Harry & David (harryanddavid.com) has a 1.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-11.
Ordered an item to be delivered Dec 24. Ordered from them specifically because of the promised delivery date. Just got an email my order will not be delivered as promised, coming after Christmas. Spoke to 3 stupid people who don't understand English and no help at all. No wonder they have 1 star ratings! DO NOT ORDER FROM THEM!
Ordered a cheesecake on Dec. 11th which was confirmed vai email. On 12/18 a few hours prior to delivery 1219 I received a call at 9:40 at night it was cancelled. I was told I could sub another cheesecake, when I asked what kind I was told a graham cracker crust and delicious filling. Could not tell me flavors or anything else. Canclled and will never order again. I have been ordering for over 20 years. I expect based on other reviews they will be closed in a year or less.
I recently purchased a to Fruit wreath for my friend for Christmas, I don't have problems with Harry and David's products but FedEx is horrible,!!! They delivered my gift and left it by the road next to some mailboxes, my friend found it 2 days later. This is unfortunate because someone doesn't want to drive down a driveway to a house. The box was soaked and muddy!
I recently received a Christmas gift from a family member that was a Harry and David product, a collection of dried fruit. It was inedible. After chewing interminably on three pieces of mostly unidentifiable, tasteless fruit leather, The Kiwi pieces were florescent green. It was all thrown away. Okay, it was a gift, big deal. But someone spent money on what turned out to be garbage, literally. I didn't even want to cut it up into small pieces to use in baking. What for? Filler? The fruit itself had no flavor so there was no point. Harry and David: substandard.
I received a gift basket and I was highly disappointed in the quality of the products. Especially the pears. The pears were bruised and spotted and the skin was leathery. It was the worst fruit I have ever had.
Just opened this fruit basket(pears)we received 2 days ago. Every one has bad spots and near rotten Trowing them out to the deer. I know these are expensive baskets because we've sent in the past. Now I'm paranoid some of those we gifted looked the same. Obviously those giftees are too nice to let us, the gifter, know. I really wish I could attach an image. It's horrible.
OMG, whatever you do, don't order from Harry and David!!!!!!!!!!!!!! I can't believe what it has been like to get customer service from this place! 1. talked through chat, and was told I would be receiving a refund, I gave the person my email to send a confirmation. I never received it! 2. The next day I called their customer service number:1 (877) 322-1200, and spoke with someone for about 25 minutes explaining the situation. SHe asked me who I spoke with, and I said it was through chat, so I didn't have a name, so I asked her what are name was. Again, I gave her my email address for them to send a confirmation. She said the email would take 24 hours, two days later, still no email. 3. So I called again, this time the wait was for over 14 minutes for someone to answer the call. I waited instead of giving them my phone number to call back since I wanted to just take care of it and go on with my day. So when the person came on the phone, no name was given. He asked me who I spoke with, and I told him her name and that I had to ask her for it. SO I asked if he wanted the order number, and he said no, that he would use his own resources, but the thing is, I had multiple orders. So I let him do his thing. Then, he was confused, so I said let me give you the order number maybe that could help, and I ask him if they would have made a comment for when I called and chatted with someone, and he said yes. I thought well, good, I won't have to go through everything again! Then, he asked me for my email address, and I said, don't you already have it in the notes from the other employees I spoke with, and he said he was sorry but no. So I gave it to him. He said he would send one right now to verify my email, but that the confirmation would not come for another 15 minutes. I got upset, and said I wanted to stay on the line with him to make sure I got one this time, and I asked for his name. He hung up on me. WOW, I am never buying anything from them again. I use to love going to their store before in closed in Gilroy, Ca. and I have order though them before. This Christmas I spend $500 on gifts for 4 families, and I can't believe that this is how they would treat their loyal customers.
I have been gifts for my clients ordering from Harry & David for years during the Christmas holiday. I had several clients call this year to inform me that the quality of the food in the gift basket (produce & crackers) was rotten and/or stale. Very embarrassing. Will not be using them again.
Bought the pears last year and they were delicious. This year they were rotten and molded.
Possibly the worst customer service I ever experienced. I placed an order for a charcuterie box and was told at order time it would arrive before Christmas. I checked the order online and they changed the date to the 27th. Not good but no big deal. I then got a notification that it wouldn’t arrive until the middle of January. I called, and they refused to do anything to make it right. No apologies. The manager I spoke with was horrific. I cancelled and will never buy anything from them ever again.
The absolute worst customer service. I was never given an order number, confirmation, or invoice for our large corporate order. My account rep does not respond to my emails, and the chat rep confirmed they can see my orders under my email address but refuses to provide me with invoice copies. They also did not include any gift tags, so I've had multiple people reaching out to see if the gift is from us.
I am extremely disappointed in Harry and David. I ordered a gift for my cousin's birthday on Dec. 13th. It was shipped on Dec. 16th. I paid extra money to make sure it would arrive on Dec. 18th. The shipping was almost as much as the gift. Today is Dec. 19th, Fed Ex still has not delivered her gift as of yet. I have ordered from Harry and David before, it was never like this. I have to say I will not order from this company or use Fed Ex again. I asked for the additional shipping refund only. The email I received doesn't show any reference to the refund. It just keeps acting like the information is still loading and then it freezes up.
For the money, I don't recommend Harry n David....especially the pears. I received a gift box for xmas 2025. Nine pears and all were brown, spotted and just plain old. They looked like they had been picked off the ground, not the tree or had been harvested like 6 wks ago. The other stuff in the box didn't really do it for me, candy and cookies.
I ordered to be delivered 12/18/2025. Never got notified . When I called i was told it was delivered the 11th which was a week early. Recepients were out of town hence the 18th date. They never received it. Called 1st time and requested refund. Didn't want a 2nd time. Was told I'd get confirmation email. Didn't receive. Called back was told 2nd order place then reached a live person who said he couldn't find 2nd order but did see there was a refund requested. Big company with multiple problems and people that can't speak English. No wonder they have such bad reviews
Delivery was prompt & notification of shipment & delivery was sent as promised. The product was not as pictured; food items were packaged in a box instead of the canvas holiday tote, and the pears and all the cheeses were not included. Not worth the price and I will not order from this company again.
My order from Wolferman's Bakery, a subsidiary of Harry & David, was to arrive December 18. It was shipped via FedEx. Fedex appears to have lost the order. When I called Harry & David to report this issue I was told a replacement order would be shipped and would arrive by December 24. This afternoon I received an email telling me they were not shipping a replacement order and I should wait to see if my original order (which fedex has lost) shows up. I will not order from this company again and I sincerely hope others take heed.
The status on the gift was delivered but it wasn't and ruined the surprize !! they add $19.99 to the order without my knowledge and when I call to have it refunded ............the company has passed me around from one customer service to another ..........I guess hoping I will give up........................ screwed with the wrong person.............I won't give up until I get my $19.99
I wish I could give it zero stars! Good money paid only to recieve very badly bruised pears. Well beyond ripe! I used to love Harry and David products....not anymore.
My company sent me a gift basket from Harry and David. The pears were over ripe and bruised. The bag of nuts that came with my order was rancid. I called the company and they said would send me fresh pears. Been a week and have not received anything. I will never spend another dime with this company. I used to buy every year for Christmas for friends and family.
If I could give a zero star review I would. I received the wrong items in the first place then was promised a replacement box that never showed on the date promised. Then called customer service to see where it might be to find out it never even shipped and yet was on hold for 40 minutes with just being told " let me see what I can do".. I can tell you what they did....nothing. Learned lesson. I'm buying local
102 reviews matching