No responsibility and ignores consumer law
Had a package “delivered” to my front door, an expensive item, not signed for left on my doorstep. I live on a main road and the item was stolen by the time I get home. Brought this up to WhatGeek and they offered a replacement but after the 2-3 week wait for the package in the first place I couldn’t be bothered to wait again & decided the risk of it being left again wasn’t worth it. I asked for a refund. They have basically flat out refused. I instructed my bank to retrieve the money to which they lied and said they had no such correspondence despite the fact I have 15 emails to the contrary. Now, this has resurfaced after they’ve once again offered a replacement stating their policy and that they offer a replacement only - assumedly to save face after being caught lying red handed by my bank. (29/05/2025) Unfortunately for them, these laws in the UK exist: Consumer Rights Act 2015 – Section 28 (Delivery of Goods) Consumer Rights Act 2015 - Section 62 to 76 (Unfair Terms) Consumer Contracts Regulations 2013 – Regulation 30 (Risk and Delivery) If they continue down this route I will go even more public with this and push this matter further.