Shari's Berries, long time home of the Unforgettable Gift sells covered strawberries & chocolate gifts. Shari's Berries deliveries nation-wide.
Is Shari's Berries legit?
Shari's Berries (www.berries.com) has a 1.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 80% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently complained about major delivery delays, with many orders arriving several days late or missing completely. People also reported receiving very low-quality products, highlighting issues such as moldy or mushy strawberries, melted chocolate, and wilted flowers. Consumers frequently expressed deep frustration with unhelpful customer service representatives and extremely long waiting times when trying to resolve problems.
Some people were satisfied with the products, noting that the strawberries arrived fresh, sweet, and tasted delicious. Reviewers additionally appreciated the attractive packaging and successful timely arrivals in a few positive experiences.
Auto-generated from all reviews of this business. For reference only.
Horrible. The reviews are true. Do not order from here. Placed my order in advanced for Valentine's Day. My delivery date was supposed to be 2/13. I wanted to get my order a day early just to account for any hiccups. Order didn’t go out for delivery until 7pm that day, but whatever. I got an email saying it was delivered but it wasn’t. I asked for proof of delivery. I was told there was proof of delivery (a photo) but they couldn’t send it to me. What’s the point of proof of delivery?? They told me they could redeliver it but it wouldn't be delivered until 2/16. A complete joke. Why would I want the order multiple days late? I don't understand how they are still in business. Don't waste your time or money or risk having your day ruined.
Twelve chocolate covered strawberries were a surprise Valentine’s Day gift from my daughter. They arrived three days early, which is fine. It’s the quality of the strawberries that is bad. Boxing & cold pack were OK. Berries were sweaty, with one either spoiled or diseased with a white foam leaking through the chocolate. The chocolate coating was thick, hard and flavorless. I’d describe it as brown colored wax. I texted their website & spoke with an AI Assistant for 20-30 minutes. It asked for order number - but no gift receipt was provided nor did an order number appear on the shipping label. Finally transferred to a human, who located the order. She offered a replacement. I said no more strawberries. She suggested gourmet nuts. I said fine. They are due to arrive in two days. We will see. 🤞
I’ve had Shari’s Berries send chocolate covered strawberries to my daughters for 19 years. This year I learned that my youngest is leaving town tomorrow for the weekend. I tried to get Shari’s to change the delivery date from tomorrow to next Tuesday when she would be back. They told me they could not. I’m very disappointed!! I will never use them again!!
Placed orders few years ago and had wonderful experience. I tried recently to suprise my wife and what a horrible experience customer service was horrible the order was horrible.
Flowers not dead but worn like they were driven in a car with windows down on freeway for 10 hours. Strawberries ordered 12 and I say 5 were fresh and looked like something you would enjoy eating. This whole order was over 159 dollar not super crazy expensive not wow me cheap either. I called customer care and thats really when it got crazy. Guy kept saying but you got your order but you got your order. Yes infact I did but I did order 12 roses not 4 roses and all the sun and wind beaten friend I order 12 Strawberries not 5 and chocolate covered mush. Horrible and my delivery was supposed to come on the 4th it was the 4th or bust had to be 4th call to confirm yes we can make this happen they show up on the 5th at 753pm. So upset insane this is how they treat people. Well sir our shipment are good for 7 days.....no way you have food thats good to just chill in backnof fed ex truck or some nasty sort center for 7 days
This company should be ashamed
Will never use them again and I would definitely throw caution to anyone thinking to try anything from this company
I got sharis berries for my birthday and when I got them 8 out of 24 was wilted and half dead. With in 4 days half of the rest was dying. The strawberries were hard to bite . When my friend called all they wanted to do is resend the whole order . When I got the new set 4 of the roses were limp. I wouldn’t order anything from Shari’s berries .
We received Shari's Berries from our landlord for Christmas. I did like the packing as it came with an ice pack and a very padded box. However, once I opened it, my dozen chocolate covered strawberries only had 11, and they were mushy. Even the grandkids did not want to eat them. It was such a thoughtful gift from the landlord and I hated that she basically wasted her money.
I received the dipped cheesecake trio as a Christmas gift. It was absolutely horrible. The texture was so dry that I couldn't even choke it down with milk. I had to throw it away. And there was no flavor except for the coating that it was dipped in. That was the only good part of it. I would not recommend this to a dead dog.
