Order never received, but shows delivered.
The initial interaction was fine. I initiated an exchange and returned the unopened product without issue. But the exchange item never arrived. I got a delivery confirmation for an Amazon tracking number (?), no proof of delivery, no package, and 2 security cameras showing no delivery attempt was ever made. Amazon stated that only the shipper (Lovense) could iniate an investigation. However, they did read me a list of the package contents, which were cleaning supplies, rubber gloves, etc., so either they provided the wrong tracking information, or it is just a straight up scam. Looks as if they pick and choose when to respond to customers and only do so when the response is quick and easy. I have reached out 3 times in 3 days and have yet to receive anything beyond the automated reply.