TruGreen has been the trusted choice for easy and affordable lawn care for over 50 years. We provide aeration, overseeding, fertilization, weed control, and other services tailored to your lawn's needs. We also offer tree and shrub care as well as defense against mosquitoes and other outdoor pests. We believe life should be lived outside, and our tailored lawn plans and expert specialists help us serve our community and loyal customers every day.
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Is TruGreen legit?
TruGreen (trugreen.com) has a 2.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is poor. Opinions are polarized: 44% rate it 4 stars or higher while 46% give 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-31.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently reported poor results, noting that lawns developed large brown patches or continued to struggle with persistent weeds, dead grass, and damaged plants despite ongoing treatments. People also experienced frustrating customer support and billing issues, mentioning unhelpful phone responses, difficulties with scheduling, and unexpected charges for services that had already been canceled.
Though some customers were unhappy overall, a few reviewers praised individual specialists for being extremely knowledgeable, professional, and thorough during their scheduled property visits. These people greatly appreciated the clear explanations and helpful recommendations provided for maintaining healthy lawns, trees, and shrubs throughout the changing seasons.
Auto-generated from all reviews of this business. For reference only.
I contacted the TruGreen office in Kingsport, TN and signed up for the TruYou package for fertilization and weed control. Summer at the local office quoted a price, we agreed on it, and she assured me that a technician would call ahead with a service window and complete an on site assessment during the first visit. None of that happened. The technician showed up unannounced, left without contacting me, and never completed the promised assessment — even though my property has locked gates. For a first time customer, this level of disregard is unacceptable.
Summer also gave me her direct number and encouraged me to call or text anytime with questions. That turned out to be completely false. She repeatedly disconnected calls without speaking, sent me straight to voicemail, and ignored every voicemail and text message I left. There was no communication, no follow through, and absolutely no professionalism.
Based on my experience, I would strongly advise anyone to avoid TruGreen entirely. They did not deliver what they promised, and they did not even provide the basic courtesy of communication.
Reply from TruGreen2026-07-16
Hi Gary, we are sorry to hear this was your experience with us and that you've canceled your service. Our team has reached out and left you a voicemail. Please let us know if there's anything else we can help you with at this time.
True green just sprayed for sod worms after they ruine my lawn, and then told me that the worms were not eating my grass, not please at all! Tell me true green why am I not getting what I'm paying for!?
Reply from TruGreen2026-07-16
Hi Tony, we are sorry to hear our services are not meeting your expectations. We'd like to take a closer look at your account so we can better assist you. Please email us at [email protected] with your service address so we can get in touch. We look forward to hearing from you.
I called Tru Green last night to inquire about the services they provide. When I discovered that they do not provide the services I need, I informed them that they were not the right company for me.
I called them for a job in New Jersey, and they called me back twice today from a number spoofed to my cell phone's area code on the other side of the country. Very unprofessional to not use a dedicated local company phone number for call-back. Super scammy and un-trustworthy.
I wouldn't hire them even if they did provide the services I need because calling me back twice from a rural nowhere-ville area code phone number gives me scammy vibes and implies very un-professional business ethics.
Would give zero stars if I could, and I haven't even had the displeasure of working with them. And they hung up on me in the middle of my sentence when I called them out for being scammy by using a phone number spoofer to call me back (twice).
If they call me again from my middle-of-nowhere, different region of the country area code again, I'm reporting them to the Federal Communications Commission for predatory communications practices.
Reply from TruGreen2026-07-15
Hi Claire, thank you for sharing this with us. We apologize for the inconvenience and appreciate you taking the time to speak with us directly about this. We have added you to our do not contact list. Please let us know if there's anything else we can help you with.
Absolutely awful. Never sprayed for weeds, left lines in the grass where they fertilized. Absolutely terrible. Asked to come back out multiple times and never did. Took 5 phone calls with people who don't speak English to finally cancel. Never using them again
Reply from TruGreen2026-07-15
Hi Brandi, we are sorry to hear this has been your experience with us. We are having trouble locating your account, but our care team has left you a voicemail to better assist you. We look forward to hearing from you and appreciate the opportunity to make this right.
