TruGreen has been the trusted choice for easy and affordable lawn care for over 50 years. We provide aeration, overseeding, fertilization, weed control, and other services tailored to your lawn's needs. We also offer tree and shrub care as well as defense against mosquitoes and other outdoor pests. We believe life should be lived outside, and our tailored lawn plans and expert specialists help us serve our community and loyal customers every day.
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Is TruGreen legit?
TruGreen (trugreen.com) has a 2.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is poor. Opinions are polarized: 44% rate it 4 stars or higher while 46% give 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-31.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently reported poor results, noting that lawns developed large brown patches or continued to struggle with persistent weeds, dead grass, and damaged plants despite ongoing treatments. People also experienced frustrating customer support and billing issues, mentioning unhelpful phone responses, difficulties with scheduling, and unexpected charges for services that had already been canceled.
Though some customers were unhappy overall, a few reviewers praised individual specialists for being extremely knowledgeable, professional, and thorough during their scheduled property visits. These people greatly appreciated the clear explanations and helpful recommendations provided for maintaining healthy lawns, trees, and shrubs throughout the changing seasons.
Auto-generated from all reviews of this business. For reference only.
They show up at 6am, never get out of the vehicle and claim to have serviced the yard. My neighbor has blink cameras that verified this for me. When a complaint was made my mother was told that the service had been performed, basically that she was lying. They said that they would send someone out to do a redo, my mom pointed out to them that you cannot redo what you never did. Also they are supposed to call before entering because of the dog, which would not allow them into the property without being put up. 🙄 more proof that the service was never completed. Currently I have avoided all the weeds and allowed them to grow so that they can tell the difference between the grass and the weeds!
Reply from TruGreen2026-08-25
Hi Michelle, thank you for bringing this to our attention. We missed the mark here, and we are so sorry. We are having trouble locating your account. Please email us at [email protected] and include your phone number and service address so we can make this right.
I had TruGreen last year and tried to cancel because they killed the grass in my backyard. It is nothing but dirt and weeds all the grass is gone. They wouldn't listen they just kept sending a person out and then sent me a huge bill for services that I had canceled. I was also getting mosquito and flea treatment but was constantly getting bite. When I called she said well he is only spraying the backyard. Why? Then I had to start watching them because my neighbor said that there had been a few times that the person that came out just walked to the backyard fence and then left without treating.
Reply from TruGreen2026-08-25
Hi Maria, it sounds like we let you down, and that is not ok. We want to make this right, but we are having trouble locating your account. Would you mind emailing us at [email protected] with your phone number and address so we can work toward a resolution together?
DO NOT HIRE THIS COMPANY! We have 2 acres of SODDED tall fescue, irrigated with an automatic sprinkler system. Subsequent to hiring TruGreen to take care of the grass, now 1/2 of our grass is dead. They do not do a soil test or visual inspection to see what the grass needs. 1) They over fertilized and burnt the grass, 2) Once they ran over and broke the back-flow
and left without informing us, 3) The applied pre-emergence & weed control along with fertilizer which caused the Dallas grass and weeds to grow rampant. They are a national company and treat all climates and soil the same. THEY KILLED OUR GRASS … DON’T LET THEM KILL YOURS.
Reply from TruGreen2026-08-25
Hi Gary, we are sad to hear this! Thank you for letting us know so we can work toward a resolution. Will you please email us at [email protected] with your phone number and service address so we can take a look at your account and work toward a resolution? We are very sorry, and we are here to help.
We have been with TruGreen for around five years. We complained last year, and we have complained repeatedly throughout this year. Our lawn has never looked worse. We currently have crabgrass, nutsedge, and broadleaf weeds throughout the lawn.
Each time we complain, they provide a “free service,” but none of these treatments has corrected the problems. At this point, I honestly feel like they are only spraying water.
On one occasion, we actually witnessed the technician sitting in his truck and then driving away without doing anything. We, of course, reported this to TruGreen.
At this point, I’m going to discontinue their service and find another, more reputable lawn-care company.
