Until recently I never had any issues…
*EDIT: While I never did receive any reply’s to my emails from Straightship, I will give credit to the delivery drivers who did deliver my packages eventually. There was 3 in total all arriving by or just before Dec 5 and they didn’t arrive until Dec 18 at 5pm (2 parckages) and the one that was supposedly lost arrived Dec 20 in the afternoon. The drivers did a good job, too bad the company’s customer service can’t. Until recently I never had any issues with Straightship delivering my packages. Recently however they have been terrible. I had 3 outstanding orders; the first order they lost all together and thankfully Temu gave me great customer service and refunded me. The next two orders are in limbo…they show departed Mississauga Nov 28/25 and have not updated since. When I try tracking my packages they show as expected delivery by 10pm today for what’s now over a week ! I’ve tried calling them about this and was put on hold then disconnected, I’ve sent 2 emails enquiring where my packages are and so far no one has replied. I realize Christmas is a very busy time of year, but this is no excuse for such horrible customer service. I really hope Temu finds a different company that is more dependable.