ABSOLUTELY DISGUSTED WITH MY SERVICE FROM THIS COMPANY ,MY LAWN LOOKED 150% BETTER WHEN WE WERE DOING IT OURSELVES , 2ND YEAR WE HAVE HAD THESE GUYS SERVICING OUR LAWN AND ITS HORRIBLE -WEEDS EVERYWHERE AND ALOT OF BURN SPOTS -EVEN AFTER CALLING CUSTOMER SERVICE NOTHING CHANGED EXCEPT MY LAWN LOOKS EVEN WORSE NOW -WOULD NEVER RECOMMEND THIS SERVICE TO ANYONE!!
They destroyed our gate on our property and just left after doing it. They didn’t even finish the shrub treatment that we pre-paid. The only way I knew this happened was my next door neighbor came over and told me. When we called to complain and get them to come out to fix it, they gave excuse after excuse. Not very professional.
Reply from TruGreen2026-07-15
Hello David, thank you for sharing this and outlining your concerns. We are sorry to hear this has been your experience with us. We appreciate you taking the time to speak with us directly. Please let us know if there is anything else we can assist you with at this time.
We've tried TruGreen a few times, hoping they would improve, but they don't seem capable. They almost killed one yard and are hardly paying attention to the other property.
Lazy, uncaring technicians may be the problem there, but they are all consistently bad. They walk around with a hose for a few minutes, spraying the application and missing many areas completely.
Communication is horrible. It's difficult to get a representative to answer a phone locally, they often don't have answers to questions, messages go unanswered, and they simply treat you like you're a bother. Never again. Find a local company with a manager and technician that care.
Reply from TruGreen2026-07-09
Hi Dan, we are so sorry to hear this was your experience with us but appreciate you reaching out so we can make this right. Our team has left you a message to better assist you. Please let us know if there's anything else we can do for you at this time.
J
John Delahoz美国 · 2 reviews · Experienced 2026-06-30 ·
★★★★★
TruGreen Alpharetta is the Worst…
TruGreen Alpharetta is the Worst Company EVER!!! I would give zero stars if I could.
We paid for only one year (paid in advance) and told them we wanted to cancel after just a few months because the service was HORRIBLE.
In the fall of 2025, they were told by me that I just seeded my back yard and to stay off of it and not apply any chemicals and a few days after, they came and sprayed pre-emergent which ruined everything I just did. They never tried to make it right for me.
They keep coming and servicing my lawn even though I told them to stop services, so I can't even hire another company or do my own treatments because of this!
Two days ago, they showed up and aerated my back lawn (I did NOT ask for this) and when they noticed that they just tore up newly sprouted grass seed and month old sod that I just put down, they spun around and left. Leaving my back yard a complete mess - two days before we are having a party here so I have to fix it but their customer support person said that I need to leave it like this for 24-48 hours so that manager can come by and look at it, but due to the holidays, it will have to be after the 4th so they want me to leave it all torn up for 4-5 days. Not to mention you should never aerate when temps are hot like this as it will only distress the lawn.
I've called and complained at least 10 times and can't get them to stop coming to my house. It may be time for some legal action.
DO NOT Hire Them if you care about your lawn.
Reply from TruGreen2026-07-02
Hi John, we are sorry to hear that your experience was not more positive. Please email us at [email protected] so we can take a look at your account and work toward a resolution. Thank you.
TruGreen severely damaged my previously award-winning lawn, admitted responsibility, repeatedly promised to restore it, and then failed to honor those promises
For many consecutive years, I personally maintained my lawn and landscaping without My property consistently received First Place Lawn and Garden recognition in my neighborhood and was known for its lush, healthy, green appearance.
This year I hired TruGreen, shortly after their treatments, my lawn rapidly deteriorated. The grass became hard, brittle, brown, and resembled dried hay. Large sections of healthy turf died, transforming what had been one of the most attractive lawns in the neighborhood into one of the worst.
After I reported the damage, TruGreen representatives inspected my property and acknowledged that the damage resulted from their services. They assured me they would "do everything necessary" to restore my lawn to its previous condition.
TruGreen repeatedly promised corrective treatments, supervisor inspections, technician visits, return phone calls, and action within 24 hours. Appointments were missed, calls went unanswered, promised visits never occurred, and no meaningful restoration plan has been implemented.
