I originally ordered an edible arrangement...
I originally ordered an edible arrangement for Mother's Day, which was scheduled to be delivered between May 9th and 11th, but never arrived. When I reached out to customer service the following Monday, I was told that the order had been canceled, even though I received no notification of this happening. I was then asked if I wanted a replacement order and a $15 credit to which I agreed to and was given a new order number. I was told the arrangement would arrive the following day between 9am and 8pm. Unsurprisingly, the order still had not arrived by the end of the next day, and when I went to track the order, the number I was given didn't even work. Reaching out to customer support for the 3rd or 4th time now, I was told that the order number didn't match with my recipient's name and that the original arrangement was no longer available. I was then offered a similar "upgraded" arrangement (an add-on of 12 dipped strawberries) and told that it would be delivered the following day. This time, the order number worked, however, the "upgraded" arrangement was at least $15 less than the original arrangement I had asked for, and it did not include the 12 dipped strawberries I was promised. Exasperated by this point and debating on just canceling the order altogether, I reached back out to customer support to see if I could have the order modified to include the 12 dipped strawberries. Unfortunately, they told me that was no longer possible. It is now May 15th, and I still have not received my mom's Mother's Day gift. I have bought from this company in the past several times and have never had any issues, nor so many, on a single order. At this point, I don't feel comfortable doing business with them again.