Berries arrived over a week late and were not edible. Left me with a huge box of packaging and the berries to throw away. When I let them know but said I did not want a replacement they sent one anyway and got the same experience. I would not recommend this company. Poor quality and poor customer service.
I've ordered from Shari's Berries in the past and had no problems. This time was different, but not completely SB's fault. My package was due to be delivered on 12/22. Due to the shipping load with FedX, I understood when the date got pushed back a day. This was for a Christmas gift, so I scheduled delivery as close to Christmas Day as possible. My delivery came this morning, 12/27. I was concerned more with them staying cold than worrying about them being destroyed in the box. The ice pack had melted completely but when I open the box itself, the berries looked like they barely survived WW3. Upside down, chocolate peeled off of berries were par for the course. I will give props to SB's customer service. Very apologetic and put in a replacement order to be delivered next week on 12/31. We'll see how this shipment turns out. Well, I guess the present will now be a Happy New Year gift instead.
would give zero if i could. strawberries arrived broken and melted. the eyes and noses melted so they look like something out of a horror movie. paid $49.99 plus $19.99 for celebrations passport.
can’t serve them tomorrow. they are sending a replacement but it’s too late.
I ordered the holiday berries for my grandma. I'm in ohio and her California. She called me and said the berries were perfect and so fresh and juicy. She was so happy and said she couldn't stop eating them. Those berries made my grannys Christmas thank you so much 💚
I will NEVER order from them again. My neighbor had surgery for breast cancer. I wanted to send her something brighten her day. I ordered chocolate covered reindeer strawberries. They were supposed to be at her house between 10:30am and 2:30pm. It is now 5pm and still haven’t been delivered. It states they have been in my city since 4am. I’m SO disappointed. Plus, the shipping cost was $25.99. Shipping SUCKS! I should at least get my shipping cost back. NEVER AGAIN! Don’t order online!!!!! 🤬😡
Shari’s Berries because they will NEVER be your berries. They will take your order, take your money and you will receive NOTHING . Shame on me for not reading the thousands of deplorable reviews prior to ordering.
Thankfully I was able to ask the intended recipients who said they received nothing. I was so embarrassed to discover this.
Their company’s email correspondence to me claims to have delivered at 1am …unlikely.
So in short - they take your money and order with absolutely no intention of fulfilling it and then lie to you.
Customer service “can’t help”. Fortunately for me the Better business Bureau and my bank could. I was reimbursed in full.
Company’s like this should never be supported.
I ordered, three weeks in advance of needed delivery date, two dozen roses and one dozen chocolate drizzled strawberries for my brother's birthday. At 7 pm, still not delivered and FedEx stated would not be delivered until the next day (after his birthday). Shari's Berries customer service brushed me off with a weak apology stating that it would be delivered the next day. I did not want a day late birthday gift. I will never order from them again.
if i can put a 0 I would. places an order on November 17th for Thanksgiving. Called since I didn’t receive it as yet. They cannot deliver since they don’t have anyone in my area. Did I receive an email NO. TEXT NO. awful took the monies though on November 17th. Will never recommend Shari’s Berries every do unreliable. Ruined my dessert for Thanksgiving NEVER ORDER AGAIN! teribbke
This is the second issue with a delivery. The first one was never delivered and the most recent hasn't been delivered. It's probably lost too.
How do you all manage to stay in business and why are you allowed to remain in business.
Your product is very low quality.
I placed my Halloween order few days before Halloween and it was stated to me delivery on Halloween then got an email stating it would be Monday November 2nd. I had my phone number and my daughters for calls.
Very disappointed, won't use them again!
Ordered for Halloween, was supposed to be there before noon. Delayed until Monday, I’m sure they are still fresh lol. Tried to use their automated chat since no one answered the listed phone number it was a waste of an hour.
Berries never received at my Daughter's College P.O.
Delivery was confirmed to my daughter's college post office. She was there at closing time. It wasn't there. She checked back on 2 more occasions - no order.
The worst part is probably their Customer Service. Difficulty getting to a live person, no call-backs, long holds on-line. 2 emails and 2 online complaints - no response. The chatbot is okay, but takes too long to get a live agent. Then, the live agent takes forever to address your issue. It asks for 1-2 minutes to chat with a Live Agent, and took 5 minutes. I'm still in the chat window, circling the drain... 10 minutes in now. I just want a refund and will NOT order nor recommend 1800-Flowers, Shari's Berries or any of its many affiliated delivery service companies.
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