Great Tech, Terrible Bait-n-Switch Billing.
My wife and I interviewed several lawn companies before choosing TG. We did our homework, got a glowing recommendation from a neighbor, and signed up for what we thought was a straightforward 1-year package—aeration, overseeding, fertilization, and weed/grub control—for $725. We signed in September 2025 with a start date of October 2025. The first few visits were promising. We received timely text reminders, the technicians were courteous, and we appreciated their use of technology. So far, so good. Then came the 1st aeration. We got the usual text, unlocked our gate, and left to run errands. When we returned, we were shocked. The lawn looked worse than before—deep ruts and plugs everywhere, but especially on our driveway and sidewalks. I called immediately. To their credit, TG was apologetic, sent a rep the next day to repair and reseed the damage, and subtracted the cost from our bill. We felt heard. After that, the upselling began. First came warnings of a "nasty mosquito season," then an "enormous Japanese beetle cloud" was heading our way. They wanted to sell us an insecticide/ pesticide treatment. It felt less like care and more like a sales pitch. From November 2025 through July 2026, we had no issues. But this month (August 2026) left us dumbfounded. A rep arrived for the 2nd aeration/seeding visit—this time done flawlessly, no damage—but we were suddenly charged $186 for the service? Keep in mind: our 1-year package hadn't even ended yet! When I called to question it, I was told that our $725 was never actually a "package." It was simply a prepaid balance, and we had run out of funds. According to TG, their sales reps should never have described it as a yearly plan. We paid the $186 to close things out, then immediately cancelled our "package." The operator then tried to offer us discounts on remaining treatments—after we had just been told none existed. Bottom line: The field team is professional, and when mistakes happen, they do try to make it right. But the billing is misleading at best, and the constant upselling wears thin. Just be absolutely sure you understand what you're actually paying for—because what they sell and what they deliver on paper may not be the same thing. * UPDATE: TruGreen has called me no less than 3x to find out why we cancelled and how they could make it right. Plus 3 days after posting this review, they posted the canned response below. Being curious, I visited the address they gave and landed on their website which has absolutely no tabs or links to post a review, only a phone number to to start this whole, whorling vortex of deception again. Don’t fall for it.