Reply from TruGreen2026-08-20
Thank you for being a valued customer for the past five years, Gary. We are sorry to hear we've missed the mark for you. That's not ok, and we want to make this right. Can you please send us an email at [email protected] so we can review your account and get in touch to reach a resolution together?
Employees never showed up, I was charge for service and never received it. The employees even texted me saying they were on the property doing work and I was standing in my front yard seeing nobody. They even gave me a text that they were complete and nothing was done, they never showed. Each time I called them they said someone will be coming out to address the problem. Nobody showed up but they sure was going to keep my money and not return a dime. Save your money and get anyone but them. A monkey could have done a better job with one banana in his hand.
Reply from TruGreen2026-08-20
Hi Joe, we’re very sorry to hear about your experience with us. We appreciate the opportunity to review your account and reach a resolution together. Could you please send us an email at [email protected] so we can help?
My wife and I interviewed several lawn companies before choosing TG. We did our homework, got a glowing recommendation from a neighbor, and signed up for what we thought was a straightforward 1-year package—aeration, overseeding, fertilization, and weed/grub control—for $725. We signed in September 2025 with a start date of October 2025.
The first few visits were promising. We received timely text reminders, the technicians were courteous, and we appreciated their use of technology. So far, so good.
Then came the 1st aeration. We got the usual text, unlocked our gate, and left to run errands. When we returned, we were shocked. The lawn looked worse than before—deep ruts and plugs everywhere, but especially on our driveway and sidewalks. I called immediately. To their credit, TG was apologetic, sent a rep the next day to repair and reseed the damage, and subtracted the cost from our bill. We felt heard.
After that, the upselling began. First came warnings of a "nasty mosquito season," then an "enormous Japanese beetle cloud" was heading our way. They wanted to sell us an insecticide/ pesticide treatment. It felt less like care and more like a sales pitch.
From November 2025 through July 2026, we had no issues. But this month (August 2026) left us dumbfounded. A rep arrived for the 2nd aeration/seeding visit—this time done flawlessly, no damage—but we were suddenly charged $186 for the service? Keep in mind: our 1-year package hadn't even ended yet!
When I called to question it, I was told that our $725 was never actually a "package." It was simply a prepaid balance, and we had run out of funds. According to TG, their sales reps should never have described it as a yearly plan.
We paid the $186 to close things out, then immediately cancelled our "package." The operator then tried to offer us discounts on remaining treatments—after we had just been told none existed.
Bottom line: The field team is professional, and when mistakes happen, they do try to make it right. But the billing is misleading at best, and the constant upselling wears thin. Just be absolutely sure you understand what you're actually paying for—because what they sell and what they deliver on paper may not be the same thing.
* UPDATE: TruGreen has called me no less than 3x to find out why we cancelled and how they could make it right. Plus 3 days after posting this review, they posted the canned response below. Being curious, I visited the address they gave and landed on their website which has absolutely no tabs or links to post a review, only a phone number to to start this whole, whorling vortex of deception again. Don’t fall for it.
Reply from TruGreen2026-08-20
Hi Ana, we are very sorry to hear this was your experience with us. We want to make it right. Would you mind sending us an email at [email protected] so we can take a look at your account and work toward a resolution?
Your tech Eric from the Cutler Ridge, MiamiFlorida was professional courteous and very knowledgeable. Please recognize Eric.
Reply from TruGreen2026-08-19
Hi Arnaldo, thanks so much for sharing this with us! We are happy to hear Eric provided such a positive experience for you. We'll be sure to pass your kind words along. Thank you for choosing TruGreen!
The local True Green scheduled a repeat of a lawn reseeding without asking my permission. In addition, they frequently missed areas of my lawn for both fertilizer and weed control applications.
Reply from TruGreen2026-08-20
Hi Alfred, thank you for sharing this with us. We are sorry for any confusion and appreciate you taking the time to speak with our care team directly toward a resolution. If there is anything else we can help you with at this time, please don't hesitate to reach out.