I acted in good faith by promptly reporting the damage, rearranging my schedule for appointments, and giving TruGreen every reasonable opportunity to correct the problem. I have experienced months of delays, broken promises, and inadequate communication, my lawn has continued to deteriorate.
I am requesting that TruGreen immediately assign a Regional Manager to inspect my property, provide a written restoration plan, and restore my lawn to its condition before their treatments. If restoration is not possible, I request reimbursement for all costs necessary to restore the property through an independent lawn restoration specialist, including soil remediation, reseeding or sod replacement, and any related restoration expense.
Reply from TruGreen2026-07-08
Hi Eli, thank you for reaching out and sharing your experience with us. We are sorry to hear this but appreciate the chance to make it right. Know you've been in touch with our care team, but please let us know if there is anything further we can assist you with.
n today's world, it can be difficult to know which companies and individuals you can truly trust when it comes to customer service. I recently had service performed by TruGreen, and unfortunately, the experience did not meet my expectations. While I was disappointed with the outcome, I also recognize that mistakes can happen.
My hope is that TruGreen continues to improve communication between its customer service representatives, technicians, and management. Strong communication is the foundation of exceptional service, and enhancing that aspect would significantly improve the overall customer experience.
The service I received did result in some issues that negatively affected my lawn, which was understandably frustrating after spending the past 15 years investing countless hours into making my yard something I could be proud of. However, I am pleased to say that Ray, my local TruGreen manager, stepped in and handled the situation with professionalism, integrity, and genuine concern. He offered a fair and reasonable solution that addressed my concerns and demonstrated the level of customer care I had hoped for from the beginning.
Most of the homeowners in my community rely on TruGreen, and despite this setback, I remain optimistic about the future. Once I restore my lawn to the condition I've worked so hard to achieve, I would be happy to trust Ray to oversee its care moving forward.
Thank you, Ray, for your professionalism, responsiveness, and commitment to making things right. Your efforts turned a disappointing experience into one that restored my confidence, and I sincerely appreciate the way you handled the entire process.
Reply from TruGreen2026-07-02
Hi Marvin, we are sorry to hear this was your experience with us but appreciate you taking the time to speak with us directly to work toward a resolution. Please let us know if there's anything else we can help you with at this time.
Terrible service and worse customer service managers. 10!days after treatment I called saying I did not see much difference in my lawn compared to area I asked them not to treat where my fruit trees were and there were tons of weeds. They said they would send someone to do a free check and another treatment of fertilizer and weed. Took 3 calls and 3 weeks and they finally turn up. Did a fertilizer and grub control and charged me 2 payments. After calling they said it’s a screw up on their side. ( manager now says it was a planned treatment ) the person I talked to agreed and refunded the charge. But I said the weeds are a big problem. They said yes should have sprayed for weeds. They sent him back in 2 days for another treatment. Guy can and did a fertilizer and grub treatment. I called again and said what’s going on. Person I talked to agreed and said they would schedule weed. Later conversation with that previous mentioned manager claims there’s no problem with an extra treatment. I said it’s not good for the grass and did not want all that extra chemicals on my lawn. Talking to manager he insisted that there is no problem. Did not care that it took 9 calls and 3 hours of my life. Not willing to do anything to make up for it. There are tons of other lyes that happened. After first treatment they called to ask if I wanted seed and arreation. Claiming if I don’t do that the lawn will never look good. Save you the 10 other Lyes
Use a family owned lawn service or do it yourself. Trugreen is not to be trusted.
Reply from TruGreen2026-06-30
Hi Todd, thank you for sharing your feedback with us. We are sorry to hear our services did not meet your expectations. Our team has reached out and left you a message. Please let us know if there is anything else we can do for you at this time.
There is so much wrong with Tru Green. I am a former customer not an employee But I know people who are or were.
service dates were scheduled and then not kept causing my backyard to not be serviced bc I need to keep the gate unlocked when they are scheduled. they did not treat the entire perimeter as discussed several times
I think customers would receive better service if they paid better, provided comprehensive medical benefits as opposed to a mini med plan, and didn't subject their call center reps to work in a none ventilated building with toxic fertilizer fumes filling the building asking employees if they want to leave but they won't get paid . They preach high pressure up selling and retention calls with no commissions for the employees. oh did I mention they are a $1.6 billion company?
