Harry & David (harryanddavid.com) has a 1.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-11.
What people say
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Teresa Martini · 1 review · Experienced 2026-01-16 ·
★★★★★
Disappointing
I’ve sent gifts to a friend. It’s quite pricey but she’s so wonderful and she always said the fruit was good. One of my favorite fruits are honey bells/tangelo so I splurged. One year I couldn’t find in the stores IN season and I live in Florida. I splurged and was so excited and was trying not to focus on high price. They were in transit for several days (showed up 3 days past when it stayed). It was as NOT worth it. Such a disappointment. Half of them were over ripe and the others were not as good as I’ve had in the past. Yes it’s only fruit but so expensive. Would have been worth it if they were good quality but they were not good at all. May be just bad luck but I’ll never trust Harry& David again.
Received gift basket at Christmas which was classic tower. Fruit received was spoiled and 3 items were missing. Contacted company and they were willing to replace. Received new package after 2 weeks and again the fruit was spoiled. One item was missing. Candy items were of good quality, others not so much. Smoked salmon was a piece of filet which crumbled into pieces when removing from the package Did not taste like salmon or had smoked taste, was oily and not pleasant.
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mikie g · 7 reviews · Experienced 2026-01-07 ·
★★★★★
NEVER AGAIN
This was my first and LAST experience with H&D. The product was outrageously overpriced, but I allowed myself to be taken in by the unsolicited marketing email I received. I will NOT be buying again - EVER. I needed to place the order by phone because the product of interest suddenly vanished from their website. During ordering, I simply asked the rep if it was possible to request a larger slab of meat (brisket) rather than a smaller size, as the range of weights for the product varied significantly. Of course, the rep acknowledged and stated she would submit the request, but could not ensure the request would be considered. Well…surprise, surprise – it wasn’t. I suppose nobody involved in order picking has the time or inclination to consider any customer request. I’ll give you 3 guesses what size slab I received…yep – the absolute minimum size possible – and at an obnoxiously outrageous price per pound. NEVER AGAIN. So there you have it. NEVER AGAIN, my ‘friends’…you just lost another customer for life. I discovered I can buy far better quality meat, prepared how I want it, for much less money at a local butcher shop. Thank you very little. I’m more pissed at myself for making such an idiotic error at my age – I should know better. I told you not to be stupid, you moron.
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Orlando Smith · 2 reviews · Experienced 2026-01-09 ·
★★★★★
Shipping cost too high
I ordered gift baskets for my mother to send to family and friends. The shipping cost were over $30 per item. When the items arrived they were in good order, and good quality. If shipping costs could be reduced I would order again.
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Donna Bumbalough Bond · 1 review · Experienced 2025-12-24 ·
★★★★★
Don't waste your time and save yourself from disappointment.
I placed an order on December 23rd to be delivered the next day on the 24th. I paid the extra $43 to expedite. Long story short, it was delivered on January 6th. I was told several times it was in route and was going to be delivered. I finally got the package sent to a nearby FedEx pickup. It was never picked up and then it finally got delivered on January 6th. They did refund the express shipping. I didn't realize this was the second time I had such horrible experience with him until I searched my order history.
January 12, 2026
“Harry and David”
THE NIGHTMARE BEFORE CHRISTMAS
December 22, 2025, I called Harry and David, Gourmet Gifts and Food with some trepidation to see if they could deliver two lobster pies and a truffle box to our family in Logan, UTAH...NOT NORTH LOGAN. Our family was all down with the flu and too sick to go out and grocery shop. My first question of the sales person was could they guarantee delivery by December 24, 2025 being so close to Christmas. Oh, yes no problem all I had to do was pay an exorbitant amount for fast shipping and I did. I also ordered a lobster pie for us.
December 24, 2025 both my son and I receive notices the packages from Harry and David were being delivered by 6PM to “NORTH” Logan. Our son’s address has NO NORTH in it. We both spent most of the day on the phone with Harry and David/Fed EX trying to correct the address. Harry and David said they, themselves couldn’t contact “their” shipper Fed EX. OF COURSE THEY COULD. The order never showed up.