I had some weeds that were springing up and I call to get them treated. It was taking awhile for them to get there so I called Adam Thompson who got it immediately resolved and they arrived the next day. Adam is always polite and responsive. Phil Schock came out and did an excellent job treating the area. Phil took time to explain what to expect and what was going to happen. Phil also explained I had bent grass and what needed to be done to treat it. Phil was very knowledgeable in lawn care.
Reply from TruGreen2026-08-17
Hi John, thanks so much for taking the time to share your experience with our lawn care services! We are happy to hear that Adam and Phil were able to help you out with those pesky weeds. We appreciate you sharing this feedback with us and are happy to have you in the TruGreen family.
Total waste of time and money. When I hired them they told me it would take a season to get my lawn in shape. No problem. Well, that didn't happen. My lawn got worse. The guys that come out, just do what they're told to do. Regardless of what your lawn looks like. A guy named Alex in the Atlanta market told me to be patient. "By end of summer it'll look much better". I've been with them a year and my lawn looks awful. Weeds keep coming with no slowing down. Total rip off. Save your money.
Reply from TruGreen2026-08-18
Hi John, we're sorry to hear this. This is definitely not the goal. Thanks for taking the time to call us back. We've shared your concerns with the team so they can coordinate a property visit to make things right.
You made my lawn look like crap. I have about 20 squares 4 foot by 10 foot that are dead, my lawn looks like a checker board. I have a lot of pics and l will put them all over the web. I need you to do more than just a little bit. John S
Reply from TruGreen2026-08-17
Hello John, we aim to provide exceptional lawn care for all of our customers. It sounds like we may have missed the mark here. Please email [email protected] so we can take a look into your experience. Thank you for coming to us with your concerns, and we look forward to hearing from you!
I can't recommend this company at all. From the sales rep to application technician all they did was misrepresent their services, payment plan, treatment area, square foot estimate, days they would do the application work, etc.
The Sales Rep quoted one price with discounts and still charged another. He promised I wouldn't be charged until after the application. I was despite the fact I told them in writing not to do so. I notified Corp Manager it was the wrong sq ft estimate, wrong payment plan, received nothing in writing from the Sales Rep, wasn't shown the tablet he wrote on, and he was physically here misrepresenting and misquoting services to me. The sod is dead because builder put in wrong kind of grass. Huge weeds grew up. I only wanted weeds killed so that area could be reseeded. I don't know if it would come back. They said nothing about weed whacking them down before any treatment. The grass doesn't need to be mowed. Three times in three weeks they were scheduled to spray the weeds and never did. They had a variety of excuses for not showing up incl going to wrong property, not telling me they were even here, grass too high and needs mowing before treating (it's dead), and there's a lot of dirt so not mowing just killing weeds, those other areas needing to be mowed are crabgrass and not treating to grow.
I had one very small area to be done in front of house to do now. The whole yard is a mess from Builder. I needed it done to look nice for renting tenants. They wasted three weeks of my time where I needed the weeds dead plus charged me for nothing but stress of waiting. There are tree stumps thrown everywhere from builder (who ripped them out without permission and left them and branches laying around.) The grass grew up around it so you can't really mow before totally removing stumps. I told them this.
I was charged full price for 3900 sq ft despite the fact they never measured the area to be done in each single treatment. Corp manager said one thing and local manager said something different. The application guy never spoke to me in person and got info wrong. They never measured area to get the proper sq ft which was about 200 sq ft v. the 3900 sq ft they had quoted me I didnt know about. The price was for that without promised discount but never told me. I didn't know this which was probably the whole property I specifically said didn't want done.
