Harry & David (harryanddavid.com) has a 1.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-11.
What people say
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Todd Brown · 5 reviews · Experienced 2025-12-31 ·
★★★★★
Terrible quality and customer service...
My wife has a sweet client who every Christmas sends us a H&D gift box (pears, chocolates, etc.) It is typically fantastic quality. This year we received a box a week before Christmas. The pears were black and spotted and looked as if they were picked off the ground in someone's yard. We called and the agent we spoke to promised to send a new box to be delivered on Christmas Eve. It never arrived. My wife called again and was promised a replacement box. It arrived today. The pears were even worse and this time the small box of assorted chocolates had the cellophane cut on three sides (open), and the crackers were open too. It appears we were sent a box that had been returned by someone else. We called AGAIN - and this time H&D said they would refund the purchase price to my wife's client's credit card. This was a combined terrible quality assurance and customer service experience. H&D will not be a viable entity moving forward with this kind of customer experience.
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James J Carroll · 1 review · Experienced 2025-12-30 ·
★★★★★
Re: Harry and David service
Re: order # W01005921957934
I have sent Christmas gifts from Harry and David to friends and family for many years. Generally I find their products elegant and tasteful. But this year I found out that their customer service is awful. One of the gifts ordered was never delivered. H&D acknowledged that it was never delivered (so not a porch pirate problem). They were never able to say why and didn't seem terrible concerned about the fact that I had a "guarantee" that it would be there by Christmas. At one point I asked to speak with a manager. I was told the manager was "not in" but would "call you back". Two days later no call back so I have to go through the whole process again. I did get a refund (supposedly will be refunded to the card in 7 to 10 days) for the undelivered but "guaranteed" item. So frustrating. Will not be using H&D in the future!
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Michelle Smith · 5 reviews · Experienced 2025-12-30 ·
★★★★★
False Advertisement
I order from them almost every Christmas. I was emailed stating I won a free chocolate basket and all I needed to do was complete a survey. I completed the survey however, at the end they wanted my credit card information so I could pay $12.00. I am not paying anything for something I supposedly won and this is just crazy to me. If it's free, than I should have to pay anything. This changes how often I will buy their products in the future. Apparently their reviews speak for themselves and I will take my business elsewhere.
I've been doing business with Harry & David since first opening my business back in 2020. I've always been pleased with their offerings, but this year was an absolute debacle. I ordered gifts for my clients and employees, like I do every year, and paid additional to make sure all gifts were received before Christmas. Besides one single package, all of the other gifts showed after Christmas, and as late as today, December 29th. This is embarrassing as a business owner and when reaching out to the company they offered to simply refund the $6 per item that was paid for guaranteed delivery before Christmas. That doesn't get my gifts delivered any earlier or make anything right. I would NOT recommend using this company/website for any time sensitive gifts as they'll tell you whatever you want to hear to get the order and then give you a 'whoops' response when things aren't delivered accordingly.
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Anthony Varamo · 3 reviews · Experienced 2025-12-27 ·
★★★★★
Best pears I have ever eaten!
Best pears I have ever eaten!! The first gift box I received had severly bruised fruit that were tasteless and mushy (they were also small). I called H&D and they immediately sent another gift box with larger pears (and two extra) and after a few days I had the best pear eating experience of my life! I peeled the skin off and the amount of juice that came out was unbelievable and the taste was the sweetest and most delictable was to die for. I will be sending these pears to friends as gifts in the future and order some for myself throughout the year. Try them out!
A
Anthony Ramsey · 2 reviews · Experienced 2025-12-27 ·
★★★★★
My Christmas order with Harry & David…
My Christmas order with Harry & David was never fulfilled, and I only discovered the item was unavailable after repeatedly reaching out for an update. Their solution was to offer a replacement worth far less than my original purchase, which reflects poorly on their customer service and business ethics. Based on this experience, I will not be purchasing from Harry & David, Simply Chocolate, or any affiliated brands again.
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Mark Chipman · 2 reviews · Experienced 2025-12-26 ·
★★★★★
Phone Passport Renew Button
I was furious to see some type of "passport renewal" for $29.95 that I did not order. Turns out there is a "Passport renew" button that you have to turn OFF in order not to be charged an extra $30. This is sneaky, greedy and is similar to the political fundraising tactics use by Trump to get supporters to donate monthly instead of one time, Getting this charged reversed has been a nightmare.
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Andrew · 1 review · Experienced 2025-12-27 ·
★★★★★
Ordered something delivered for the…
Ordered something delivered for the 24th order was placed the 18th. My gift was never delivered on time repeated delays horrible service would never recommend for anybody to purchase from them ever.
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Phyllis · 2 reviews · Experienced 2025-12-07 ·
★★★★★
Harry &David order comes from Simply Chocolate
I ordered 6 hot cocoa bombs. Three came melted. Asked for replacement instead of refund. Never came. After Christmas called Harry & David was sent to “specialist” to find my order and it couldn’t be found because NOTHING was from Harry &David though I ordered it from them and thought it was from them. It was from SIMPLY CHOCOLATE and sent from 1-800- FLOWERS. I will never order anything from Harry & David again because apparently it doesn’t even come from them!!!!
