Parcel went missing and no resolution by Nike
Parcel went missing. Received an email saying delivered to brown bin but no card through the door and obviously had gone to a different address as it was nowhere to be found. I didn’t confirm a ‘safeplace’ so unclear why left in a bin as well. Contacted Nike about it, they made me wait 10 days then received a vague email saying a refund is denied. So I’m out £161 and have no product. It isn’t the consumer’s fault when deliveries aren’t fulfilled. Tried to call Nike a few times but the automatic AI voice assist kept prompting the wrong information and twice I ended up being put through to Nike SA instead of Nike UK so had to hang up. An absolute joke of customer service