Disappointed with the quality of wig and service !!
I wouldn’t even give them one star if I could! I purchased a wig which arrived on 11th September. After wearing it for just two weeks, I gave it its first wash. I’m an experienced wig wearer and know exactly how to wash and care for wigs, so I followed all the correct steps. To my shock, after just one wash and only two weeks of use, the wig looked completely ruined — as though I had been wearing it for six months! The quality was extremely disappointing. I contacted customer service a week ago, expecting some support or at least an apology. Instead, their response was shocking. They weren’t apologetic or concerned — in fact, they were insulting. Rather than addressing my issue, the representative wrote me a long email explaining how to wash a wig, despite the fact I had already made it clear I know how to do this properly. I requested either a replacement or a full refund, but instead, they dismissed my concerns and offered me a £20 coupon — something they give out regularly anyway. Completely unacceptable. The wig quality is not as advertised, and the customer service is the worst I’ve ever experienced. I even sent photo evidence, which was simply ignored. I’m writing this review because I’ve had enough, and I want others to know the truth: poor quality products and appalling customer service.