Reply from TruGreen2026-07-08
Hi Cori, we are so sorry to hear this. We'd like to look into this further. Would you mind sending us an email at [email protected] with your account information so we can better assist you? We look forward to hearing from you.
1. Half the grass in my backyard died.
2. I tried to seed it, and apparently, the pre-emergent they used poisoned the ground, and I wasted 12 pounds of Bermuda seed. None germinated in 3 different seedings.
3. I repeatedly asked the technicians to overspray, with weed killer, the grass onto the sidewalks and curbing. They didn't, and I still had to follow up on the service with my own weed killer.
4. Twice, I asked to see management to address my concerns. Twice, they sent service truck drivers to get "Information". Twice, no satisfaction.
5. I have nothing good to say so I'll stop now !!!
Reply from TruGreen2026-06-29
Hi John, we are sorry to hear this was your experience with us. Thank you for taking the time to speak with us directly about this more. Please don't hesitate to let us know if there's anything we can assist you with further.
We had trugreen come out to spray our lawn and the guy just went around the edge of our front lawn then rested longer than the trip around the edge of the lawn was. My yard is 30X40 and once around the edge is not nearly enough. I sent the video to management(Mike shue) and he said he didn't see anything wrong. So I went higher to the general manager and he didn't even want to see the video. He just wanted to give me a free treatment to stay with this deceitful business. Stay away from this business. Very deceitful practices that are okay with management. BEWARE
Reply from TruGreen2026-06-30
Hi Ricardo, we are so sorry to hear this was your experience with us. Our team has reached out and left you a message addressing your concerns. Please let us know if there is anything else we can do for you at this time.
Signed up and told them several times over that I wanted Lawn Fertilizer and weeds done, nothing more. Was given a price, first app was the 50% off like I was told, second app was charged double because they decided to add on grub prevention which was never authorized and called about 20 minutes after they left. Was told that it was fixed and the charge was removed and I said I would pay it once the app reflected the charge as was originally given. Woke up and they charged the full amount for both. Sat on the phone for 30 minutes and wasted more of my time because they can't get their stuff straight. Told them over and over to refund what was told wouldn't be charged and to cancel the service, tried to lower the rate, again cancel and lower are two different things and said to cancel it. Still unsure if it's been done and will be calling again to waste more time on this.
Still haven't seen anything on my bank statements showing any pending refund now almost 4 days later.
Reply from TruGreen2026-06-25
Hi Nate, we are sorry to hear this was your experience with us. Our team has reached out and left you a message. Please let us know if there is anything else we can do for you at this time.
Let me start by saying that my property is five acres. It is not a small postage-stamp lot in a subdivision. That being said, I am not expecting my lawn to look like a fairway at the U.S. Open. However, I do expect the weed control and fertilizer applications that I am paying for to be applied correctly and produce the results that were promised.
I continued using TruGreen based on the recommendation of the previous homeowner. After moving in last summer, I signed up for a one-year program that included four applications. The first application was completed in July, shortly after I moved in.
Approximately two weeks later, I walked the property and found that the treatment had done nothing to control the crabgrass and other weeds that I had specifically been told would be addressed. When I called to complain, I was told that I was outside the applicable treatment window and that no credit would be issued. After escalating the issue, a supervisor came to my property, reviewed the lawn, and agreed that the treatment should have addressed the problems. He arranged for another technician to retreat the yard. Two weeks after that second treatment, the crabgrass finally began to die off.
The fall treatment, which I believe was primarily fertilizer, was equally disappointing. While I understand we had a difficult summer, I still expected the application to improve the appearance of the lawn and at least green it up before winter. That never happened. I expressed my dissatisfaction to TruGreen and made it very clear that if the issues continued into the following season, I would be canceling my service.
When spring arrived, my first application was nearly four weeks late. After the treatment was finally completed, I again found widespread crabgrass throughout the property. I called and complained once more, but my concerns seemed to fall on deaf ears.
The most recent treatment was completed approximately two weeks ago. Initially, everything appeared fine. However, over the last week, I noticed dark green stripes throughout my yard. It is obvious that the fertilizer application equipment was not operating properly. Whether the product was liquid or granular, the application was uneven and resulted in highly visible striping where fertilizer was applied in some areas and missed in others.
