Tracker does not update, do not reply to emails & none of their phone numbers work.
I have recently ordered 2 items via 2 different UK websites (I am in HK). Both companies informed me my package was on its way with Yanwen. The first took 3 weeks to arrive. In HK it was transferred to SF Express. Yanwen did not inform me & I only found out because I have an account with SF Express. My second package still has not arrived & the tracking system does not update. It says picked up 19 Oct in China. It is now 3rd Nov. Yanwen do not respond to emails & none of their phone numbers work.