I spent the rest of December first pleading then threatening this totally inefficient company to do what they promised. No one at Harry and Davids has a clue what the other person is doing. I received a refund on the shipping...three different figures that did not add up. Each call I made, I was given a different story and the date of the gift’s arrival changed with each call.
Finally, a sales gal said it would be December 31, 2025. That day I received endless emails from the company. One said the gift was being delivered that day. One said the lobster was no longer available. The third said they were issuing a refund. The lobster pie did arrive. Between myself and my son it was just so disappointing after all the hell, who could enjoy it. I had ordered a lobster pie for my husband and I at the same time I did the one for our son and his family. We live in AR and it seems the gift was handled in Ohio. Why we got ours and they didn’t get theirs is beyond me.
All those endless emails from sales persons showed a total lack of communication within this company. No one seemed to have authority to do anything but promise and not deliver. So any of you out there wanting a special gift to be delivered on time, I would go elsewhere...the pies were nothing to write home about. AND certainly not worth ruining Christmas like this did.
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Susan · 1 review · Experienced 2026-01-12 ·
★★★★★
Terrible
Terrible. I didn’t actually place an order because they tried to charge me $26 for shipping on a $39 order. And wouldn’t give not give me an exact day. The conversation I had with them about this was absolutely ridiculous.
Fake “guarantee” Do not trust Harry & David with your…
Do not trust Harry & David with your gift. I have spent thousands over the years with this company. This year, they completely failed to deliver a gift ordered weeks in advance and GUARANTEED to be delivered before Christmas Eve. When I heard the gift was never received weeks later, I followed up. They offer ZERO compensation for their failed guaranteed delivery. They can’t even make the same gift now. They simply offered a refund with nothing else. I requested to speak to someone who had authority to make other decisions. As a business owner myself I would want to know of systemic failures. I was told they would give a refund, can’t talk to anyone else, take it or leave it. They ruined my gift to my friend by failing to deliver it at all. Had I not followed up with my friend I never would have known. This company guarantees nothing. They don’t deliver. They are dishonest and misrepresent their fake guarantee. Do not trust Harry & David with your gifts. I am deeply disappointed in their policies and failed customer service.
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JM · 1 review · Experienced 2025-12-31 ·
★★★★★
Been wondering where i can rate this…
Been wondering where i can rate this company still not sure but at least here is a start. They guarantee delivery but to where? My package didn't get delivered to where it needed to go. Top it all off making it easy to chat or talk to someone is not their motto. You have to call a number. Won't be shopping here next year. Too bad
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Consumer · 1 review · Experienced 2026-01-09 ·
★★★★★
I ordered a yellow Gerber daisy and…
I ordered a yellow Gerber daisy and what was delivered was a yellow Kalanchoe. Since I paid $56.98 and nowhere did they say they would substitute another flower plant,I called customer service and the representative barely spoke English but assured me they would send out a yellow Gerber daisy, to which recipient did not receive on the date provided, I again called customer service and stated I ordered a yellow Gerber daisy not a Kalanchoe and this rep assured me they would send out a yellow Gerber Daisy. What arrived was yet another yellow Kolanchoe. Beware when ordering plants or flowers you may not receive what you ordered.
Their customer service is non existent. They made multiple mistakes, starting with incorrect shipping addresses for 37 of our 38 corporate orders. (We made it very simple for them, and provided an accurate spreadsheet, they managed import all but one address incorrectly.) When this was caught on our end, they took NO ownership of the mistake. They played "pass the buck" throughout the entire process, blaming other departments, and providing no real solutions. Our emails would be ignored, and require multiple follow ups. And that was only the beginning of the nightmare. These were annual holiday corporate gifts for high end clients, and it was a disaster. In the end, we turned to an alternate company to fulfill our gift orders, costing us twice as much. We never received any refund from Harry and David on the botched orders. We will never use Harry & David's again.