I cancelled them and am filing fraud charges with the NC DOJ. They were told repeatedly not to charge me. It's against NC law to deceive and defraud a disabled senior person in a business relationship. It's a $20,000 criminal penalty. I am not prosecuting them just notifying government of this company defrauding seniors and disabled. It will take 3-5 days to get my money refunded to me they weren't supposed to take out in the first place, which their sales rep told me they wouldn't until after application. Ad they never did ANY application. I never received a "Welcome" letter from Sales Rep or anything in writing after tablet stuff, nor did he show me what he wrote on the tablet. He and the treatment person should be terminated or at very least reprimanded. I have no idea how many people they bilk this way in my area misrepresenting this company. The NC local application person said he didn't have to do what the Corp Manager said. I only talked to him on phone. He was rude and defensive. He also couldn't seem to grasp that what he kept saying had to be mowed couldn't be mowed due to tree stumps, and I didnt want it treated to begin with.
I finally bought a non-toxic weed killer from Lowes and have a weed whacker I'll have somebody do for me. Honestly, this is the worst landscaping company I've ever dealt with. It's truly ridiculous.
Even Customer Support is bad. Wrote several emails with picture of my house, and explained it. When you call in about problems they said they'd send a link via text so you could chat with agent and not wait for them to answer phone. It didn't work. The link sent by text just kept saying "Hi' without ever having an agent come on. Despite emails denying permission to charge me they did so anyway knowing no treatment done. Then told me too bad I had to wait 3-5 days to get my refund for services they never provided.
They should pay ME for MY wasted time. I needed it done to rent rooms out by certain time. I may still sue them for losing me potential tenants due to their fraud, misrepresentation, and lost time. If I could give Zero stars I would.
Reply from TruGreen2026-08-17
Hi Jacquelyn, thank you for reaching out to us. We strive to provide excellent service for all of our customers. Sorry we let you down. Please email us at [email protected] so we can take a look at your account and better assist you. Thank you.
I've had Trugreen for years and when I first had them everything was great. The service though has gone down every year. This year they kept fertilizing my lawn and burned it. The lawn looks worse than it did in the first year I started. Holes in the grass everywhere, crabgrass growing all over. I told technician after technician about the problems and no one ever got back to me, no one ever addressed the problems.
Do not give them your money, do not trust them with your lawn!
Reply from TruGreen2026-08-17
Patrick, we are so sorry to hear this. Thank you for bringing this to our attention. This is definitely not the experience we want for our customers. We appreciate you taking the time to speak with our care team directly toward a resolution. We will be in touch soon to schedule a time to come evaluate and come up with a solution. Thanks again for letting us know.
This is the second year I have used Trugreen. I should have stopped last year. Both years they didn’t apply pre-emergent until mid to late March which is too late. When I did my lawn myself I applied it in mid to late February. So I have crabgrass everywhere. I complained after the last treatment about clover everywhere. It’s not even half gone, And supposedly they sprayed for nutsedge but I have nutsedge everywhere. I’ll never use them again after this year.
Reply from TruGreen2026-08-17
Hi Jay, we're so sorry to hear that! Thank you for letting us know that those weeds are still around. Our team would be glad to assist you. Please email us at [email protected] with your service address so we can locate your account, and a member of our team will reach out soon.
Their chemical pest applications are highly effective
They do try to upsell, but I didn't find the approach to be too aggressive, and their work definitely has an impact. Barry was fast and polite.
My understanding is that you can postpone treatments til the following year if you want a break from the chemicals, which definitely work.
Reply from TruGreen2026-08-12
Hi Kirstan, thanks for taking the time to share your experience with us! We are happy to hear our lawn care services are helping you out.
This should be zero stars. They keep spraying my parents lawn year after year even though we have told them repeatedly not to. My parents grow berries to make wine and the Trugreen chemicals kill them, even killed a cherry tree (preceded by chemical spray burns all over the leaves). We are probably poisoning ourselves with the wine we make from those plants that survive.
I have spoken with the national company many times and with the local company at least a couple of times.
The saddest part is the lawn looks terrible! There are large dead areas—in Wisconsin! We were literally just talking about a limited spray in the areas being choked by crab grass. Their three years of spraying obviously wasn’t helping any.
So in summary these people are idiots who spray the wrong lawns and their awful poisons that kill your cherished plants and trees and poison your food but don’t even work on the weeds in the lawn. Why would anyone use them?
