Second time
Second time, I gave them the first time . Mistakes happen. I could have take my wife out to an expensive diner for what I pay for a smashed cake wilted flowers and no card I had to pay extra for!! I WILL NOT DO THIS AGAIN.
About Shari's Berries
Data updated- Website
- www.berries.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 71 reviews
- Replies to negative
- 0% (0/92)
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About this business
Shari's Berries, long time home of the Unforgettable Gift sells covered strawberries & chocolate gifts. Shari's Berries deliveries nation-wide.
Is Shari's Berries legit?
Shari's Berries (www.berries.com) has a 1.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 80% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Customers frequently complained about major delivery delays, with many orders arriving several days late or missing completely. People also reported receiving very low-quality products, highlighting issues such as moldy or mushy strawberries, melted chocolate, and wilted flowers. Consumers frequently expressed deep frustration with unhelpful customer service representatives and extremely long waiting times when trying to resolve problems. Some people were satisfied with the products, noting that the strawberries arrived fresh, sweet, and tasted delicious. Reviewers additionally appreciated the attractive packaging and successful timely arrivals in a few positive experiences.
Auto-generated from all reviews of this business. For reference only.What people say
I’ve been ordering flowers and berries…
I’ve been ordering flowers and berries for years for my mom and this is like the third time she’s told me that two berries weren’t strawberries weren’t even covered with chocolate and the size of them has changed and I ordered 120 some dollars worth of stuff each time I’m not happy
Shari's Fairytale
I have purchased chocolate covered strawberries for many occasions for my Mother, and she and I were both seemed to be satisfied, until I learned about the strawberries. However, this year, I sent my Mother a dozen roses, she is 85 years old, and I learned that the roses never opened, and the pedals just fell off, no blooming of the roses. And after noticing MANY one and two star reviews, I have to say that I feel douped. Is there any type of compensation of or the loss on this very special day? Now, I can not trust the strawberries either. I WANT MY MONEY BACK.!
While the berries were juicy and fresh
While the berries were juicy and fresh, the chocolate was waxy and flavorless.
I originally ordered an edible arrangement...
I originally ordered an edible arrangement for Mother's Day, which was scheduled to be delivered between May 9th and 11th, but never arrived. When I reached out to customer service the following Monday, I was told that the order had been canceled, even though I received no notification of this happening. I was then asked if I wanted a replacement order and a $15 credit to which I agreed to and was given a new order number. I was told the arrangement would arrive the following day between 9am and 8pm. Unsurprisingly, the order still had not arrived by the end of the next day, and when I went to track the order, the number I was given didn't even work. Reaching out to customer support for the 3rd or 4th time now, I was told that the order number didn't match with my recipient's name and that the original arrangement was no longer available. I was then offered a similar "upgraded" arrangement (an add-on of 12 dipped strawberries) and told that it would be delivered the following day. This time, the order number worked, however, the "upgraded" arrangement was at least $15 less than the original arrangement I had asked for, and it did not include the 12 dipped strawberries I was promised. Exasperated by this point and debating on just canceling the order altogether, I reached back out to customer support to see if I could have the order modified to include the 12 dipped strawberries. Unfortunately, they told me that was no longer possible. It is now May 15th, and I still have not received my mom's Mother's Day gift. I have bought from this company in the past several times and have never had any issues, nor so many, on a single order. At this point, I don't feel comfortable doing business with them again.
Worse experience ever!!
Worse experience ever!!! I will never order from them again. My mother's day was ruined. My daughters birthday was ruined....I wish I could give them a negative 1...
This is my second bad experience with…
This is my second bad experience with this company. After about a 5 year pause I decided to try again because my mother, who used to live in California, remembers their stores and loved their chocolate covered strawberries. So I ordered for Mother's Day. Extra charge for Saturday delivery but not too bad. Mom was on the lookout for their arrival and had the box opened and refrigerated within 15 minutes of arrival. She says the box was delivered upside down. Initially she said 2 were broken. But after looking again she said many had "cracked" their chocolate shells and leaked everywhere making a sticky mess. BUT because I'd had a prior bad experience before with this company I decided to order emergency backup gourmet chocolate covered Oreos from Amazon which arrived ON Mother's Day (Sunday) within the 4 hour window provided and THEY were perfect. So WAY TO GO BEZOS. And Shary's Berries still can't get it right...
Absolutely horrible
Absolutely horrible, no customer service. Productive delivered late and damaged and who can I share that with. No one! On their website and on the email it says simply chat with us LOL if you refresh the screen it shows for a split second chat with us and then it disappears. Best way to handle this is call your credit card company and get a hundred percent credit! These people are not worth dealing with.
One star is too generous. Avoid at all costs.
