that was a mushy disaster. So, I spent all that money for nothing. I won't be ordering from Harry & David anytime soon.
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Ann · 1 review · Experienced 2026-06-22 ·
★★★★★
Don’t order from Harry and David- once a great product… not anymore.
I was shocked to see how blemished my pears looked when they arrived today. One with a significant bruise and the skin is torn there. I ordered the Fathers Day special for 2 boxes. The first box was not especially pretty but the taste is good. I’ll have to use the whole 2nd box on a pie or something because no way I will serve these ugly pears. I use to get pristine pears from them. I won’t order fruit from them ever again.
It's been years since I've ordered from Harry & David's. I can tell you when I did it wasn't like this experience at all. Ichose them because they were known for their excelled quality and service. Not now. But, I don't expect to return. The website was challenging. In that I had to make several attempts to make it work for my delivery date. I was trying to make multiple orders for dates within 2 weeks. It kept changing the dates back to the day of the order. This default was agonizing at best. Finally, I got my first order to work. As well as my 2nd. But to no avail. It shipped out on the day of the order and arrived earlier than planned. The customer service agreed to refund and make it right. That part was OK. Then I attempted to make the orders via Beautiful Baskets. (All the same company, which I discovered later. They then shipped my 2nd order on time. But the driver driver placed the basket on the street outside the hotel I was at for my guests. Instead of ringing the front desk to drop off. And someone locked up, stealing my basket. No, thanks! Won't be back. Learned my lesson. The only good part, they agreed to fully refund my order.
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Mary Ortiz · 5 reviews · Experienced 2026-06-04 ·
★★★★★
No thanks.
Put items into my shopping cart. Went through the process and then my card 3 digit code was incorrect. I double checked, triple checked, quadruple checked. It was right. I figured there must be a glitch somewhere. Never got a confirmation from Harry and David. Then I saw the money removed from my bank account. Called their customer service and was told the order was not confirmed and it should take 3 to 5 days to get my nearly $300 back. Wow. Never again.
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Laura K. · 2 reviews · Experienced 2026-05-23 ·
★★★★★
Unbelievably bad
I placed an order for an item that was and still is listed on the site as "available to ship now". When it didn't arrive by the promised date, I called and was told overnight shipping would be added to my order for free. A few days later, I checked the order to find the item I requested had been charged to something else without my knowledge! I called and was met with a snide response by "customer service".
Harry and David is TRASH!
DON'T ORDER FROM THIS GARBAGE COMPANY!
peach gift basket arrived on time but the peaches were rock hard and never ripened before spoiling. I followed directions on box but to no avail.
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Terry Pool · 1 review · Experienced 2026-05-15 ·
★★★★★
I ordered a large gift basket that…
I ordered a large gift basket that included 3 bottles of wine for my wife's 65th birthday the day before it was supposed to be delivered I received an email and phone call saying something on my order wasn't available, and the delivery was four days later. I called and complained, they reassured that they could get it delivered on her birthday. The day before her birthday I received a call saying unfortunately the delay would be even longer than the first delay. I canceled the order. They could have given some kind of option to make my wife's birthday memorable, but only delays. Horrible experience!
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Kate Michael · 1 review · Experienced 2026-05-08 ·
★★★★★
If I could give Harry & David zero stars, I would.
If I could give Harry & David zero stars, I would. They missed all three delivery dates. The customer service was absolutely horrible - they actually had the audacity to suggest that it was my fault that they missed the delivery dates when I ordered an entire MONTH early. I had a customer service representative lie to me and tell me the order had been canceled. It was an absolutely awful experience and I will never do business with them again.
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Sierra K · 1 review · Experienced 2026-04-28 ·
★★★★★
Customer Service Nightmare
I honestly don’t even know where to start but the customer service is actually atrocious. I grew up ordering from Harry and David. My mom liked them quite a lot growing up and I hadn’t ordered from them for years and thought it would be nice to do for Mother’s Day. I contacted them because their website said there was a sale on several items but the listed promo code was saying it wasn’t applicable. I screenshotted that it was on the same page as my item and that my item was also listed under the subsection of this promotion. I contacted them and they said it wasn’t applicable so I told them that it was on their website so they should honor it and I was happy to share the screenshots. They (employee named Joseph) then told me to just make the purchase and they wouldn’t charge me for all of it when it came down to it(that just screams SCAM) and I responded and said I would prefer if they just gave me a way to make it work before charging my card for the full amount. They never responded. I tried multiple times over a period of days(I was on a text chat with one employee and every time I reached out I was ignored)
I will never try to purchase from them again. I spoke with my family about it and all of them were so disgusted by the rudeness of the man I spoke to (he wasn’t very nice in his messages either but I was fine ignoring it to get help. I know people have bad days) that none of them will be repurchasing either.
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Robert McCann · 2 reviews · Experienced 2026-05-09 ·
★★★★★
Rotten pears
Rotten pears, it was a gift so I wont tell sender. Looks like my experience is typical
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Steven Rossetti · 1 review · Experienced 2026-05-06 ·
★★★★★
I am the recipient of a gift of…
I am the recipient of a gift of Wolferman's Bakery items that was purchased through Harry & David by a family member that gave it to me as a gift. The English Muffins were all moldy upon arrival today. It was impossible to get any assistance from the Harry & Daivd help line and chat. I did not want to burden the family member that gave me this gift with this problem. It appears that Wolferman's is a subsidiary of Harry & David. I strongly suggest that you DO NOT purchase your items from Harry & David or Wolferman's Bakery.
