1st time user of VPost and being messed arround
Ordered item and got it sent to VPosts warehouse in the US as they were advertised by Australia Post. I wish I checked the reviews first. My parcel arrived at their warehouse on the 26th Jan 2022 (its now the 7th Feb) and I've called up each day since to get an update - I've been told verbally that they can see the item has arrived but it just has not got my identifier to link it to my vpost account and requires proof of purchase and delivery - Sent that off and the next day I get an email saying it's not been delivered and need to contact my merchant? Each time I call in they say I will be updated today and I get nothing - Each day.... contacted them on social medias and I just get a generic someone will be in touch and no one ever does. I've waited a while to post this review just incise it does come back good and there was a misunderstanding. Please if possible steer away from this company as I may have lost an expensive item - I will update this at the end of the week. *EDIT* For response for VPost: Case no: CAS-6155084-R7G8T6 Vpost Number: AU25327207 will update again for customers by Friday or if it gets resolved before hand. *EDIT #2* Its now Friday 11th Feb, I've been promised updates after two days from the 8th - Nothing from the case manager. Phoned in every 2 days, just get the same message that its with the case manager and she will provide an update by 8pm Singapore time. Will provide one final update end of next week.