Never ordering from them again
This is the worst company ever. I ordered chocolate covered strawberries for my mom for Mother’s Day. They were supposed to arrive between Thursday and Friday. Instead they arrived Monday after Mother’s Day. They were warm and damaged. When I tried to contact customer service and get a refund they offered $15 off my next purchase. I will never order from them again. I asked for a full refund and they said in order to get a refund I would have to send the damaged strawberries back. As if I’m going to have my mom go through the hassle to send her damaged, late, inedible, Mother’s Day strawberries back. You can’t even talk to anyone on the phone to get help. They tried to blame fedex and took zero responsibility for it. I understand mistakes happen but at least try to fix it. I will never order from them again.