Reply from TruGreen2026-08-12
Hi Ken, this is really disappointing to hear. We appreciate you bringing this to our attention. Please email us at [email protected] with your contact information as well as any additional details so our teams can review and get in touch. We look forward to hearing from you.
My lawn looks an absolute mess. I have a Ring door bell on my front and back door. The technician came out sprayed the front yard, got back in the truck and left. Hedidnt go to the back yard or the sideof the yard and I am watching him on the Ring door bell. I dont know what I am paying for but my yard looks a hot mess. I get it cut one day and 2 days later , I have a yard full of weeds. i really need to hire a lawyer.
Reply from TruGreen2026-08-13
Romel, this is so disappointing to hear. Thank you for bringing this to our attention. We are so sorry you felt let down with your service, but we appreciate the opportunity to make this right. Please email us at [email protected] with your name and phone number so we can get in touch. We look forward to hearing from you.
I paid for an annual service but needed them to keep spraying for a few more months. Bottom line? My lawn is greener than when we started, but it's now about 70% WEEDS!!!
Reply from TruGreen2026-08-13
Hi Kaye, that's definitely not the goal. We're sorry to hear this. Do you mind sending us an email at [email protected] so we can take a look at your account? We want to make this right.
Buckle up, this is a long one.
I do not leave negative reviews as I don’t know that they do anything, but I have been so thoroughly put off by this experience at every turn. We’ve been engaged with trugreen for a while and all services are cancelled now. We used them for lawn weed killing for a long while and while I noticed the crab grass, spurge, and every other kind of weed were not going away but rapidly multiplying I figured it still helped. I work over 100 hrs a week as a caregiver and 20+ hours a week at a regular job. I am only paid for my regular job. All of my spending money goes into my garden. Gardening and plants is my true passion but with how much I work I am typically too wiped out to weed more than an hour each week. So, we engaged Trugreen to spray for weeds in the beds in my yard.
Earlier this year I ordered some specialty flowers online to make bouquets with and planted in my yard. This included statice plants, Billy button, and a few others. These were small plants that were clearly planted in cleared ground with mulch pushed back. Four of the statice plants were dead after the first visit, and a small plant I had been nurturing for several years called Dwarf Mormon Tea. I was upset but I let any further action slip my mind as I work a *lot*.
After the next visit, 80% of my huge rosemary bush, about a dozen zinnias that were not yet flowering, one more statice plants, my billy button, and worst of all, my native showy milkweed that I planted for monarchs were dead. Several more plants including my babies breath were hit with weed killer but not totally dead. The babies breath is now 100% dead. I SOBBED when I saw this. There were also neon green footprints in my lawn I’m assuming from weed killer on their boots.
Not to mention, the vast majority of the weeds were untouched!
We placed a complaint, trugreen corporate said they would send out a local rep. The local rep came out the following week and said a trainer and trainee had come to my house. I commented that I was home during both visits. I comment that atatice does look a bit like it could be a weed, but I didn’t think it’s unreasonable for someone to knock on my door and ask “hey some of these are kinda funky, what should we not spray?” Or with the zinnias, I didn’t think it was unreasonable to compare flowering and not yet flowering plants and conclude they are the same thing and not weeds. The manager was very kind, agreed with me, and said he would call me back and “make things right.” Neither myself nor the other person on the account got any calls. And I’m not going to call back to remind someone to do the right thing, especially the second time around.
We noticed the crab grass was growing especially bad last week and told the company that if the weeds weren’t dead we were cancelling. The following $77 service was free because of that but guess what. None of the weeds are dead. None of them. I found a crabgrass growing out of one of my sprinklers. feels a bit poetic.
-10/10. This has been a huge mistake and has cost me a huge amount of time and money.
Reply from TruGreen2026-08-13
Hi Savannah, we are so sorry to hear this. Thank you for bringing this to our attention. We're having trouble locating your account. Can you please email us at [email protected] so we can make this right?
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