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Ann · 1 review · Experienced 2025-12-18 ·
★★★★★
Harry & David products no longer the same quality
Harry & David products used to arrive in pristine condition and tasted heavenly. For the past couple of years the items (pears) we have received arrived in horrible condition (well past prime) and did not taste good at all. VERY disappointing for a product that is so costly. I would no longer recommend purchasing from them, which is a shame because when the fruit tasted good their baskets were very nice gifts.
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SMS · 2 reviews · Experienced 2025-12-09 ·
★★★★★
Ordering, Card and Spelling Bad Experience!
I could not get the web site to work for one order so I called and spoke with a person & placed the order to one of my VERY important clients. I spelled my name letter by letter. I tried to get a holiday card to go with and he was unable to help me. So I just had him place a simple Happy Holidays and my name. After the order was placed, I went online and saw he had my first AND last name spelled wrong and Holyday. whow! I called back to have it fixed. The experience took me way over 50 minutes for one simple basket and NO card. He was so so so incompetent. He should never have been customer support. That is my 1st and LAST time I will order from them. I do not even know if the basket was presentable. Done with them forever!!
Absolute worst customer service ever.
Someone sent me a gift from Harry & David. It was delivered to the wrong address. I spent 3 hours on customer service chat with 4 different agents trying to resolve the issue and get a new gift sent.
Here's how it works — it takes them 10, 15 maybe 20 minutes to ask a question. Repeated "please hold while I...". And then they ask the same question again. It's comical how terrible their service is.
After being "disconnected" twice, and promised 2 different new delivery dates, the package never came. And so I started the customer service reporting process again.
I told the sender to reverse the charge and file a complaint with the BBB.
If your customer service line can't keep up with the issues, it's a sign.
Purchased a basket for new family members. I was guaranteed December 24th delivery. It showed up on December 26th. Embarrassing. I contacted customer service not once, but twice…spoke to a Eugene.
NO further Response. NO acknowledgement of their poor service. NOTHING.
I will never order from them again. Horrible customer service.
J
Jay Bolt · 5 reviews · Experienced 2026-01-02 ·
★★★★★
The Mold Was the Most Reliable Part
This is the second time I have received a gift from Harry & David, and once again the fruit showed up already well into its afterlife. Not “a little off.” Not “maybe still usable.” Full-on science experiment on mold growth.
At this point I have a genuine question, who decided that shipping perishable fruit across the country was a smart long-term business model? Because what I received felt less like a gift basket and more like a biology lab final.
Trying to report the issue was its own endurance test. I was put on hold for 30 minutes, then I tried the chat feature. Twice. Each time it moved so slowly you could practically hear someone flipping through a laminated script looking for the approved response to my question.
Of course, the chat starts with an AI bot that eagerly collects all your information, only to hand you off to an overseas call center where you get to repeat everything again. Because efficiency is overrated.
After this experience, I am not shocked to see the company sitting around a 1.2 rating. Rotten fruit, painful service, and a process that feels designed to wear you down until you give up.
If the goal is to turn a thoughtful gift into an awkward apology from the sender, you have truly mastered your craft.
H&D sent the wrong gift , a week before it was to arrive , please note the product is perishable and freashness is priorty. They only sent half the order and stated the rest would arrive on time . I did not receive it. We contacted the customer service and they gave us a refund of $2.41 cents , a fraction of what it costs . contacted them again and they said the full refund would come in a few weeks . we recieved another small fraction $10.21. What gives ? they have gone down hill fast!!!
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Adrian Lee · 1 review · Experienced 2026-01-01 ·
★★★★★
An online gift shop that causes frustration
This company is completely untrustworthy. I placed an order on December 3rd, but the shipment is nowhere to be found. When I asked them to check, they just said they would resend it, and then another order was created. I followed up on it from December 17th to January 1st at least three times, and they always said they would ship it immediately, but they just kept delaying. I suggest everyone not to buy from them online.
They canceled my Christmas gift to an important client because they thought it was a fraudulent order and they didn’t notify me. I kept checking online but it says it’s confirmed. It’s very disappointing and frustrating, will never order from them again.