When I called to report the issue, the customer service representative actually questioned whether I was simply seeing mowing stripes. I have been mowing lawns for over 50 years, and I know the difference between mowing patterns and fertilizer striping. The suggestion was both frustrating and insulting.
I was told that a supervisor from the local office would contact me within 48 hours. Four days passed and no one called. I contacted TruGreen again and spoke with a very pleasant representative who escalated my complaint and assured me that someone would contact me that morning. Several hours later, I still had not received a call.
At this point, the poor application results are only part of the problem. The lack of communication, accountability, and follow-through has been equally disappointing. I will not be using TruGreen moving forward.
For anyone considering their services, I would strongly encourage you to pay close attention to what is being applied to your lawn and watch the technician during the application process to ensure the work is being performed correctly. My experience has been one of repeated service failures, poor communication, and results that simply did not justify the cost.
Reply from TruGreen2026-06-23
Hi Al, we are sorry to hear this. Our team has reached out and left you a message. We look forward to visiting your property tomorrow to help reach a resolution here. Thank you for giving us the chance to make this right.
Have had an ongoing problem, for almost a year. Have been promised to get a supervisor or manager, to contact me…it doesn’t happen. Have been LIED to, by numerous employees, about having a case number, for the problem. Have had a very rude employee, that directly disregarded signage, and poisoned my organic produce. Big bunch of liars, a rotten company, apparently.
Reply from TruGreen2026-06-25
Hi Mike, thank you for letting us know your thoughts about our service. It looks like we fell short on exceeding your expectations and that's not okay. Please email us at [email protected] with your name and phone number, and a member of our team will assist you from there. Thank you!
I just finished up an 8 treatment, 1 year contract with TruGreen. I gave it a 2 1/2 stars because my lawn does not look as good as they advertise.
I have had to plant grass seed in areas all spring to cover bare spots. There were times when it appeared that the technician did not spray the entire lawn as per the areas called out in the contract. A couple of times it looked like he was there for less than 10 minutes and then left. But he did put a tag on my door stating what he did . The last treatment was for grubs, and he definitely did not spray the whole area. In addition, I was charged extra for a fertilization treatment that I did not order. Funny how you can get grub and fertilizer in one partial spray of the entire lawn. Needless to say I called customer service and they corrected the error. I decided not to continue the service for another year because I paid over $550 for a lawn service that leaves me unsatisfied.
Reply from TruGreen2026-06-23
Hi Brian, we are so sorry to hear this was your experience with us. Our care team has reached out and left you a message. If there's anything we can do for you, please give us a call back. Thank you for sharing your feedback with us.
Buyer Beware! Shame on us for trying Trugreen again after being duped into additional services we never knowingly signed up at a previous home. Once again, they will perform extra services with little to no clarity when you sign up for a fertilization plan. Despite us only knowingly signing up for fertilization services, they slipped in a $185 aeration service (our lot is tiny). When calling to contest, they basically told us to pound sand and offered nothing to show they valued our business. We will tell everyone we meet not to trust Trugreen and tell them about their deceptive business tactics.
Reply from TruGreen2026-06-29
Hi Matt, we are sorry to hear that your experience was not more positive. If there is anything we can do to make your experience with us better, please let us know by emailing us at [email protected]. Thank you!
I have been a loyal customer for years, originally signing up with a local, family-owned lawn service. Since TruGreen acquired them, the quality of communication and service has plummeted. I called today because I noticed bugs eating my lawn, only to be told by their Norcross call center that my plan does not include insect control—despite me paying for service specifically for that purpose with the original company. Basically they bought out the company changed me to "THEIR" new plan without talking with me.
It is disheartening to realize I’ve been paying for a service I wasn't actually receiving. To make matters worse, when I requested to speak with a manager or franchise owner to resolve this, I was told it was impossible and that only the call center handles customer concerns. This level of bureaucracy is exactly what is wrong with the consolidation of small, local businesses. I am looking for a new service provider immediately.
Reply from TruGreen2026-06-22
Hi Stephen, thank you for your feedback. We would like to apologize that this was your experience with us. Please email us at [email protected] with your name and phone number so we can get in touch. We look forward to the chance to help make this right.
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