TruGreen Failed to Deliver What Was Promised
If I could give TruGreen negative stars, I would. We signed up because we were promised a “golf course” lawn by their sales team. Instead, our lawn has only gotten worse. We now have large brown patches, and some type of insect problem has spread across the yard. There has been absolutely no improvement despite paying for their services. The biggest issue is reliability. On three separate occasions, we received notifications that our lawn service had been completed, yet no one ever showed up at our property. If we hadn’t been keeping track ourselves, we would have been charged for services that were never performed. That is completely unacceptable. Customer service has been just as disappointing. Before we signed up, they called and followed up multiple times, assuring us they were lawn care specialists and that they would take great care of our yard. Once they had our business, everything changed. Calls go unanswered, text messages are ignored, and getting any meaningful help has been nearly impossible. This has been one of the worst service experiences we’ve had. We paid for professional lawn care and received poor results, missed service visits, and terrible customer support. I would not recommend TruGreen to anyone.