Shari’s Berries is a complete scam. They make delivery promises they clearly can’t keep, and their customer service is beyond useless. I paid an outrageous amount of money for strawberries that never showed up on time—and ended up spending more time on the phone chasing them down than the order was ever worth. What’s worse is the shady vibe I’m getting from the whole operation. If I hadn’t personally followed up multiple times, would they have even shipped the order? Or just taken the money and ghosted? It honestly feels like they were hoping I wouldn’t notice. And let’s talk about the agent who took my confirmation on Sunday. I said “yes for both orders.” If that sounded off or confusing, why didn’t they clarify? Instead, they just let the mistake slide and left me scrambling days later. To top it all off, I’m stuck talking to robots and getting canned responses when I need real answers. Shari’s Berries has been nothing but a disappointment—don’t fall for the glossy photos and fake promises.
After ordering with a confirmed…
After ordering with a confirmed delivery date of the day before Mother's day, and not receiving the order. I called their customer service, and was told they would arrive on Monday. On Tuesday I called, and was told they would arrive on Thursday. So much for Mother's day gift. On their website, I was never able to track the order. Because it said you can't track an order until it is shipped. So, I assume it was never shipped in the first place. Not a very good business.
Just left them on chair by door in…
Just left them on chair by door in Florida so they got melted and we’re not that good. $70.00 dollars for 12 berries they should be excellent. Will not ever order again.
Two years in a row, no delivery
Two years in a row, the flowers were delivered but the Strawberries never were. Even after requesting a redelivery, they still never arrived. The first year I thought maybe a delivery driver forgot them on the truck. I get it, Mother’s Day is a busy time, but two times in a row, same problem is ridiculous.
Another ruined Mother's Day
Wow Shari...looks like you ruined Mother's day for a lot of people! Placed my order on Wednesday they said it would be delivered on Friday. Delivery was for Richmond, VA; tracking showed it started in NJ, then went to Ohio! (FedEx). I knew when I saw the tracking it would not make it on time. It's Monday and they just arrived. Ice pack melted, box wet and chocolate melted! She said her flowers were beautiful. *update* Once she got the flowers out of the box and into a vase, at least half of them are flat/squished! Next year I'll go back to Edible Arrangements, quality strawberries and flowers. You could have kept the $15 off you sent for my next order...I doubt there will be another one!
I'm so disappointed with this company…
I'm so disappointed with this company and what happened to it. My son and daughter in law ordered a beautiful gift basket for me for mother's day. It showed up 2 days late, wasn't what I was told receive AND was melted beyond recognition. When I called customer service, they told me my son received a refund. Then WHY would your company deliver it and in such below standard quality. So sad
Horrible experience!!!
I only gave them 1 star b/c leaving 0 stars wasn't an option. Had I known that Shari's Berries was sold to 1-800-Flowers I'd never have purchased them b/c 1-800-Flowers NEVER delivers as planned. My Mother's Day gift to my 92-year-old mom was never delivered, without explanation, even though it was paid for in full & in advance. I then spent much of my own Mother's Day dealing with this (no number to call so all online chatting and incredibly frustrating!!!!). I see that I'm not alone with this and am so sorry to read that others had the same experience. If my review can save anyone from a similar experience I'd like to....
Excellent!
I ordered strawberries for Mother's Day and my mom absolutely loves them! They look beautiful and juicy.
Never ordering from them again
This is the worst company ever. I ordered chocolate covered strawberries for my mom for Mother’s Day. They were supposed to arrive between Thursday and Friday. Instead they arrived Monday after Mother’s Day. They were warm and damaged. When I tried to contact customer service and get a refund they offered $15 off my next purchase. I will never order from them again. I asked for a full refund and they said in order to get a refund I would have to send the damaged strawberries back. As if I’m going to have my mom go through the hassle to send her damaged, late, inedible, Mother’s Day strawberries back. You can’t even talk to anyone on the phone to get help. They tried to blame fedex and took zero responsibility for it. I understand mistakes happen but at least try to fix it. I will never order from them again.
Ordered as a mothers day gift
Ordered as a mothers day gift. Arrived on time. However, the berries are nothing like what is pictured. Extremly small. And my mother said they tasted terrible. Don't waste your money.
This place has completely shattered my…
This place has completely shattered my Mother’s Day weekend. I placed an order on Thursday night, expecting it to arrive on Saturday. They falsely claimed it was delivered, yet the recipient never received it. To make matters worse, I discovered that no deliveries are made on Sundays in my area. They did nothing to rectify the situation, simply offering a refund, which fails to mend the damage done to the special weekend. Spoke with John and he promised it’ll be delivered on the 11th however, it was a total lie to get me off the phone. don’t trust this company for your delivery.
Shari’s Berries is terrible
Shari’s Berries is terrible. This is the second year in a row that they have not delivered an item in the window of time prior to Mother’s Day. The only thing offered is the same info you can pull offline. They only use fedex as a delivery service and do not seem interested in considering another delivery service on busy holidays like Mother’s Day.
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