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Ashley Chau · 1 review · Experienced 2025-12-27 ·
★★★★★
Do not order from Harry and David
I placed two orders with guaranteed Christmas Eve delivery, only to be notified on Christmas Eve that the items were out of stock, with no replacement options or updated delivery timeline provided. After contacting customer service, I selected alternate items with a promised delivery date of 12/27. Then, on 12/26, I received yet another call informing me that these replacement items were also out of stock and that my orders would not arrive until 1/6.
This level of incompetence and lack of communication is unacceptable. A Christmas gift arriving nearly two weeks late completely defeats the purpose and is frankly embarrassing. I have lost all trust in Harry & David’s ability to fulfill orders and will not be ordering from your company again.
Horrible. I spent almost $400 on Christmas dinner. The turkey as aright. But the sweet potatoes were bland, the stuffinf was terrible and salty. The cranberry sauce was bitter and unsweetened. The apple tart was doughy and made with pears not apples. Basically I wasted $400 because no one wanted to eat anything but the turley because the taste was so bad. I will NEVER ORDER A MEAL FROM HARRY AND DAVIDS AGAIN!
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Jerry Burt · 1 review · Experienced 2025-12-24 ·
★★★★★
Poor Customer Service
Poor Customer Service. First, they sent the wrong gift to a family member that cost substantially less. After contacting them they said they would send the correct gift box that was ordered. Instead, they cancelled the order and never sent the correct order. They still have not refunded my money.
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Lisette · 1 review · Experienced 2025-12-08 ·
★★★★★
Unauthorized charges
I had an extremely disappointing experience with Harry & David that continues to escalate.
I ordered and paid extra for a smoked turkey to be delivered the Tuesday before Thanksgiving. Due to shipping delays, it arrived after Thanksgiving on Friday, completely defrosted and rotting. When I contacted customer service before Thanksgiving requesting a refund so I could make alternate plans, they processed a replacement without my authorization instead of issuing a refund.
The replacement turkey also arrived spoiled and inedible.
Now, weeks later, I’ve discovered an unauthorized $15 charge on my card with no explanation or approval. After receiving two unsafe food deliveries and no proper refund, seeing an additional unexplained charge is unacceptable.
This experience raises serious concerns about product handling, customer service practices, and billing integrity. I would strongly caution anyone ordering From this company.
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K Jones · 1 review · Experienced 2025-12-24 ·
★★★★★
Ordered a gift for delivery Christmas Eve. Not fulfilled
Ordered a gift for delivery on 12/24/25. I learned late on that day that the Christmas gift would not be delivered until 12/26. Spoke with customer service. The best they would do was refund the expedited fee I paid for 2 day delivery. If they cannot get it there on time, they should not offer 2 day service as an option. Cancelled the order entirely. Hoping the refund will actually be processed. Very frustrating.
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Sebastian V · 1 review · Experienced 2025-12-23 ·
★★★★★
A day after placing the order
A day after placing the order, the product I purchased went on sale by 40%. After mentioning that to the customer service agent, requesting only a discount for the difference, they canceled my order all together. Horrific customer service. I did not want to cancel. But somehow the agent that barely spoke English thought I wanted to cancel the order.
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Benjamin Burkett · 1 review · Experienced 2025-12-24 ·
★★★★★
Terrible snacks
Terrible snacks, big waste of money if you buy
A
Anita · 2 reviews · Experienced 2025-12-24 ·
★★★★★
Not even shipped before Christmas
I placed an order on Dec 11 with delivery meant to happen on or before Dec 24. It is Dec 24 today and I wke up to an emal saying there are delays with shipping. I click on the Fedex link and it shows the package has not even reached Fedex - so it is not even in transit. I called custmer service and aside from a 20% coupon they could do nothing. This is awfu customer service. Unbelievable that they had 2 weeks and did not ship the package.
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Debra · 2 reviews · Experienced 2025-12-21 ·
★★★★★
Buyer beware…
Buyer beware…. Got a fruit tray as a gift and 5 fruits out of 9 fruits were no good. What a shame. Also brother bought 4 pear boxes and all fruit was rotten. Never again. Bad customer service as well
A
A R · 1 review · Experienced 2025-12-18 ·
★★★★★
Products look perfect but bad quality
Products look perfect, but ingredients are the cheapest of the cheapest. I got them as a present and had to throw them away. Super unhealthy!
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Ann Ervin Janitell · 1 review · Experienced 2025-12-22 ·
★★★★★
Huge gift basket with no way of identifying sender
We received a huge gift basket with no note or way of identifying the sender. When we called customer service and we were told they didn't release sender info because, "If there was no note, sender didn't want to be identified." Not true. Sender was appalled.
